Complaint #92 Parimatch Casino

Long delay in account verification

By Renil R.

5 years ago

Hello! I'm having problems getting verified at Parimatch casino.

I opened a betting account with parimatch on 8th Sept 2020 and made a deposit of 1000 INR. Since then I haven't been using the account. Then, on 5th of Sept 2021, I made a deposit of 50000 INR. When I tried to withdraw money from the account, they asked for my id to verify the account. I uploaded the requested id proofs on their website. Unfortunately it got declined. Then I had an email on 5th of September 2021 requesting to send them the photos of my ids and selfies of the id holding in my hand. I sent the photos of my aadhaar card and selfies hold the same in my hand(issued ticket number: 05566572). I have waited for days to hear from them. In the meantime, I tried chatting with them online and also sent my documents again for their consideration. On 14th September, they requested the same documents again for verification. I resent it again and waited for their confirmation. On 16th, I had an email requesting to upload an internet banking screenshot with transfers to the account with the cardholder and address of residence. I sent the screenshot as requested. Then on 17th, I had another email saying "Please provide the same bank statement in PDF format so that it can be worked upon as soon as possible. Then I sent everything again as mentioned below:

1: The requested bank statement in PDF format with the transaction showing 50000 INR (last transaction) paid, including my name address (on the top left of the statement).

2. Photo of my aadhaar card (front and backside visible)

3: My selfie with aadhar card card in my hand(pictures taken using my mobile rear camera).

4. My photo with aadhar card in my hand along with email conversation between me and parimatch visible in the laptop near me

I have been contacting since then for an update and I am receiving the same response. "Under process"

I feel like, Parimatch deliberately and unreasonably delaying the verification process. I can assure you I have met all the requirements and sent clear photos of the requested documents I request you to understand the situation and kindly help me with its resolution as soon as possible.

Screenshots confirming the correspondence with the casino and the documents I submitted with Parimatch are attached with this complaint.

Disputed Casino Parimatch Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Parimatch Casino management failed to provide reasonable justification and/or solid evidence which could prove the validity of the accusations against player.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity.

Renilpr99

5 years ago

I would like to to add something. I had an email (previously registered email<removed email> from Parimatch on 30th September 2021 saying I passed my verification. Attaching the screenshot of the received email. Then on 1st of October 2021, I received another email from parimatch (to the email id [email protected]) saying i did not pass verification

I am enclosing the contents of the email confirmation sent to me by Parimatch on 1st october 2021

" Thank you for contacting Parimatch!

Your betting account has not passed verification. The Administration has decided to cancel your bets and return the deposit in accordance with №79.4 Company rules.

This paragraph of the rules states:

The betting company reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the start of the event), to refuse to fulfill obligations under such an agreement (including to refuse to pay any winnings), or to refund any bet placed, in if:

It was determined that:

- one client has several game accounts (multiple registrations, multi-accounting), including under a new full name. The betting network does not recommend two or more clients to place bets from one IP address (one device, local network);

- one client uses the data of other persons to register new game accounts, including his family members;

- bets are made by a group of clients acting in collusion in order to circumvent restrictions established by the Betting Network. ;

- the client is suspected of using any software that automates the process of setting bets;

- The game account is used to play in arbitration situations;

- a game account is not used to make bets and other products offered by the betting network;

- there is an abuse of loyalty programs.

The decision of the company is final and not subject to revision.

Sincerely,

Parimatch Support Team "

My appeal to Parimatch is

Kindly show me where in this email, it says with proof that i violated the stated rule 79.4? Email only confirms that I did not pass your verification. Adding to it you explained the rules associated with rule no. 79.4 and said, I violated rule no. 79.4.

I don't understand what happened after receiving an email on 30th september about the successful verification of the account, you made an exact U-turn the very next day confirming that my account did not pass verification. Until now, You haven't specified which rule did I break in accordance with Rule no. 79.4 and I already explained to you above picking each and every point mentioned in rule no 79.4 that I did not violate any of it

I requested for your clarification on this so many times. How can you say without proof that i violated so and so rules? then, as I stated earlier, what is your credibility and trust that you offer your customers regarding financial matters?

You are obliged to your customers to state the reason with proof if you decide to confiscate the winning money. Otherwise it can easily by concluded that you are scammers and not at all trustworthy.

