Complaint #92 Parimatch Casino

Long delay in account verification

By Renil R.

5 years ago

Hello! I'm having problems getting verified at Parimatch casino.

I opened a betting account with parimatch on 8th Sept 2020 and made a deposit of 1000 INR. Since then I haven't been using the account. Then, on 5th of Sept 2021, I made a deposit of 50000 INR. When I tried to withdraw money from the account, they asked for my id to verify the account. I uploaded the requested id proofs on their website. Unfortunately it got declined. Then I had an email on 5th of September 2021 requesting to send them the photos of my ids and selfies of the id holding in my hand. I sent the photos of my aadhaar card and selfies hold the same in my hand(issued ticket number: 05566572). I have waited for days to hear from them. In the meantime, I tried chatting with them online and also sent my documents again for their consideration. On 14th September, they requested the same documents again for verification. I resent it again and waited for their confirmation. On 16th, I had an email requesting to upload an internet banking screenshot with transfers to the account with the cardholder and address of residence. I sent the screenshot as requested. Then on 17th, I had another email saying "Please provide the same bank statement in PDF format so that it can be worked upon as soon as possible. Then I sent everything again as mentioned below:

1: The requested bank statement in PDF format with the transaction showing 50000 INR (last transaction) paid, including my name address (on the top left of the statement).

2. Photo of my aadhaar card (front and backside visible)

3: My selfie with aadhar card card in my hand(pictures taken using my mobile rear camera).

4. My photo with aadhar card in my hand along with email conversation between me and parimatch visible in the laptop near me

I have been contacting since then for an update and I am receiving the same response. "Under process"

I feel like, Parimatch deliberately and unreasonably delaying the verification process. I can assure you I have met all the requirements and sent clear photos of the requested documents I request you to understand the situation and kindly help me with its resolution as soon as possible.

Screenshots confirming the correspondence with the casino and the documents I submitted with Parimatch are attached with this complaint.

Disputed Casino Parimatch Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Parimatch Casino management failed to provide reasonable justification and/or solid evidence which could prove the validity of the accusations against player.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity.

Renilpr99

4 years ago

I would like to to add something. I had an email (previously registered email<removed email> from Parimatch on 30th September 2021 saying I passed my verification. Attaching the screenshot of the received email. Then on 1st of October 2021, I received another email from parimatch (to the email id [email protected]) saying i did not pass verification

I am enclosing the contents of the email confirmation sent to me by Parimatch on 1st october 2021

" Thank you for contacting Parimatch!

Your betting account has not passed verification. The Administration has decided to cancel your bets and return the deposit in accordance with №79.4 Company rules.

This paragraph of the rules states:

The betting company reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the start of the event), to refuse to fulfill obligations under such an agreement (including to refuse to pay any winnings), or to refund any bet placed, in if:

It was determined that:

- one client has several game accounts (multiple registrations, multi-accounting), including under a new full name. The betting network does not recommend two or more clients to place bets from one IP address (one device, local network);

- one client uses the data of other persons to register new game accounts, including his family members;

- bets are made by a group of clients acting in collusion in order to circumvent restrictions established by the Betting Network. ;

- the client is suspected of using any software that automates the process of setting bets;

- The game account is used to play in arbitration situations;

- a game account is not used to make bets and other products offered by the betting network;

- there is an abuse of loyalty programs.

The decision of the company is final and not subject to revision.

Sincerely,

Parimatch Support Team "

My appeal to Parimatch is

Kindly show me where in this email, it says with proof that i violated the stated rule 79.4? Email only confirms that I did not pass your verification. Adding to it you explained the rules associated with rule no. 79.4 and said, I violated rule no. 79.4.

I don't understand what happened after receiving an email on 30th september about the successful verification of the account, you made an exact U-turn the very next day confirming that my account did not pass verification. Until now, You haven't specified which rule did I break in accordance with Rule no. 79.4 and I already explained to you above picking each and every point mentioned in rule no 79.4 that I did not violate any of it

I requested for your clarification on this so many times. How can you say without proof that i violated so and so rules? then, as I stated earlier, what is your credibility and trust that you offer your customers regarding financial matters?

You are obliged to your customers to state the reason with proof if you decide to confiscate the winning money. Otherwise it can easily by concluded that you are scammers and not at all trustworthy.

@Askgamblers,

Hope I am making my points clear to both parties what I expect from Parimatch and why Parimatch is beating around the bush and coming with same thing again and again that i violated the rule 79.4 without any valid reason. Please look into it seriously.

