Complaint #923 Parimatch Casino

Failed to credit ₹3,140 withdrawal within the stated 24-hour timeframe

By Baz M.

4 weeks ago

Player ID: 222037837

I am filing this complaint against Parimatch regarding an unresolved withdrawal of ₹3,140 that has not been credited to my bank account within the stated withdrawal processing timeframe of 24 hours.

According to my Parimatch transaction history, I initiated the withdrawal on 8 October 2026 at 14:12. The transaction is still showing as “In processing,” and the funds have not been credited to my bank account.

Withdrawal details:

* Withdrawal amount: ₹3,140 INR

* Withdrawal date and time: 8 October 2026, 14:12

* Transaction ID: 700000…9553 (partially displayed in the screenshot)

* Withdrawal method: Bank Transfer

* Bank account reference displayed: 8242857891

* Current status: In processing

Parimatch states that the normal withdrawal processing timeframe is 24 hours. I expect the operator to adhere to its stated timeframe or provide a clear, evidence-based explanation for the delay. Keeping a withdrawal pending without crediting the funds or providing a satisfactory explanation is unacceptable.

I request AskGamblers to review this case and assist me in obtaining a resolution from Parimatch. I want the operator to investigate the transaction immediately, confirm the exact status of my withdrawal, and release the full ₹3,140 to my bank account without further unnecessary delay.

If the payment has already been processed, I request the operator to provide the transaction reference or other verifiable payment confirmation so that I can trace it with my bank.

I am attaching a screenshot of the withdrawal status as supporting evidence. I expect a clear response and a definite resolution rather than generic instructions to wait.

Desired resolution: Credit the pending ₹3,140 withdrawal to my bank account and provide confirmation of the completed payment.

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹3140

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mcculum007

• India

3 weeks ago

Thank you askgamblers problem is resolved thank you for your help with casino platform

Parimatch Casino

• Representative

3 weeks ago

Dear Baz M,,

Thank you for your patience.

We would like to inform you that your ₹3,140 withdrawal request was declined, and the funds were successfully returned to your betting account on 14 October 2026 at 6:31 PM.

We sincerely apologise for any inconvenience caused. Kindly check your betting account balance and transaction history to confirm the returned amount.

Thank you for your understanding and cooperation.

Parimatch Casino

• Representative

3 weeks ago

Greetings Baz M,

To facilitate a thorough investigation of your case, we kindly request that you provide a detailed PDF bank statement covering the period from the date of the deposit up to the present date.

Please ensure that the statement clearly includes the following information:

Bank logo
Full bank account number
Account holder’s name and details
All transactions within the requested period

This documentation is necessary for our team to conduct a comprehensive review and assist you with an appropriate resolution.

We sincerely apologise for any inconvenience caused and appreciate your cooperation and understanding.

Parimatch Casino Complaint Stats

Resolved 285 / 368

Avg. Amount $2,354

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 179 out of 226 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

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Urgent Withdrawal Not Credited to Bank Account Ticket 39725458

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Account Details:

User ID (UID): 550091379

Ticket ID: #39725458

Withdrawal Amount: ₹4,100

Transaction ID: 160178023

Ticket Status: Resolved

Despite providing the requested transaction details and bank statement, I have not received my withdrawal.

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Please find my transaction details below:

Parimatch ID: 449389704

- Deposit Amount: ₹9,500

- Payment Date: 24 October 2026

- Payment Time: 09:06 AM

- Payment Method: PhonePe (UPI)

- Transaction ID: T2610240906505829334089

- UTR Number: 105128013859

- Beneficiary Name: Rajmal Meena

Although the transaction status shows as successful in PhonePe, the deposit is still missing from my Parimatch account.

I have attached the payment screenshot as proof of the successful transaction.

I kindly request you to investigate this issue and credit the pending ₹9,500 to my Parimatch account as soon as possible.

Please look into this matter and provide me with an update at the earliest.

Thank you for your assistance and support.

Best regards,

Parimatch ID: 449389704

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I have already provided them with the required details.

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This is very unfair and predatory.

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I have contacted Parimatch customer support multiple times through live chat, but have received no concrete solution.

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I am providing my updated bank statement showing no incoming transfer for this amount (PDF Password: 9224000100034937). If withdrawals are not delivered on time, how can players trust the platform to play?

I request that the Parimatch team urgently investigate this matter and credit the money to my bank account immediately.

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the reund has still not been credited to my bank account. I have been waiting for many days without receiving my money.

I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative haven't heard my voice and stated that in this case please provide us their upi id without xxx . But as per RBI guidelines neither my bank nor 3rd party bank Paytm disclose the upi id by stated that due to RBI policy we can provide you receiver upi id for security reasons. Hence I provide them my bank statement but they deliberately close the chat section.

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My official bank account statement covering the period from 25 october 2026 up to today, showing that 1000 inr goes to parimatch payment partner kanhiya has occurred.

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Player ID: 523947990

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User ID: 401915938

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I would like to file a complaint against Parimatch regarding two withdrawals that have not been credited to my bank account.

Withdrawal Details:

1. ₹9,000 – 3 October 2026
2. ₹5,000 – 3 October 2026

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It has now been more than a month, and the issue remains unresolved.

I have contacted Parimatch customer support multiple times and provided my bank statement for verification.

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Bank Statement PDF Password: 9873000100073264

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I can provide screenshots of my transaction history, support conversations, and bank statements as evidence.

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I am attaching my pdf bank statement directly from my bank and other proofs.

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Ticket IDs are = 35037784, 150189019, and 106325759

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I am sharing my bank statement from the date of withdrawal to Today for a better solution.

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Pdf PASS is = RAJUYADAV29082006

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