Complaint #645 Parimatch Casino

Deposit not credited to account

By toothless.alpha007

6 months ago

Dear Support Team,

On 15 February 2026, ₹99,999 was successfully debited from my bank account via UPI (UTR: 102719874479). However, the amount has not been credited to my Parimatch account.

I raised an issue with my bank (reference number: 94728090). They clearly told me the transaction is successfully processed from their end, attaching a screenshot for reference.

I previously raised Ticket ID #76679171 and have not received any response. also did 3 follow-up emails, but no action. It has now been around 2 months.

User ID: 543293067

Please check and kindly provide a resolution.

Thank you

< first name removed >

Disputed Casino Parimatch Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

6 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Parimatch Casino

• Representative

6 months ago

Greetings,

Based on the information provided, we understand that the transaction was successfully processed from your bank’s side; however, as also confirmed by our payment provider, the funds have not been received on our platform.

From the bank’s response, it appears that the amount has been transferred to a beneficiary account, and your bank has already initiated a reversal request with the beneficiary bank to recover the funds. As mentioned, this process depends on the beneficiary bank, and the timeline cannot be guaranteed.

Since the funds have not been received by us, we regret to inform you that we are unable to credit or refund this amount from our end. At this stage, we kindly advise you to continue following up with your bank, as the recovery process is being handled within the banking system.

toothless.alpha007

6 months ago

Hi,

I have already checked with my hdfc bank support, and they have confirmed that the transaction was successful.

I have attached:

- HDFC Bank support confirmation (ticket response)
- Bank account statement clearly showing the debit on 15 Feb

The issue is not on the bank’s side. Please check and credit the amount to my account at the earliest.

Parimatch Casino

• Representative

6 months ago

Greetings,

Regarding your deposit of 99,999 INR, as per confirmation from our payment provider, the funds have not been received on our end.

In this case, we kindly advise you to contact your bank or payment provider for further assistance in tracing the whereabouts of the transaction. They will be able to provide you with more detailed information regarding the status of the funds.

Parimatch Casino Complaint Stats

Resolved 286 / 370

Avg. Amount $2,342

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 179 out of 227 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Urgent Withdrawal Not Credited to Bank Account Ticket 39725458

I am writing to raise a serious concern regarding my ₹4,100 withdrawal, which was marked as successful on your platform but has still not been credited to my bank account.

Account Details:

User ID (UID): 550091379

Ticket ID: #39725458

Withdrawal Amount: ₹4,100

Transaction ID: 160178023

Ticket Status: Resolved

Despite providing the requested transaction details and bank statement, I have not received my withdrawal.

My complaint was marked as resolved 7 months ago, but the actual issue remains unresolved.

Unresolved

₹4,100

Deposit not received please check and verify

Dear Parimatch Support Team,

I am writing to report an issue regarding my deposit of ₹9,500. The payment was successfully completed through PhonePe, but the amount has not yet been credited to my Parimatch account.

Please find my transaction details below:

Parimatch ID: 449389704

- Deposit Amount: ₹9,500

- Payment Date: 24 October 2026

- Payment Time: 09:06 AM

- Payment Method: PhonePe (UPI)

- Transaction ID: T2610240906505829334089

- UTR Number: 105128013859

- Beneficiary Name: Rajmal Meena

Although the transaction status shows as successful in PhonePe, the deposit is still missing from my Parimatch account.

I have attached the payment screenshot as proof of the successful transaction.

I kindly request you to investigate this issue and credit the pending ₹9,500 to my Parimatch account as soon as possible.

Please look into this matter and provide me with an update at the earliest.

Thank you for your assistance and support.

Best regards,

Parimatch ID: 449389704

84h left

₹9,500

Withdrawal is blocked

My withdrawal was declined on October 17th, after which I was asked for further verification when I mailed them.

I have already provided them with the required details.

Now they are not replying to my mails from more than a week.

This is very unfair and predatory.

I have already provided the Aadhaar card and wallet statements; please look into this

85h left

$169

Still have not received my withdrawal money

I requested a withdrawal of 19,700 INR from my Parimatch account (ID: 153836383) on 7 September 2026 via Bank Transfer. Although the status inside the casino portal is marked as "Successful", the funds have not been credited to my bank account to this day, nearly 1 month later.

I have contacted Parimatch customer support multiple times through live chat, but have received no concrete solution.

They created support ticket 151308821, yet the status shows as successful in the system, while the money has still not arrived in my account.

I am providing my updated bank statement showing no incoming transfer for this amount (PDF Password: 9224000100034937). If withdrawals are not delivered on time, how can players trust the platform to play?

I request that the Parimatch team urgently investigate this matter and credit the money to my bank account immediately.