Thanks a lot Askgamblers for providing me a platform to open up and express my concerns and make my points clear against Parimatch

Parimatch Casino

• Representative

4 years ago

Hello!
We answered you in a letter to the e-mail. Check, please.

AskGamblers

• Support Team

4 years ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Parimatch Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

Parimatch Casino Complaint Stats

Resolved 264 / 344

Avg. Amount $2,372

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 164 out of 209 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Systematic withdrawal delays and forced cancellations by Parimatch

I am filing this formal complaint against Parimatch regarding systematic and predatory withdrawal rejections.

Over a period of time, multiple withdrawal requests submitted from my account were kept pending for hours and then repeatedly declined or canceled without any valid explanation. This deliberate delay tactic forces funds back into the wallet and creates immense pressure to re-wager.

I have completely stopped playing on this account to maintain zero account activity. I have attached screenshots of various canceled/declined withdrawal requests as proof.

I request AskGamblers to intervene, investigate these unfair practices, and assist in resolving this matter.

Player ID: 723836950

Registered Email: < email removed >

93h left

₹16,400

3500 deposit declined on Parimatch ID 831601004

Hi team,

I need help regarding a deposit issue on Parimatch.

On October 2 at 10:10 AM, I deposited ₹3,500 using PhonePe. The payment was successful on my end, but Parimatch marked it as "Declined".

I’ve been trying to get support on the website, but no live agents are available.

Details:
User ID: 831601004
Amount: ₹3,500
PhonePe Txn ID: T2610021010169774569258
Bank UTR: 841365696541

I've attached the PhonePe receipt and Parimatch screenshots. Please help credit this amount to my account.

73h left

₹3,500

28000 deposit not credited for over a month despite repeated followup

I am filing this complaint regarding a ₹28,000 deposit that was successfully debited from my bank account but has still not been credited to my Parimatch account.

I made the deposit on 01-Sep-2026 for ₹28,000. The amount was successfully debited from my bank account, and I have the transaction/UTR details and proof of payment.

The amount has not been credited to my Parimatch balance. I have contacted Parimatch customer support multiple times and provided the required transaction details and proof. Despite repeated follow-ups, I have only received generic responses stating that the transaction is “under review”, without providing any clear explanation, resolution, or confirmed timeframe.

It has now been over a month, and my money is still neither credited to my Parimatch account nor returned to my bank account.

I would appreciate AskGamblers' assistance in mediating this matter with Parimatch and helping me obtain a clear resolution.

Amount: ₹28,000

Transaction: Deposit

Status: Debited from bank but not credited to Parimatch

Duration: Over one month

Proof available: Bank transaction/UTR, payment screenshots, and Parimatch support correspondence

I am requesting that Parimatch either credit the ₹28,000 to my account or return the funds to my original payment source, and provide a clear explanation of the

Gaming ID is 147560119

95h left

₹28,000

Deposit of 500 INR via Paytm UPI on 18 Sept not credited

I am filing this formal complaint against Parimatch regarding a deposit of ₹500 that has been stuck since 18 September 2026. Despite providing absolute proof of the transaction, the platform refuses to credit my account or properly investigate the matter.

• Date of Transaction: 18 September 2026

• Deposit Amount: 500 INR

• Payment Method: Paytm UPI

• Source Bank: Axis Bank (Account ending in XX3288)

• Recipient Merchant Account Name: Balwinder Kaur

• 12-Digit UPI UTR / Reference Number: [ 626169446681 ]

• My Parimatch Player ID: [ 557458627 ]

The funds were successfully debited from my bank account and completely settled to the local UPI collection account generated by Parimatch’s automated payment gateway. I have continuously emailed Parimatch Support and provided them with an official, clear PDF bank statement demonstrating that the funds left my account.

Today, Parimatch sent me a generic response stating they "have not received the funds" and closed the matter.

As the user, I have no control over Parimatch's third-party Payment Service Providers (PSP). The UTR number proves the money reached their payment infrastructure. It is the responsibility of Parimatch's senior finance team to manually reconcile this UTR number with their payment gateway partner rather than continuously giving copy-paste rejections to a customer who has provided full bank authentication.

I request Parimatch to immediately escalate this UTR number to their core financial department, locate the funds within their merchant gateway, and credit the ₹500 to my player account balance or issue a manual reversal back to my source bank account.

