Complaint #714 Parimatch Casino

Deposit of 5000 is not credited to account

By nishanthVarma

1 month ago

Message on forum

I have made a deposit of 5000 and the money has not been credited to my account. I tried to get in touch with live agent of parimatch but there was no option to do so and I submitted a ticket which is still in submitted status and not been picked up for review. I am attaching the payment screenshot for reference. Please help me with this issue. My gaming id is 171814372

Disputed Casino Parimatch Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

1 month ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

nishanthVarma

1 month ago

Hi, the timeframe given by you (16/06/2026 11:59 pm) has passed and I didn't receive any reversal for the transaction. I am attaching the bank statement from the date of deposit to today. Please look into this and solve my issue as soon as possible

Parimatch Casino

• Representative

1 month ago

Grteetings,

We understand why you would prefer the funds to be credited directly to your gaming account. However, after reviewing the transaction, we can confirm that although the amount was deducted from your bank account, the deposit was not successfully received by or credited to your betting account.

The 3-business-day timeframe we mentioned refers to the period during which the payment providers attempt to return the funds back to the original source account after a failed transaction. While the transaction may appear as successful or completed on your bank's side because the funds were debited, this does not necessarily mean that the funds were successfully delivered to and received by the betting account.

Since the transaction failed before reaching your gaming account, we are unfortunately unable to credit the amount manually to the betting account. The funds must first be returned through the payment reversal process initiated by the payment providers.

We understand that this situation can be confusing and frustrating, and we sincerely apologize for the inconvenience. We kindly ask for your patience while the reversal process is completed.

Should the funds not be returned within the stated timeframe, please let us know and provide an updated bank statement so that we can investigate the matter further.

nishanthVarma

1 month ago

Hi , thanks for providing me with a update. I want to understand how would the reversal process take place as you dont have my bank account details for the funds to get deposited. As you have mentioned that the funds are deducted from my bank account, I assume that it has reached your payment partners bank account. If that is the case I prefer that the funds be credited in my gaming account instead of waiting for reversal of funds. Thank you

Parimatch Casino Complaint Stats

Resolved 233 / 308

Avg. Amount $2,486

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal amount of 5250 rupees not credited

I have made a withdrawal using upi transfer on parimatch on 21st July 9:03 pm. The amount should have been credited within one hour, but the withdrawal shows as processed but I did not receive any funds in my bank account. I have contacted their support team but issue isn't resolved yet.

Transaction id : 183354283

Account id: 539054449

I'm attaching my bank statement for proof.

Resolved

₹5,250

Deposit amount not credited more than 10 days

Dear ASKGamblers Support Team,

I am writing to raise a complaint regarding a deposit that has not yet been credited to my gaming account.

I successfully completed the payment, and the amount has been debited from my bank/payment account. However, the deposit has still not been reflected in my account balance.

Deposit Details:

- Deposit Amount: [500]

- Date & Time: [11th July 2026 8:30 pm]

- Transaction ID/Reference Number: [966693964021]

- Payment Method: [UPI]

I have already waited for a reasonable amount of time, but the funds have not been credited. I kindly request that you investigate this issue and assist in resolving it as soon as possible.

I have attached the payment proof and transaction details for your reference. Please let me know if you require any additional information.

Thank you for your prompt attention to this matter. I look forward to your response and a quick resolution.

Sincerely,

< personal information removed >

Parimatch account details

ID 380693880

< full name removed >

Resolved

₹500

Deposit deducted but not credited to account

I am requesting your assistance regarding an unresolved deposit issue. I made a deposit to my betting account using UPI, and the amount was successfully deducted from my bank account. However, the funds were never credited to my betting account.

I contacted the operator's customer support immediately. They initially asked me to wait for 3 days. After I waited as instructed, they extended the waiting period by another 4 days without resolving the issue. Despite providing the UTR number and payment proof, I have still not received my money or a proper explanation.

I believe I have waited long enough and the operator has failed to resolve my complaint within a reasonable time. I kindly request that AskGamblers assist in resolving this matter and help ensure that my deposit is either credited to my account or refunded.

