Complaint #739 Parimatch Casino

Deposit not credited multiple times

By SOMNATH R.

1 month ago

Multiple Deposits Not Reflecting - Ticket ID: #112153829 & Ticket ID: #108314286 - User ID: 809560818

I am writing to express my extreme disappointment regarding multiple failed deposits on your platform. Despite the funds being successfully debited from my bank account, they have not been credited to my user wallet. I have open support tickets for both transactions, and I demand an immediate resolution.

Please find the details of both pending transactions below:

1. Current Pending Transaction Details (As per Ticket #112153829):

Deposited Amount: ₹10,159.99 INR

Transaction Date & Time: June 26, 2026, at 08:07 PM IST

Bank Transaction Reference (UTR): 931839651399

Payment Method: UPI - Scan To Pay (via PhonePe)

Beneficiary Account Name: ABUL HUSSAIN (UPI ID: boim-502535932315@boi)

2. Previous Pending Transaction Details (As per Ticket #108314286):

Deposited Amount: ₹50,000.00 INR

Transaction Date & Time: June 13, 2026, at 12:54 AM IST

Bank Transaction Reference (UTR): 011794293379

Beneficiary Account Name: SHOKIN ALI (UPI ID: gpay-1220172503431@okbizaxis)

Issue Summary:

For the current ticket (#112153829), the transaction shows "In processing" on your website. Furthermore, my previous transaction of ₹50,000 under Ticket ID: #108314286 has been unjustly marked as "In progress" for over a week by operator Luna without any concrete credit or resolution.

This brings the total amount captured by your payment network to ₹60,159.99 INR. Both 12-digit UTR numbers (931839651399 and 011794293379) legally validate that the funds have cleared from my bank and reached your system gateways.

I request your finance and compliance teams to coordinate internally, clear both holds manually, and credit the total amount to my Parimatch User ID: 809560818, or initiate a full reversal back to my source bank account immediately.

I have attached screenshots of both successful bank debits and active tickets for your verification.

Regards,

Mobile: <removed>

Disputed Casino Parimatch Casino

Reason Verification issues

Amount ₹72660

Discussion

51 hours left for Parimatch Casino to respond.

somnathrajwar110

• India

1 day ago

TO THE ASKGAMBLERS COMPLAINTS TEAM & PARIMATCH REPRESENTATIVE:
I have attached the FINAL official evidence you demanded.
Attached are the formal requisitions issued by the Purulia Cyber Crime Police Station (dated 07/08/2026) directly to the Nodal Officers of the banks involved. These notices explicitly order the immediate removal of any lien or debit freeze related to my NCRP Complaint (33206260051836).
To Parimatch: This is the highest level of official legal documentation possible in India. There is no "bank letter" more official than a direct order from the Cyber Crime Police to the Bank's Nodal Officer.
I have now fulfilled every single one of your demands. You can no longer claim that you need "verification" or "bank letters." My ₹50,000 (UTR: 011794293379) was successfully delivered to your merchant account on 13/06/2026, and all legal holds are now officially lifted by the authorities.
Stop stalling. Please credit my ₹50,000 to my betting ID immediately.
Somnath Rajwar
Ticket ID: 108314286

somnathrajwar110

• India

3 days ago

Dear Parimatch Representative & AskGamblers Team,

You are repeatedly asking for a bank letter from my side, but the bank account where the money is stuck is NOT mine—it is your merchant bank account!

My UTR (011794293379) successfully reached your primary Axis Bank merchant account (918020110872063). Instead of asking me for impossible paper letters, why don't your billing and payment teams check your own merchant bank statements and track the funds?

Just making verbal claims without any documentary proof from your end is completely unacceptable. If you claim there is an issue, show me official proof from your merchant bank proving that UTR 011794293379 is blocked on your end! Otherwise, stop making excuses and credit my ₹50,000 immediately.

Ticket ID: 108314286

UTR: 011794293379

Account statement password: 22726040905

Screenshot_2026-07-31-20-19-16-20_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

Screenshot_2026-07-31-20-19-10-53_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

AskGamblers

• Support Team

3 days ago

Dear @somnathrajwar110,

The AskGamblers Complaint Team is kindly asking you to assist the Parimatch Casino team further and send the required document, official evidence that the bank has released the withheld funds, which will enable their Billing Team to proceed with the review. You may attach it to the complaint thread directly, as private attachment.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

AskGamblers

• Support Team

4 days ago

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 241 / 316

Avg. Amount $2,427

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Complaint Status

51h left

₹72,660

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Deposit Amount Debited but Not Credited to My Parimatch Account

I am raising this complaint regarding two UPI deposit transactions that were successfully debited from my bank account but have not been credited to my Parimatch account.

