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Parimatch Casino - Deposit of ₹1,000 through netbanking and ₹1,500 through paytm is not credited

RESOLVED
Complaint Info
Disputed casino Parimatch Casino
Reason Amount not credited
Amount ₹ 2500
Posted on September 29, 2021

I deposited 1000 inr through netbanking on 21st September but it is still not credited. I contacted their support many times but either they don't respond or the disconnect chat. I have provided all the proof of payment successful but they kept sayin wait until our expert team look into that. Then after 5 days, in a good faith, i deposited 1500 again with PAYTM but still amount was debited and not credited in Pari match account, on contacting and providing same answer was given that wait for few days our expert will look into that.

It's been 7 days from my first deposit they have hold 2500inr in total, nor they are crediting into Parimatch account nor they are giving it back to my bank account. Also they are not responding properly on chat. I am attaching proof of both deposits here.

Posted on September 30, 2021

Hello! We are sorry that you are faced with such a situation. Please write your account number so that we can check the information and provide you with advice.

AskGamblers
Posted on September 30, 2021

Dear Parimatch Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on September 30, 2021

Hello my account number at Parimatch is 824304925. Also for an update, i received 1500 in my account but 1000 inr of 21st September is still missing, i contacted my bank again and they confirmed that marchent has confirmed of receipt of inr 1000. If you require i can provide screenshot of email from bank also

Posted on October 1, 2021

Hello!
Unfortunately, the transaction of 1000 INR is unsuccessful. The funds will be returned to you in the term of 14 business days (until October 5). If the funds are not refunded, please, send the bank statement from the day of the deposit up until the current date to our support services. Our specialists will then transfer a request to the payment system provider and make their best to help you resolve the issue

AskGamblers
Posted on October 5, 2021

Dear @Krish1305,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino Complaints

  • 23 of 26 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,349 USD avg amount

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