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INR 12400 withdrawal not received


1 year ago

Actually I have withdrawn 12400 on 4th , May have not received it till 14th May, soI complained about it and raised a ticket

That money was important for my college fees, or I would get suspended

After 5 days, I remind everyday to your support staff that money is important, but still they don't provide me proper solution, and finally,y I got a suspension letter from my college

So I don't have trust in Parimatch anymore

I am a very old player on this platform, around 3 or 4 years played a lot of games, but still I am facing this issue

So I decided to change my platform and never ever come back to Parimatch or suggest anyone to play on it

So I asked a support staff to close my account, but they didn't help me

I also request the casino return my money to my game wallet or close my account

But they closed my chat Is this Parimatch service for their old and loyal customer

So I decided to change my platform

Thanks

Disputed Casino Parimatch Casino
Amount ₹12400

Discussion

User name

Dear @Vipin7880,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear AskGamblers Team,

The provider has confirmed that the withdrawal was successfully processed. Therefore, this complaint has been resolved.

Best regards,
Parimatch Support Team
User name
Dear AskGamblers team,
Thank you for your message.

We are currently reviewing this case internally and collecting all necessary details. As soon as our investigation is complete, we will return with a full update regarding the situation.

We appreciate your patience and cooperation.
User name

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 233 / 308
Avg. Amount $2,486
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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