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Deposit not received customer support not responding


3 weeks ago

I made a deposit on 2 july which should credited my maximum 1 hour but still not credit why should customer wait for 24 hours and more , I urgently need then why so much wait.

Customer support is saying we have technical error and unable to provide any support. I deposited amount 49233 but not received, please help me I am sharing the date and time.

Please help me on priority and urgently.

My betting id : < sent to the casino >

Disputed Casino Parimatch Casino
Amount ₹49233

Discussion

70 hours left for Parimatch Casino to respond.
User name loyalty-level-1
The number displayed is the account of the account number of ther person or party who received the payment on behalf of casino. Account is already mentioned in the screenshot but I am mentioning again. A/c no. 051902000001968

And for god's sake stop asking stupid questions now
User name
Greetings rituja­­in­h­e­ma­­ntj­­ai­n­1979,

After reviewing the details provided in the statement, we can confirm that the screenshot shows the IMPS transaction; however, some transaction information is hidden (displayed as XXXX). The hidden details are required for us to accurately trace and verify the transaction.

Kindly contact your bank or payment provider and request "the complete transaction details for this IMPS transfer", including the full transaction reference/details without any hidden information.

Once you receive the complete transaction details from your bank, please share them with us so we can proceed with the review of your case.

Thank you for your continuous cooperation.
User name loyalty-level-1
The payment was made using Bank Transfer method (IMPS) and doesn't include a upi id
User name
Greetings rituja­inh­ema­ntj­ain­1979,

Thank you very much for the effort you have taken to locate the transaction details (time of the deposit). We truly appreciate your cooperation.

To help us move forward with the investigation, we kindly ask you to find and send us the full UPI ID used for the transaction. It does not need to be visible in the screenshot—you may simply write down the complete UPI ID and send it to us.

Providing the full UPI ID will help us speed up the review process and assist in resolving your transaction issue as quickly as possible.

Thank you for your continued cooperation.

Parimatch Casino Complaint Stats

Resolved 233 / 308
Avg. Amount $2,486
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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