Details:

Parimatch User ID: 894890145
Registered Phone: XXXXXXX7128
Date of Transactions: July 29, 2026
Payment Method: UPI

Transaction Details:

Transaction 1: ₹9,999 at 11:03 PM (Transaction ID ending 6976)
Transaction 2: ₹12,000 at 11:31 PM (Transaction ID ending 6717)

Total Amount Debited: ₹21,999

The total amount of ₹21,999 has been debited from my bank account, but the funds have not been credited to my Parimatch wallet.

I have already contacted Parimatch through their live chat support. Unfortunately, I was only able to interact with an AI chatbot and could not get my issue escalated to a human support representative. As a result, my complaint remains unresolved.

I request that the payments team urgently investigate these failed deposit transactions and either:

Credit the full amount of ₹21,999 to my Parimatch account, or
Refund the amount to my original payment method if the deposits were unsuccessful.

I have already provided the complete transaction IDs, bank statement, and other supporting documents for verification.

However, Their support team is intentionally delaying the things

I request a prompt resolution, as this issue involves a significant amount of money and has caused considerable inconvenience.

Thank you.

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I am filing this complaint against Parimatch regarding a failed withdrawal of ₹4,000 initiated on July 24, 2026.

The funds were deducted from my gaming balance, but they never arrived in my personal bank account. I have already provided official bank statements covering the entire period (July 24 to date) clearly proving non-receipt of funds.

Key details of the dispute:
1. Transaction Date: July 24, 2026
2. Amount: ₹4,000 INR
3. Support Ticket: #119685193
4. Status: No valid 12-digit UTR/RRN number has been provided, nor has a manual wallet rollback been executed.

Despite holding VIP account status—which promises expedited account management—I have been subjected to repetitive, automated script responses for over 12 days. On August 4, a VIP support representative (Abhay) confirmed that the issue was escalated to the Expert/Finance Team for a manual balance rollback. However, more than 48 hours have passed since that escalation with zero updates or balance adjustments.

I request AskGamblers' intervention to hold Parimatch accountable and ensure that either a valid UTR number is provided or the ₹4,000 is manually credited back to my Parimatch wallet immediately.

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Ticket ids are 121634980 and 120966463

Withdrawal amount is 15000

I contacted customer service multiple times and they give me same technical repeated bot answer that we are working on your request but my issue not solved yet.

I am uploading some proof for confirmation and clarity. I already send bank statement to concerned department for solution.

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On 22 July 2026, I made a ₹500 deposit to my Parimatch account using Paytm UPI. The amount was successfully deducted from my bank account, and the transaction was completed from my bank's side.
However, the amount was never credited to my Parimatch account. Instead, the deposit was marked as Failed/Declined.
Transaction Details:
Amount: ₹500
Deposit Date: 22 July 2026
Payment Method: Paytm UPI
UPI Reference Number (UTR): 310908003350
Deposit Status: Failed/Declined on Parimatch
Immediately after the failed transaction, I contacted Parimatch Live Chat and Email Support. They initially informed me that the refund would be processed within 3 working days.
Later, I received another email stating that my refund would be credited by 27 July 2026.
Trusting their response, I waited patiently.
Unfortunately, even after 27 July, no refund was credited to my bank account.
Parimatch then asked me to provide additional verification documents.
I fully cooperated and submitted everything requested, including:
Official Bank Statement (PDF)
Payment Screenshot
Paytm UPI Transaction Screenshot
UPI Reference Number
Complete Bank Transaction History
Every additional document requested by their support team
Despite providing every required document, Parimatch has still not refunded my money.
Instead, I continue receiving the same generic email stating that:
The issue is under investigation.
The Billing Department is working on it.
They are waiting for the payment provider.
They cannot provide any timeline.
This same response has been repeated multiple times without any actual progress.
As of 5 August 2026, it has been around two weeks since my failed deposit, yet:
No refund has been credited.
No Refund UTR/ARN has been provided.
No exact refund date has been given.
No proper explanation has been provided.
I believe I have fully cooperated with Parimatch and have provided every piece of evidence they requested.
Keeping a customer's money for such a long period without providing a refund or a clear resolution is unfair and unacceptable.
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I request Parimatch to:
Refund my ₹500 immediately to my original payment source.
If the refund has already been initiated, provide the official Refund UTR/ARN/Reference Number.
Stop sending generic automated replies and provide a proper resolution.
Evidence Attached:
₹500 Paytm UPI Payment Screenshot
Official Bank Statement (PDF)
Bank Transaction History
Parimatch Failed Deposit Screenshot
All Email Conversations
Live Chat Screenshots
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