68h left

₹500

Uncredited Withdrawals Totaling 51000 Falsely Marked as Successful

Dear AskGamblers Team,

I am filing a formal complaint against Parimatch Casino regarding 3 uncredited withdrawal transactions totaling ₹51,000 INR. All these transactions are marked as "Successful" in my casino profile history, but none of these funds have ever arrived in my bank account.

These withdrawal requests were made over a month ago in August 2026, and despite waiting for weeks, Parimatch has still NOT resolved this issue.

Account Details:

player ID: 849137502

Details of Uncredited Transactions:

₹15,000 INR – Requested on 18 August 2026, 14:27 (Withdrawal Date: 18 Aug 2026, 16:27)

₹16,000 INR – Requested on 18 August 2026, 16:37 (Withdrawal Date: 18 Aug 2026, 16:41)

₹20,000 INR – Requested on 25 August 2026, 00:46 (Withdrawal Date: 25 Aug 2026, 01:09)

Total Missing Amount: ₹51,000 INR

Issue & Evidence:

I have provided my official Punjab National Bank statement covering the entire period from August 2026 to date.

Bank Statement Password: 9224000100034937

As clearly visible in my bank statement, none of these amounts were ever credited to my account.

Parimatch support raised Ticket ID #140869136 for ₹20,000, but they have avoided properly addressing or creating tickets for the remaining ₹15,000 and ₹16,000 transactions despite multiple live chat requests.

Their live chat agents keep stalling and closing chats without giving any concrete updates.

My Demand:

I have provided complete documentation, bank statement (Password: 9224000100034937), and proof showing that my money is missing. Since I have been waiting for over a month without any solution, I demand that Parimatch immediately investigate these falsely marked transactions and refund the total amount of ₹51,000 INR directly back to my Parimatch gaming account balance (Player ID: 849137502) without further delays.

I trust AskGamblers to intervene and help me resolve this issue as soon as possible.

Sincerely,

44h left

₹51,000

Parimatch is not settling my bet

Parimatch is not settling my bet since two months,I won that bet on 24th july 2026 still the bet showing active. When i asked the parimatch support team they said they found suspicious on this bet.
I dont know anything about it. The crazy they said they might take three years to complete the investigation before settling the bet, i do not want to wait that long, please help me get the best settled.

71h left

₹36,200

Verification scam

I verified my account long ago and I submitted each and every documents several times but again they stopped my withdrawal and asking me to verify again. Still I sent my selfie id card and bank statements with password. From last 2 months I am getting same kind of email from them. If I sent bank statements they asking again the same. It’s like a torchure for me from last 2 months.

69h left

Four successful withdrawals not credited to my bank account 200000

I am writing to express my severe frustration regarding four withdrawal transactions totaling ₹2,00,000 that are marked as "Successful" in my history, but the funds have still not been credited to my bank account. Many months have passed since these transactions took place, and my issue remains completely unresolved.

Your customer service team has asked for my bank statement multiple times. I have shared all required proofs and my fully updated bank statements covering the entire period from the date of the withdrawals up until today. Without providing any actual solution, your team closed my previous support tickets.

Below are the details of the transactions in question:

• Player ID: 806873465

• Account Name: <removed>

• Total Missing Amount: ₹2,00,000 INR

• Active Support Ticket ID: #138162738

Uncredited Transaction Breakdowns:

• Withdrawal Dates: 31 August and 1 September

• Total Withdrawals: 4 separate transactions

• 4 withdrawals of ₹50,000 each

Your customer service database has still not provided me with any official transaction IDs, UTR numbers, or payment clearance receipts. I am deeply worried about my funds and need immediate confirmation that my money is secure.

Parimatch, please check this with your database, cross-reference my uploaded bank statements, and tell me when I will get my funds.

Please escalate this matter to a senior financial manager immediately.

Regards,

Player ID: 806873465

Password: Bank statement is 6301113832

69h left

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They restricted my withdrawal despite fully additional verification verified account

My account withdrawal blocked. I am contacting parimatch live chat but no response. My account all ready completed additional verification but withdrawal not given by parimatch

I have attached all evidence

player id 845174682

My withdrawal still restricted on my account please help me sir

Rejected

₹40,000

Account blocked due to verification pending

I contacted Parimatch regarding an issue with my account, and they assigned Ticket No. 135119915. They informed me that the matter was forwarded to their Expert Team, but the issue has still not been resolved.

Despite waiting for an update, I have not received a proper resolution. I am raising this complaint with AskGamblers to request assistance in getting my account issue resolved as soon as possible. Due to verification my account is blocked and I submitted all the requested documents of deposit amounts also but still they not activated my account.

87h left