Complaint #510 Parimatch Casino

Deposit pending 48000

By Vamsi5663

6 months ago

Subject: Unresolved Deposit Issue - Urgent Attention Required

Dear Parimatch Support,

I'm writing to express my disappointment and frustration regarding an unresolved deposit issue. On December 3rd, at 11:20 PM, I made a deposit of ₹48,000, but it's still not credited to my account (Gaming ID: 560913484). As a loyal customer, this is the first time I've experienced such an issue.

Despite reaching out to your support team multiple times, I've not received a satisfactory response. I've been left waiting, and my concerns seem to be ignored. I urge you to look into this matter urgently and resolve the issue at the earliest.

My transaction details:
- Amount: ₹48,000
- Date and Time: December 3rd, 11:20 PM
- Gaming ID: 560913484

I request you to:
1. Investigate and resolve the issue promptly
2. Credit the deposit amount to my account
3. Provide a clear explanation for the delay

I hope you'll take immediate action to address this issue. I'm looking forward to a prompt resolution.

Sincerely,

Disputed Casino Parimatch Casino

Reason Amount not credited

Amount ₹48000

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Vamsi5663

5 months ago

Thank you parimatch,
Thank you ask gamblers,

The problem fully solved got the amount.

Parimatch Casino

• Representative

5 months ago

Dear AskGamblers Team,

The complaint has been fully resolved from our side.
We are attaching all necessary evidence below for your review.

Thank you.

Vamsi5663

5 months ago

Dear parimatch,

Please find the statment in pdf format, since you can see 3rd nyt money debited from that i didn't got it back.

Password for file- BOYA1504

Parimatch Casino Complaint Stats

Resolved 212 / 287

Avg. Amount $2,660

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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Withdrawal was marked as paid but payment not received to bank

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After I reported this issue, my account manager created investigation tickets in multiple phases (five tickets per batch). During those investigations, your team identified errors and refunded three separate withdrawal transactions of ₹20,000 each back to my betting account after initially stating that those transactions were successful.

Now, only one withdrawal of ₹20,000 remains unresolved. Your team has informed me that this transaction is marked as "successful" and has asked me to verify my bank statement. However, despite repeatedly confirming that the amount has not been credited, no proper investigation has been carried out, and my request has been denied.

I would like to point out that in the earlier cases, the transactions were also initially marked as successful. Only after a detailed investigation did your team discover the errors and refund the amounts to my betting account. Therefore, simply relying on the transaction status is not sufficient, as previous investigations have already proven that the status can be incorrect.

I kindly request you to conduct the same level of detailed investigation for this remaining ₹20,000 withdrawal. If you are unable to provide valid proof that the funds were successfully credited to my bank account, please refund the pending amount of ₹20,000 back to my betting account without further delay.

My Player ID:< sent to the casino > and the Latch batch tickets are 112947967, 112948415, 112948673, 112948994, 112949340, 112949548

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I am writing to request your assistance regarding a missing deposit on my Parimatch account.

On 05 July 2026 at approximately 11:19 PM IST, I made a ₹15,000 deposit to my Parimatch account using PhonePe UPI.

The payment was successfully debited from my bank account, but the amount has not been credited to my Parimatch balance.

I have already contacted Parimatch customer support and provided all the required payment proof, including the PhonePe receipt, UTR number, and bank transaction details. However, I have not received any proper resolution. I am only receiving generic responses, while my money is still missing.

I kindly request AskGamblers to intervene and help resolve this issue by asking Parimatch to either:

Credit the ₹15,000 deposit to my Parimatch account immediately, or

Refund the full amount back to my original bank account.

I am attaching the following documents as evidence:

PhonePe payment receipt

UTR details

Bank transaction proof

Screenshots of my communication with Parimatch support (if available)

Thank you for your assistance. I hope this matter can be resolved as soon as possible.

Kind regards,

Parimatch Player < sent to the casino >

Registered Email: < sent to the casino >

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I contacted the operator and a support ticket was created. They informed me that the funds would be credited within 3 business days. However, that timeframe has now passed, and I have still not received the deposit or a refund.

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