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Deposit of INR 64000 not credited since 10 days


1 year ago
I have made multiple deposit to Parimatch casino account which are not credited for over 10 days now. I have raised multiple complaints and I am following up with Parimatch support for 10 days now. Every time I get same generic response that they are looking into the matter.
Delay of 10 days is not acceptable in deposit time frame

My Parimatch ID is - 692059373

Below are the amount and transaction id for my deposits:

1. UPI transaction ID - 503325771419. Amount - 50000 INR
2. UPI transaction ID - 503853120232. Amount - 14000 INR
Disputed Casino Parimatch Casino
Amount ₹64000

Discussion

User name

Dear @krkaran12,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear AskGamblers Team,

The complaint has been resolved.
Evidence: Success (503325771419).

Please kindly mark this case as Resolved.

We have not had any requests about 503853120232

Best regards,
Parimatch Support Team
User name

Dear all,

This complaint has been reopened as per Parimatch Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name loyalty-level-2
There is no response neither they are solving the issue

Parimatch Casino Complaint Stats

Resolved 233 / 308
Avg. Amount $2,486
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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