@Askgamblers,

Hope I am making my points clear to both parties what I expect from Parimatch and why Parimatch is beating around the bush and coming with same thing again and again that i violated the rule 79.4 without any valid reason. Please look into it seriously.

Thanks a lot Askgamblers for providing me a platform to open up and express my concerns and make my points clear against Parimatch

Parimatch Casino

• Representative

5 years ago

Hello!
We answered you in a letter to the e-mail. Check, please.

AskGamblers

• Support Team

5 years ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Parimatch Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

Parimatch Casino Complaint Stats

Resolved 282 / 365

Avg. Amount $2,371

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 176 out of 223 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Pending payment since 1 oct

My name is hrithik and currently I am facing issues in parimatch in withdrawals I have not faced issue in past but currently I am facing this problem inhave not received my withdrawal amount in my bank account after withdrawal shown successfull in Parimatch i contact PARIMATCH customer service but they did not solved my problem yet they just create ticket on my issue I still not received my funds

My game id related to withdrawal is. 745193457

And I am facing issue in three withdrawals 95600,10000,5000 please solve my issue I want my amount.

I am attaching my pdf bank statement directly from my bank and other proofs.

Pdf is password attached and password is 6410001500015920

Realetd ticket ids 150398845, 150403201, 150410612

94h left

₹24,560

Withdrawal and deposit issue

I have not received my withdrawal amount of 5000 INR since 25 September sir please give me my withdrawal amount

My player ID is = 339539084

Ticket IDs are = 35037784, 150189019, and 106325759

I am attaching all the proofs here for a better solution and understanding regarding this matter

I am sharing my bank statement from the date of withdrawal to Today for a better solution.

Please give me my balance

Pdf PASS is = RAJUYADAV29082006

84h left

₹7,500

Withdrawal not received from last 1 month

Hii I did not received my withdrawal in my bank account amount is 19000 and 20600

I made withdrawals on 13 September and 14 September 2026 and I created tickets on 19 September 2026 but my withdrawal still not received in my bank account

I am sharing here my Bank statement and other details.

My player id is =732083544

Ticket id amount rs 19000 is 134479845

And ticket id from withdrawal 20600 is 134463600

Customer service not replying and the problem happened with me first time I just want to solve this problem and I want my amount back in my bank account or PARIMATCH account please help me in this matter

95h left

₹39,600

Withdrawal delayed by the casino operator

I made a withdrawal on 13 September at Parimatch Casino.

After that, on 22 October, I made a ticket regarding a delayed withdrawal.

Parimatch created a ticket, but multiple times, when I contacted them, they said that after 4 days had passed since the ticket was created, they were working on it.

No proper resolution has been provided by them.

Kindly help me with this withdrawal delay

Resolved

₹14,972

Parimatch Missing 49585 INR Withdrawals marked Successful but funds never credited to bank account

Dear AskGamblers Team,

I am reaching out to you as my last hope of resolving my pending withdrawal of ₹49,585. After reviewing the complaints listed on AskGamblers, I noticed that many other users are experiencing the same issue. I sincerely request your intervention to help resolve this matter and release my funds as soon as possible.

I am writing to formally lodge a serious complaint against Parimatch regarding a withdrawal amount of ₹49,585. Although the transaction is marked as “Successful” in my casino account history, the funds have never been credited to my bank account. I consider this a serious issue and request an immediate investigation, along with clear proof of payment and the prompt release of my pending funds.

My Account Details:

Account Name: < full name removed >
Player ID: 855820828

Details of the Transactions:
Withdrawal : 49,585 INR (Processed on 22 October 2026, 17:35)

Parimatch Raised Ticket IDs:
#148722108

My main concern is this: Why does Parimatch mark a withdrawal transaction as “Successful” when the funds have not actually been credited to my bank account? I request a clear and transparent explanation, along with verifiable proof of payment and an immediate resolution of this issue.

The Parimatch support team claims that the withdrawal of ₹49,585 has been successfully processed and has provided the UTR number 629511631165 as proof of the transaction. However, after checking with ICICI Bank, I can confirm that no such credit was received in my bank account on 22 October 2026.