I have attached all relevant evidence, including the payment proof, UTR details, and screenshots of my conversations with customer support.

72h left

₹3,260

Withdrawal not received to my bank account

I have been playing in your website since 3 years and today i got a problem i have made 10,000 18 July 2026, 01:30 and my ticket id was #118016671.my parimatch id was 855377991 and here I am submitting the withdrawal photo and my bank statement from 18/07/2026 to 21/07/2026 i am providing all documents. I request to ask gamblers and parimatch team solve my issue as soon as possible. I am providing the bank statement

Resolved

₹10,000

Withdrawal issue pending

Hii sirI didn't receive my withdrawal.

Sir I want to you solve my problem or give me my withdrawal amount.

I don't face any problem in past but now I face this.

My player id is = 899625925

Withdrawal amount is 7000 and 4000.

Sir please solve my problem.

Resolved

₹11,000

Parimatch 50000 INR Withdrawal Pending 9 Months

Player ID: 293938605

Ticket ID: #43039476

Registered Name: < username removed >

Disputed Amount: 50,000 INR

My withdrawal request of 50,000 INR has been stuck as pending with Parimatch for 9 months (Ticket ID #43039476).

I have completed full KYC verification and provided official bank statements showing that these funds were never credited to my bank account. Support agents in live chat acknowledged that the money is stuck in their payment gateway system, but they refuse to manually cancel or reconcile the transaction.

I request Parimatch to resolve this issue by either completing the 50,000 INR bank transfer or crediting the funds back to my gaming account balance immediately.

Resolved

₹50,000

Deposit of 7000 INR Not Credited to My Parimatch Account

I deposited ₹7,000 into my Parimatch account on 20 July 2026 via UPI, but the amount has not been credited despite the payment being successful.

Transaction Details:

Amount: ₹7,000
UPI Reference Number: 310779843226
Payment Status: Successful

I contacted both my VIP Manager and Parimatch Live Chat multiple times, but received only robotic responses. No meaningful update was provided, no ticket was escalated, and I was never given a support ticket ID.

I request AskGamblers to help resolve this issue by ensuring Parimatch either credits the ₹7,000 to my account or issues a full refund. The payment confirmation screenshot is attached as evidence.

Resolved

₹7,000

Deposit amount not credited more than 5 days

Dear ASKGamblers Support Team,

I am writing to raise a complaint regarding a deposit that has not yet been credited to my gaming account.

I successfully completed the payment, and the amount has been debited from my bank/payment account. However, the deposit has still not been reflected in my account balance.

Deposit Details:

- Deposit Amount: [2000]

- Date & Time: [15th July 2026 8:30 am]

- Transaction ID/Reference Number: [972274120968]

- Payment Method: [UPI]

I have already waited for a reasonable amount of time, but the funds have not been credited. I kindly request that you investigate this issue and assist in resolving it as soon as possible.

I have attached the payment proof and transaction details for your reference. Please let me know if you require any additional information.

Thank you for your prompt attention to this matter. I look forward to your response and a quick resolution.

Sincerely,

< personal information removed >

Parimatch account details

ID 380693880

< full name removed >

Resolved

₹2,000

Deposit amount of 499 not credited

I have deposited 499 rs in my parimatch account. But they were not credited to my balance despite the transaction being successful, and me providing proofs and, raising a ticket, and contacting their support team.

Username: < username removed >

Account ID: 539054449

Utr number: 619883264158

Date: 17/07/2026

Time: 10:49 am

Resolved

₹499

Deposit of 1500 has not been credited since more than a month

I deposited 1500 INR on 31st May in PariMatch through the UPI QR method, but they have not added that money to my ID. It's been more than1½ month, but still there is no response from them. I've tried to reach customer care also, but there is no response from them. I'm sharing Bank statements & screenshots here; please check and get it solved asap.

Transaction date & time: 31st may 2026 at 11:33am

Deposit amount: 1500

Payment made through: CRED app

75h left

₹11,500