14h left

₹19,700

Withdrawl of 3000 IND not recieved

My name is ANKIT and currently I am facing issues in parimatch in withdrawals I have not faced issue in past but currently I am facing this problem i have not received my withdrawal amount in my bank account after withdrawal shown successfull in Parimatch i contact PARIMATCH customer service but they did not solved my problem yet they just create ticket on my issue I still not received my funds.

My game id related to withdrawal is. 523947990

And I am facing issue in one withdrawals 3,000. please solve my issue I want my amount.

I am attaching my pdf bank statement directly from my bank and other proofs..

Realetd ticket id 151809379

84h left

₹3,000

2 deposit and 1 withdrawal not received

Sir I made a withdrawal from my Parimatch account on 27 may 2026 but I did not received this withdrawal in my bank account so I contacted customer service and on 9 june 2026 customer service created a ticket on my issue but my issue not solved yet . I don't received my 18000 withdrawl amount yet in my bank account I provided bank statements multiple times .

And I made one deposit or 20000 on 8 june 2027 but I still didi not received this deposit in my PARIMATCH account I want to receive this deposit in my account.

And on 26 oct 2026 i made one more deposit of 5000 inr but still I did not received the deposit.

Ticket id realeated to withdrawl 107236379

20k deposit 114179389

5000 deposit ticket not created yet.

Parimatch id 921301332

I am attaching some proofs

12h left

₹43,000

Deposit is not credited by parimatch

Dear AskGamblers Complaints Team sir/mam,

I am a player of parimatch casino from past more than 1 year

My registered Player ID is 523947990.

On 25 october 2026, I made a deposit of rs 100 inr from my bank account (Account Number: 8054551592). On the platform's transaction history, this transaction is marked as "Failed".

the reund has still not been credited to my bank account. I have been waiting for many days without receiving my money.

I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative haven't heard my voice and stated that in this case please provide us their upi id without xxx . But as per RBI guidelines neither my bank nor 3rd party bank Paytm disclose the upi id by stated that due to RBI policy we can provide you receiver upi id for security reasons. Hence I provide them my bank statement but they deliberately close the chat section.

To support my claim, I have attached the proof in complaint registered with it .

My official bank account statement covering the period from 25 october 2026 up to today, showing that 1000 inr goes to parimatch payment partner kanhiya has occurred.

I have already waited for several days. I strictly request that my pending deposit of rs 1000 INR be credited to my gaming account immediately.

I kindly request the AskGamblers team to intervene and help me get my funds released directly to my gaming account.

Thank you for your assistance.

Player ID: 523947990

Resolved

₹1,000

Withdrawal not received for over a month

User ID: 401915938

Dear ask gamblers Team,

I would like to file a complaint against Parimatch regarding two withdrawals that have not been credited to my bank account.

Withdrawal Details:

1. ₹9,000 – 3 October 2026
2. ₹5,000 – 3 October 2026

Both withdrawals are showing as Successful in my Parimatch transaction history. However, I have not received either amount in my bank account.

It has now been more than a month, and the issue remains unresolved.

I have contacted Parimatch customer support multiple times and provided my bank statement for verification.

The cases were escalated to their relevant departments:

- ₹9,000 – Ticket #151485448
- ₹5,000 – Ticket #151492083

Bank Statement PDF Password: 9873000100073264

Despite these escalations, I have not received my money or a satisfactory resolution.

I request ask gamblers to investigate this matter and help me recover my missing withdrawals.

I can provide screenshots of my transaction history, support conversations, and bank statements as evidence.

Thank you for your assistance.

Resolved

₹14,000

Pending payment since 1 oct

My name is hrithik and currently I am facing issues in parimatch in withdrawals I have not faced issue in past but currently I am facing this problem inhave not received my withdrawal amount in my bank account after withdrawal shown successfull in Parimatch i contact PARIMATCH customer service but they did not solved my problem yet they just create ticket on my issue I still not received my funds

My game id related to withdrawal is. 745193457

And I am facing issue in three withdrawals 95600,10000,5000 please solve my issue I want my amount.

I am attaching my pdf bank statement directly from my bank and other proofs.

Pdf is password attached and password is 6410001500015920

Realetd ticket ids 150398845, 150403201, 150410612

Resolved

₹24,560

Withdrawal and deposit issue

I have not received my withdrawal amount of 5000 INR since 25 September sir please give me my withdrawal amount

My player ID is = 339539084

Ticket IDs are = 35037784, 150189019, and 106325759

I am attaching all the proofs here for a better solution and understanding regarding this matter

I am sharing my bank statement from the date of withdrawal to Today for a better solution.

Please give me my balance

Pdf PASS is = RAJUYADAV29082006

85h left

₹7,500