I have attached my official ICICI Bank account statement as undeniable proof covering the entire period from the date of withdrawal until today (Password: < removed >). It clearly shows that no such amounts have entered my account. I have also attached screenshots of the Parimatch support tickets (#148722108) to demonstrate that I have already tried resolving this through their official support channel without success. I have also attached, the Email Communication between Parimatch Support

I refuse to wait any longer for generic automated replies. The evidence is clear. I demand that Parimatch immediately investigate why these transactions are falsely marked as successful and process a full refund of my 49,585 INR directly to my ICICI bank account or credit it back to my Parimatch Casino Account

Thank you for your urgent assistance.

92h left

₹49,585

35600 INR withdrawals marked successful but not credited to my bank account

Name: <full name removed>

ID: 635852338

Statement Password: urmi0906

I am filing this complaint against Parimatch regarding 4 bank transfer withdrawals requested in July 2026 (10,700 INR on July 14, 8,800 INR on July 15, 8,200 INR on July 15, and 7,900 INR on July 16).

I have made several withdrawals before and usually receive them on time, but specifically, these four transactions have not been credited to my bank account to date.

Even though Parimatch shows them as "Successful" in my payment history, the funds never arrived.

I tried contacting support multiple times through live chat and email, but I only received automated replies, and no live agent ever resolved my issue.

I have attached screenshots and an updated bank statement (password provided above) confirming non-receipt.

I kindly request that the AskGamblers team intervene and help me get my pending withdrawals credited.

84h left

₹35,600

Marked 19999 inr withdrawal as successful but funds not received

Complaint to AskGamblers Against Parimatch Casino

I have not received two withdrawals in my bank account, although Parimatch shows both as successful.

- ₹13,999 – Ticket #148271495

- ₹6,000 – Ticket #148299464

Both withdrawals were made on 2 October 2026. I contacted live chat support, but the issue is still unresolved.

I am attaching my bank statement from 28 September 2026 to today, along with screenshots of both withdrawals and my support conversations, as evidence.

I request the AskGamblers team to investigate this matter and help me recover my total withdrawal amount of ₹19,999.

Player ID: 241561236

Player Name:

Bank Statement Password: shah1002

63h left

₹19,999

Account verification pending for a long time

I made a deposit to this casino, parimatch. Which they said no verification required, but that was a lie. I deposited but when it's time to withdraw they kept failing my withdrawal and block access to the withdrawal page, telling me to verify my account first. I did, and submitted all the verification requirements. But they failed to verify my account. I contact their Customet Support but they don't offer any solution.
This has been on since last month.

Unresolved

$27

3500 Deposit Not Received

Dear Parimatch Support Team,

I am writing to report that my deposit of ₹3,500 has not been credited to my Parimatch account,

Transaction Details:

Platform: Parimatch

Ticket ID: #143928786

User ID: 230811799

Deposit Amount: ₹3,500

Transaction Date: 09 October 2026

Transaction Time: 12:59 AM

Transaction ID: T261009259244026204887314

UTR Number: 572138471171

I have already made the payment, but the amount has not been credited to my Parimatch account.

I kindly request that you investigate this issue and verify the payment using the transaction ID and UTR number provided above. Please credit the pending amount to my account as soon as possible or provide a clear explanation of the delay.

I have attached the payment screenshot for your reference.

Please review my existing ticket #143928786 and resolve this issue urgently.

Thank you. I look forward to your response.

Best regards,

Parimatch User ID: 230811799

Resolved

₹3,500

Missing withdrawal tickets and unpaid withdrawals

Hello AskGamblers

I would like to file a complaint against Parimatch casino regarding three withdrawals totaling ₹31,000.

Player ID: 111484138

The three withdrawals are:

- ₹10,000 on 10 August 2026

- ₹15,000 on 11 August 2026

- ₹6,000 on 11 August 2026

In my Parimatch ticket section, only the ₹6,000 ticket is visible. The tickets for ₹10,000 and ₹15,000 are missing. Despite repeatedly requesting assistance from chat support, the issue remains unresolved.

The support agent provided two additional ticket numbers in chat but did not clarify which ticket corresponds to which withdrawal amount.

Furthermore, I have not received these withdrawal amounts in my bank account for a long time.

I am attaching my SBI bank statement up to the present date, along with screenshots of the withdrawal records and support conversation.

Support Ticket IDs:

- 146173788

- 146174840

- 146175008

SBI Bank Statement Password: 53553010179

I request that AskGamblers investigate this matter, help verify the withdrawal transactions, and assist me in obtaining a clear explanation and resolution from Parimatch.

Thank you for your assistance.

Resolved

₹31,000