Complaint #163
Parimatch Casino
Parimatch Casino - Limits on withdraw
4 years ago
Hello,
I have a pari match account for something like a half a year. In this period, I made some deposits, all sum it was around 70 000 euros. My last deposit was around 30 000 euros, at one payment (15 march). Just from the 26th of February I made bets in amount of 5.5 milion of euros all together. And till yesterday, i made just on withdraw in amount of around 1 500 euros. Last one and half month i was under heavy process of verificaion, which was very complicated, but ok, i can understand this. Something like 3 days ago, they end the verification and told me that i can play and withdraw funds again. I have around 100 000 euros on the account right now, and i was about to withdraw the amount of my last deposit - 30 000 euros. As you can see on the screenshot there is range for withdraw 100 - ∞ UAH. After declined of my 30k withdraw i wrote to the support and they told me, that they limited my account for daily withdraw maximum of 30 000 uah (around 1 000 euro). When I send them paragraph from their term and condition:
If you wish to withhold more than 15 000 EUR (or its equivalent in other currency), the Betting company reserves the right to split the payment and pay the withholding amount in daily instalments not exceeding 15 000 EUR (or its equivalent in other currency) per day, until the withholding amount is paid in full. The transaction amount can be limited on the bank side. Betting company reserves the right to combine 2 or more transactions in one.
They answered me that according to another paragraph they can limit my withdraws however they want:
Betting company reserves the right to withdraw funds from the Client's account in any manner at its sole discretion, including determination of the commission, limits on the number and amount of transactions.
Can you help me with this? Because accroding to this answer, they basically can write me next week that they limited my account for withdrawing maximum 1000 euros per year or something ridiculous like this. I think that there should be some balance, and when somebody dpeosit 30 000 at once, make 6 milions euros turnover, its absolutely unbalanced to limit withdrawals to 1 000 euros per day (if i decide now to withdraw all my money it will take around 103 days...) And unfortunately, i am highly affraid, that after few daily withdrawals they will limit my account again, for some monthly limit or something like this. I am very desparate, i am citizen of Ukraine, we are in the war and i desperatly need part of my funds from pari match. I am also thinking about some possibility of account canceling if they will send me all the funds and dont scam me, but i am not sure if this is possible.
Thank you very much for answer
Bests
Yurii Savchuk
pari match acc id number: 444129011
I have a pari match account for something like a half a year. In this period, I made some deposits, all sum it was around 70 000 euros. My last deposit was around 30 000 euros, at one payment (15 march). Just from the 26th of February I made bets in amount of 5.5 milion of euros all together. And till yesterday, i made just on withdraw in amount of around 1 500 euros. Last one and half month i was under heavy process of verificaion, which was very complicated, but ok, i can understand this. Something like 3 days ago, they end the verification and told me that i can play and withdraw funds again. I have around 100 000 euros on the account right now, and i was about to withdraw the amount of my last deposit - 30 000 euros. As you can see on the screenshot there is range for withdraw 100 - ∞ UAH. After declined of my 30k withdraw i wrote to the support and they told me, that they limited my account for daily withdraw maximum of 30 000 uah (around 1 000 euro). When I send them paragraph from their term and condition:
If you wish to withhold more than 15 000 EUR (or its equivalent in other currency), the Betting company reserves the right to split the payment and pay the withholding amount in daily instalments not exceeding 15 000 EUR (or its equivalent in other currency) per day, until the withholding amount is paid in full. The transaction amount can be limited on the bank side. Betting company reserves the right to combine 2 or more transactions in one.
They answered me that according to another paragraph they can limit my withdraws however they want:
Betting company reserves the right to withdraw funds from the Client's account in any manner at its sole discretion, including determination of the commission, limits on the number and amount of transactions.
Can you help me with this? Because accroding to this answer, they basically can write me next week that they limited my account for withdrawing maximum 1000 euros per year or something ridiculous like this. I think that there should be some balance, and when somebody dpeosit 30 000 at once, make 6 milions euros turnover, its absolutely unbalanced to limit withdrawals to 1 000 euros per day (if i decide now to withdraw all my money it will take around 103 days...) And unfortunately, i am highly affraid, that after few daily withdrawals they will limit my account again, for some monthly limit or something like this. I am very desparate, i am citizen of Ukraine, we are in the war and i desperatly need part of my funds from pari match. I am also thinking about some possibility of account canceling if they will send me all the funds and dont scam me, but i am not sure if this is possible.
Thank you very much for answer
Bests
Yurii Savchuk
pari match acc id number: 444129011
Parimatch Casino Complaint Stats
Resolved
261 / 340
Avg. Amount
$2,446
Avg. Complaint Duration
8 days
Avg. Response Time
2 days
Parimatch Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 162 out of 206 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.
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