Deposit not received customer support not responding

Unreasonable KYC Verification Delay

Player ID: < sent to the casino >

I am a loyal Parimatch customer and have trusted this platform for many years. I am extremely disappointed with the way my account verification has been handled.

I submitted all the required documents for the additional KYC verification and have fully cooperated with every request. However, it has now been 15 days, and my verification is still pending without any meaningful update or a definite timeframe.

An amount of approximately ₹6,00,000 (6 lakhs) is currently inaccessible because my account remains under verification. I have contacted customer support numerous times, but I continue to receive the same generic responses instead of a proper resolution.

This prolonged delay has caused me significant financial stress and has seriously affected my trust in Parimatch. I respectfully request that my verification be completed immediately or that I receive a clear explanation for the delay. If any additional documents are required, I am ready to provide them without delay.

I sincerely request that this matter be investigated and resolved as soon as possible so that I can regain access to my funds.

Thank you.

I tried deposit to my playing account on parimatch platform on 29-may-2026 around 6:10pm. Money was not reflected into playing but transaction was successful from our end. We tried reaching out to support team multiple times no proper response was received, they kept on saying that money will be reflected back to our bank account but not yet received. I have attached all the required documents please do the needful hoping for the best

Userid - < sent to the casino >

Username - < sent to the casino >

I am having funds of 6600 in my parimatch account and suddenly I am unable to signin to the site as getting access temporarily restricted whenever I tried to login. acc id is < sent to the casino > kindly help me on this as I unable to login to the website and also I am having balance in it. I am asking askgamblets help on this to sort it out as there is no option to contact parimatch directly without signing in.

Missing Withdrawal Dispute – Account ID: 222037837

Dear Parimatch Support Team,

I am writing to formally dispute a missing withdrawal that has failed to be credited to my bank account, despite your platform marking it as "successfully processed."

While your standard timeframe for withdrawals is 1 business day, it has now been 7 business days, and the funds have still not reached my account. I have thoroughly checked my updated bank statement, and there is no trace of this transaction.

As noted in my previous chat, your support representative, Donatha, explicitly admitted that the formal payment receipt was unavailable from your finance department at that time. My bank cannot track or locate any incoming funds without proper verification.

If your team maintains that this withdrawal has been successfully processed, do not simply send me a text UTR number. I strictly require you to share the official, downloadable payment receipt that clearly shows:

1. The UTR (Unique Transaction Reference) number

2. The exact date and time the transfer was finalized by your bank

3. The destination bank account details used for the transfer

4. Clear proof of a successful, settled transaction to my specific account

Please do not close this ticket with a generic automated response. If your finance department still cannot produce this official receipt, it is highly likely the transaction failed on your payment gateway's end. I request your team to investigate this issue immediately, trace the funds, and either provide the complete receipt or reverse the money back into my Parimatch wallet without further delay.

Multiple Deposits Not Reflecting - Ticket ID: #112153829 & Ticket ID: #108314286 - User ID: 809560818

I am writing to express my extreme disappointment regarding multiple failed deposits on your platform. Despite the funds being successfully debited from my bank account, they have not been credited to my user wallet. I have open support tickets for both transactions, and I demand an immediate resolution.

Please find the details of both pending transactions below:

1. Current Pending Transaction Details (As per Ticket #112153829):

Deposited Amount: ₹10,159.99 INR

Transaction Date & Time: June 26, 2026, at 08:07 PM IST

Bank Transaction Reference (UTR): 931839651399

Payment Method: UPI - Scan To Pay (via PhonePe)

Beneficiary Account Name: ABUL HUSSAIN (UPI ID: boim-502535932315@boi)

2. Previous Pending Transaction Details (As per Ticket #108314286):

Deposited Amount: ₹50,000.00 INR

Transaction Date & Time: June 13, 2026, at 12:54 AM IST

Bank Transaction Reference (UTR): 011794293379

Beneficiary Account Name: SHOKIN ALI (UPI ID: gpay-1220172503431@okbizaxis)

Issue Summary:

For the current ticket (#112153829), the transaction shows "In processing" on your website. Furthermore, my previous transaction of ₹50,000 under Ticket ID: #108314286 has been unjustly marked as "In progress" for over a week by operator Luna without any concrete credit or resolution.

This brings the total amount captured by your payment network to ₹60,159.99 INR. Both 12-digit UTR numbers (931839651399 and 011794293379) legally validate that the funds have cleared from my bank and reached your system gateways.

I request your finance and compliance teams to coordinate internally, clear both holds manually, and credit the total amount to my Parimatch User ID: 809560818, or initiate a full reversal back to my source bank account immediately.

I have attached screenshots of both successful bank debits and active tickets for your verification.

Regards,

<full name removed>

Mobile: <removed>