Hello! I'm having problems getting verified at Parimatch casino.
I opened a betting account with parimatch on 8th Sept 2020 and made a deposit of 1000 INR. Since then I haven't been using the account. Then, on 5th of Sept 2021, I made a deposit of 50000 INR. When I tried to withdraw money from the account, they asked for my id to verify the account. I uploaded the requested id proofs on their website. Unfortunately it got declined. Then I had an email on 5th of September 2021 requesting to send them the photos of my ids and selfies of the id holding in my hand. I sent the photos of my aadhaar card and selfies hold the same in my hand(issued ticket number: 05566572). I have waited for days to hear from them. In the meantime, I tried chatting with them online and also sent my documents again for their consideration. On 14th September, they requested the same documents again for verification. I resent it again and waited for their confirmation. On 16th, I had an email requesting to upload an internet banking screenshot with transfers to the account with the cardholder and address of residence. I sent the screenshot as requested. Then on 17th, I had another email saying "Please provide the same bank statement in PDF format so that it can be worked upon as soon as possible. Then I sent everything again as mentioned below:
1: The requested bank statement in PDF format with the transaction showing 50000 INR (last transaction) paid, including my name address (on the top left of the statement).
2. Photo of my aadhaar card (front and backside visible)
3: My selfie with aadhar card card in my hand(pictures taken using my mobile rear camera).
4. My photo with aadhar card in my hand along with email conversation between me and parimatch visible in the laptop near me
I have been contacting since then for an update and I am receiving the same response. "Under process"
I feel like, Parimatch deliberately and unreasonably delaying the verification process. I can assure you I have met all the requirements and sent clear photos of the requested documents I request you to understand the situation and kindly help me with its resolution as soon as possible.
Screenshots confirming the correspondence with the casino and the documents I submitted with Parimatch are attached with this complaint.