Long delay in account verification

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Parimatch Casino management failed to provide reasonable justification and/or solid evidence which could prove the validity of the accusations against player.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity.

I would like to to add something. I had an email (previously registered email<removed email> from Parimatch on 30th September 2021 saying I passed my verification. Attaching the screenshot of the received email. Then on 1st of October 2021, I received another email from parimatch (to the email id [email protected]) saying i did not pass verification

I am enclosing the contents of the email confirmation sent to me by Parimatch on 1st october 2021

" Thank you for contacting Parimatch!

Your betting account has not passed verification. The Administration has decided to cancel your bets and return the deposit in accordance with №79.4 Company rules.

This paragraph of the rules states:

The betting company reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the start of the event), to refuse to fulfill obligations under such an agreement (including to refuse to pay any winnings), or to refund any bet placed, in if:

It was determined that:

- one client has several game accounts (multiple registrations, multi-accounting), including under a new full name. The betting network does not recommend two or more clients to place bets from one IP address (one device, local network);

- one client uses the data of other persons to register new game accounts, including his family members;

- bets are made by a group of clients acting in collusion in order to circumvent restrictions established by the Betting Network. ;

- the client is suspected of using any software that automates the process of setting bets;

- The game account is used to play in arbitration situations;

- a game account is not used to make bets and other products offered by the betting network;

- there is an abuse of loyalty programs.

The decision of the company is final and not subject to revision.

Sincerely,

Parimatch Support Team "

My appeal to Parimatch is

Kindly show me where in this email, it says with proof that i violated the stated rule 79.4? Email only confirms that I did not pass your verification. Adding to it you explained the rules associated with rule no. 79.4 and said, I violated rule no. 79.4.

I don't understand what happened after receiving an email on 30th september about the successful verification of the account, you made an exact U-turn the very next day confirming that my account did not pass verification. Until now, You haven't specified which rule did I break in accordance with Rule no. 79.4 and I already explained to you above picking each and every point mentioned in rule no 79.4 that I did not violate any of it

I requested for your clarification on this so many times. How can you say without proof that i violated so and so rules? then, as I stated earlier, what is your credibility and trust that you offer your customers regarding financial matters?

You are obliged to your customers to state the reason with proof if you decide to confiscate the winning money. Otherwise it can easily by concluded that you are scammers and not at all trustworthy.

@Askgamblers,

Hope I am making my points clear to both parties what I expect from Parimatch and why Parimatch is beating around the bush and coming with same thing again and again that i violated the rule 79.4 without any valid reason. Please look into it seriously.

Thanks a lot Askgamblers for providing me a platform to open up and express my concerns and make my points clear against Parimatch

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Parimatch Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.