Complaint #506 Parimatch Casino

INR 85000 withdrawal pending for a week

By Rahul19938383

5 months ago

Team - My player ID on Parimatch is 684407601

I made a withdrawal of INR 85822 - screenshot.of withdrawal attached. Parimatch team are saying that withdrawal has been successfully processed - however it has been almost a week and I have still not received the amount in my bank account. The customers representatives are saying guidelines for payment to reflect in bank account is a maximum of 3 days and payment will reflected by 26th Dec ( screenshot of chat attached). No payment has reached my account - while customer reps are saying payment has been successfully processed. This is plain and pure fraud.

Sharing .my bank statement till date as well. This is highly concerning amd request an immediate resolution

Password of account statement is 63386449

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹85000

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that payment was made to the player's bank account, as shown in the screenhot casino team provided. Complainant is asked to carefully check the screenshot from the casino post, bank account detail is visible, as well as UTR transaction related.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Rahul19938383

4 months ago

Hi Askgamblers,

Sharing an update - attaching my latest bank account statement from 21st DEC to 14th Jan (Password : 63386449). Confirming that no funds have been received from Parimatch till date . Its nearly 30 days now since the withdrawal was made and 2 weeks since the complaint has been open. Request Parimatch to:
1) check my account statement and highlight where the withdrawal has been credited. The UTR no you have shared is not reflected on my bank account statement.
2)Given I have been transparent all along and shared all documents required, request Parimatch to share a legitimate transaction receipt and a bank statement (not a screenshot of some internal portal which has already been proven ot be fake)
3) Given this has been a month of harassment by Parimatch officials, request Askgamblers to intervene and escalate this issue to the highest severity,

Rahul19938383

4 months ago

Hi Askgamblers team,.

I would request you to intervene here as well.Given Parimatch’s continued failure to provide any proof of a successful payment, I have serious concerns as to whether these transactions were ever properly executed. I have shared my bank account statement multiple times now and there is no record corresponding to the transaction Parimatch made. I have officially checked with my bank as well - the response is in case there is a successful transaction it should be reflected in the account statement ( which I have provided multiple times)

I will continue to cooperate fully, but I strongly request your continued help until all outstanding funds are received.

Rahul19938383

4 months ago

By the way - resharing my bank statement again ( account number and IFSC code corresponding to the fake screenshot you posted). Please let me know which transaction in my account statement corresponds to the fake transaction screenshot? Stop playing games and refund my money.

Also share a succesful transaction receipt ins read of lying and cheating customers.

Acc statement password: 63386449

Parimatch Casino Complaint Stats

Resolved 192 / 266

Avg. Amount $2,904

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

95h left

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Deposit miasing

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

91h left

₹7,500

Withdrawal not received and customer service not helpful

Hi, my name is < first name removed > I am using this platform for a long time. Recently, I faced a withdrawal issue in my account.

Ticket id linked to my withdrawals

#106631751.

#106633658

#106634271

I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

93h left

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Player id 412063968 Account blocked and withdrawal of 24000 after 4 years of loyal service

player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

48h left

₹24,000

Withdrawal not received multiple follow up with customer service

Ticket id 100705651, 100705760, and 100707227

I made withdrawal request but I have not received my withdrawal amount yet. Customer service tells me that we are waiting for a reply from the billing department. Now, many months have passed but I have not received my withdrawal amount.

Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

90h left

₹30,000

Missing UPI Deposits Not Credited to Betting Account or Refunded to Bank

I am submitting this complaint against Parimatch regarding two successful UPI deposits that have neither been credited to my casino/sportsbook balance nor returned to my bank account. Despite providing indisputable financial proof, the customer support team has failed to offer a proper resolution.On May 30, 2026, and June 3, 2026, I initiated two separate deposit transactions via UPI. Both transactions were successfully debited from my bank accounts, but my Parimatch account balance remains unchanged. Transaction Details:Transaction 1:Amount: ₹4,999.32 Date & Time: 30 May 2026, 12:44 AM Paid To: Qaafiz Tariq (UPI ID: jkbmerc00792859@jkb) UPI Reference No (RRN): 307056649621 Bank Account: Kotak Mahindra Bank (A/C ending in 3698) Evidence Attached: Please see the official bank statement file "WhatsApp Image 2026-06-04 at 06.31.21.jpeg" (showing the clear debit under line item #6) and the corresponding digital receipt. Transaction 2:Amount: ₹1,500.00 Date & Time: 03 Jun 2026, 2:44 am Paid To: Mr Manikandan (UPI ID: manikandan140@ptyes) UPI Transaction ID: 615489531152 Google Transaction ID: CICAgNiJiKioNw Bank Account: Saraswat Bank Evidence Attached: Please see the payment confirmation screenshot file "proof5000 and proof1500". The Issue:I have reached out to Parimatch customer support multiple times and shared my official bank statements showing that these funds successfully left my accounts. However, I continue to receive repetitive, automated, or unhelpful responses. It has been several days, and the casino has neither located my funds to credit them to my profile nor initiated a reverse payout to my bank accounts. Since the money has clearly been received by Parimatch's designated payment gateways, I request the AskGamblers team to intervene.Desired Resolution:I want Parimatch to either immediately credit the total missing amount of ₹6,499.32 to my betting account or issue a full refund back to my respective bank accounts.

90h left

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Withdrawal amount 33900 is not received

My withdrawal of ₹33,900 was marked as completed by Parimatch approximately 3 days ago. Support informed me that withdrawals via IMPS normally take around 24 hours, but the funds have still not reached my bank account.

I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

Resolved

₹33,900

Withdrawal not credit even after passing of timeline

Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000

I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

89h left

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Made a deposit of 1355 USDT but website denies it

Made a cryptodeposit of 1337 USDT to Parimatch website.

The address network everything is correct even the payment made shows success at block chain but website denies straightaway.

It was my last bit of money
The txn address was -
The deposit address which i got from site was - 0xf12d388bd007f142a8d638b506f9fbc0488c9f26
The txn id - 0x2f037d0c153a92c6e7759514b0b07e8df64ab87881e3465c0d59163d86bf5687
I have attached ss of my binance through which payment was made and block chain which shows success.
Any further proof require will be submitted

Resolved

Three withdrawals not received since May 13th

I am using this platform form very long time, and everything is good, but recently, I have not received my three withdrawals dated 14 May, 15 May, and 13 May 2026. Today, 10 days have passed, and the withdrawal has not been received.

Ticket id is = 103288877, 103285710, 103351391

And amount is 10030, 5350, and 9910

I wanted the AskGamblers team to intervene in this matter and solve my issue.

Every time I contact customer service, they tell me that we are working on your request, but my issue has not been solved yet.

Thanks in advance to both parties. I am providing a screenshot below.

89h left

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