Complaint #536 Parimatch Casino

Deposits have not been credited to my wallet or refunded to my bank account

By Narendra S.

5 months ago

Hi Team,

I have made 2 deposits of rupees 10000 and 5000 through PhonePe on 31st Jan. 2026, which were declined by Parimatch; however, both transactions were successful. They confirmed that I will get this amount as refund in the next 3 working days which will be complete on 4th Feb. 2026. 4th Feb is already gone but my deposits are still not credited to my account. The utr's for both the deposits are below.

For 10000-587903266328

For 5000-194278242155

@Askgamblers Team - I request you to please help me to get my amount refund back in my account today, as they already wasted 4 days by saying that I will definitely get my amount refund in the next 3 days. But I did not receive them.

I have provided the Bank statement till the date also to their customer service agent, but they have not processed it yet..

Attaching all the proofs and bank statement for your reference so you can ask them to refund my amount today.

Disputed Casino Parimatch Casino

Reason Amount not credited

Amount ₹15000

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inactive user

5 months ago

This one is Resolved

AskGamblers

• Support Team

5 months ago

Dear @9d1v,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

5 months ago

Dear AskGamblers Team,

The complaint has been fully resolved from our side.
We are attaching all necessary evidence below for your review.

Thank you.

Parimatch Casino Complaint Stats

Resolved 212 / 287

Avg. Amount $2,660

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Deposit not credited customer support created ticket but no update

Betting id 125801144
Ticket id #114068091

I am VIP customer,i made a deposit of 20000 INR on 3/7/2026 but until now i haven't recieved my deposit in my account and ticket raised there is no update

They keep 3 to 6 months to resolve one simple deposit ticket,but i experienced when i raise ticket on ask gamblers they will resolve within one week

95h left

₹20,000

Deposit successfully debited but not credited

Dear AskGamblers Team,

I am writing to request your assistance regarding a missing deposit on my Parimatch account.

On 05 July 2026 at approximately 11:19 PM IST, I made a ₹15,000 deposit to my Parimatch account using PhonePe UPI.

The payment was successfully debited from my bank account, but the amount has not been credited to my Parimatch balance.

I have already contacted Parimatch customer support and provided all the required payment proof, including the PhonePe receipt, UTR number, and bank transaction details. However, I have not received any proper resolution. I am only receiving generic responses, while my money is still missing.

I kindly request AskGamblers to intervene and help resolve this issue by asking Parimatch to either:

Credit the ₹15,000 deposit to my Parimatch account immediately, or

Refund the full amount back to my original bank account.

I am attaching the following documents as evidence:

PhonePe payment receipt

UTR details

Bank transaction proof

Screenshots of my communication with Parimatch support (if available)

Thank you for your assistance. I hope this matter can be resolved as soon as possible.

Kind regards,

Parimatch Player < sent to the casino >

Registered Email: < sent to the casino >

95h left

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Account blocked and delay in additional verification since 3 months

Hello Askgamblers Team,
I am filing a formal complaint against Parimatch regarding my account being unfairly blocked and disabled withdrawal access since 4th April 2025.I got an email from Parimatch to submit documents for additional verification check.I fully cooperated with the additional verification process and submitted all the required documents immediately. Everytime I contacted their support team regarding the progress of verification process they always respond me with generic responses that "My issue has been escalated to the relevant team and waiting for a response".They have always failed to provide a clear resolution about this issue which is totally unfair.I am attaching all the chat transcripts I had with the support team which clearly shows that they are delaying this process which was just a simple additional verification check.I have always been a loyal customer of Parimatch since a year now and I dont simply deserve this type of poor support service.
I request Askgamblers team to intervene in this matter and help me getting my account verified and enable withdrawal access.My balance currently is 99599 INR.
My account details are : Player Id: 592229695

70h left

₹99,599

Withdrawal is not credited to my bank account since June 19th

My withdrawal money has not been credited to my bank account.

It’s been 12 days, and I still haven’t gotten any response from the match team and support.

I have emailed all the details. They’re not responding to my concern.

I would like AskGamblers to help me with this concern.

ID: 362618260

Withdrawal amount 5000

Withdrawal Transaction date 19/6/2026

92h left

₹5,000

Approved Withdraw amount delayed

Dear Casino

My player id is 788420170. I Can withdraw amount 6501 INR, 6502 INR and 6750 INR in 1st July 2026 evening time while it's approved 1st July 2026 but till now it's not came back in my bank account. I Can withdraw with Bank Transfer Method but till not received now.
Plz solved this issue as urgent basis.
I can also attach withdraw amount 6501,6502 and 6750

74h left

₹19,753

Deposit not received customer support not responding

I made a deposit on 2 july which should credited my maximum 1 hour but still not credit why should customer wait for 24 hours and more , I urgently need then why so much wait.

Customer support is saying we have technical error and unable to provide any support. I deposited amount 49233 but not received, please help me I am sharing the date and time.

Please help me on priority and urgently.

My betting id : < sent to the casino >

95h left

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Deposit of 3000inr neither deposited not refunded yet in parimatch

Hello,
Account id 155639593

I am submitting this complaint regarding a failed deposit of INR 3,000.
Deposit date 27 june 2026
The amount was successfully debited from my bank account through SuperMoney UPI, but the deposit is marked as "Failed" in my Parimatch account.

I contacted the operator and a support ticket was created. They informed me that the funds would be credited within 3 business days. However, that timeframe has now passed, and I have still not received the deposit or a refund.

I have the UTR, bank transaction proof, and the failed deposit details, and I am ready to provide them if required.

I kindly request your assistance in resolving this issue.

Thank you.

Resolved

₹3,000

Account blocked without giving withdrawal

I deposited ₹25,000 into my Parimatch account on 30 June 2026. After playing a few games, my balance increased to ₹45,000. When I attempted to withdraw my winnings, my account was suddenly blocked without any prior notice or explanation.

I have not engaged in any illegal activity, fraud, or violated any of Parimatch's terms and conditions. My KYC has already been completed, and the deposit was made from my own account using the registered payment method.

I request that you investigate this matter, unblock my account, and process my withdrawal as soon as possible. I have attached all relevant payment screenshots and proof for your verification.

78h left

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Unreasonable additional verification delay

Unreasonable KYC Verification Delay

Player ID: < sent to the casino >

I am a loyal Parimatch customer and have trusted this platform for many years. I am extremely disappointed with the way my account verification has been handled.

I submitted all the required documents for the additional KYC verification and have fully cooperated with every request. However, it has now been 15 days, and my verification is still pending without any meaningful update or a definite timeframe.

An amount of approximately ₹6,00,000 (6 lakhs) is currently inaccessible because my account remains under verification. I have contacted customer support numerous times, but I continue to receive the same generic responses instead of a proper resolution.

This prolonged delay has caused me significant financial stress and has seriously affected my trust in Parimatch. I respectfully request that my verification be completed immediately or that I receive a clear explanation for the delay. If any additional documents are required, I am ready to provide them without delay.

I sincerely request that this matter be investigated and resolved as soon as possible so that I can regain access to my funds.

Thank you.

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Withdrawal issue please check

Hii sir my name is keshav and my Parimatch id = 448973095

Sir I not received my withdrawals please check and solve my problem amount is 20400 and 5000 at the same time and same date.

Now 10 days passed and I not received my withdrawal when payment timeframe passed and I created a ticket on my issue and my problem still not solved. Customer service created the ticket on my withdrawal delay and they assure me that I receive my withdrawal without any further delay because our team is working on the issue.

Dear parimatch please check what issue is going on and solve the issue.

76h left

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