Complaint #606 Parimatch Casino

Deposit not credited for 5 days and Ticket closed without resolution

By cricmania

3 months ago

Hello everyone,

I want to report a serious issue with Parimatch India regarding a deposit that has not been credited to my account even after 5 days.

On 12 March 2026 at 3:33 PM (IST), I made a deposit of 4999.99 INR via UPI QR, but the amount was not credited to my gaming account.

Transaction details:

Player ID: 895658372

Ticket ID: #82502626

UTR / Transaction ID: 232592686387

Amount: 4999.99 INR

Payment Method: UPI QR

Date: 12 March 2026

I contacted support the same day and created a billing ticket, but the issue was not resolved.

Yesterday (15 March 2026), Parimatch support marked my ticket as resolved, even though the funds were not credited and no proper explanation was given.

Today is 16 March 2026, and the money is still missing.

This is not the first time this is happening.

Deposit delays are happening very frequently with Parimatch India, and in previous cases my funds were credited only after I posted complaints on AskGamblers and their team contacted the casino. This should not be required every time just to receive my own deposit.

I request AskGamblers team to please look into this matter and help me get my deposit credited or refunded as soon as possible.

Repeated delays and closing tickets without resolution is very frustrating and not acceptable from such a big betting site.

Disputed Casino Parimatch Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

3 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Parimatch Casino

• Representative

3 months ago

Greetings,

Thank you for your patience.

After reviewing your case with our payment team, we would like to inform you that the deposit was not made in favor of our platform. The UPI ID to which the funds were transferred does not belong to us.

As a result, we are unable to locate or credit this transaction on our end.

We kindly advise you to contact your bank or payment provider with the transaction details to trace the funds and request further assistance.

cricmania

• 2 reviews

3 months ago

Parimatch,

Your latest reply still does not make sense. Your payment provider is clearly not being honest here. The amount was ₹5000, and I scanned the QR code directly from your website payment page. In the payment screenshot that I already shared, the receiver / merchant name is visible, so how can you say the transaction was not made in favor of your platform? The payment was done to the QR code provided by your own gateway.

This is exactly what keeps happening — first the payment goes through, then you say provider issue, then you say transaction not found, and finally you tell the customer to contact the bank after weeks. This looks like a very convenient way to deny transactions and blame the user while the money is already deducted.

I have already contacted my UPI provider (PhonePe), and they clearly confirmed that the payment was successfully sent from their side. Once a UPI payment is completed, the bank does not simply reverse it after 10–15 days. Do you really think I am a fool that I will believe the bank will refund the money automatically after this much time?

I scanned the QR code from your website, the money left my account, and I have already provided UTR number, screenshot, statement, date, and time. If your payment provider failed to credit it to your system, that is your provider’s problem, not mine.

I want a final resolution now:

• Credit ₹5000 to my account
OR
• Refund ₹5000 to my original payment source

If you are not going to do either, then say it clearly here so AskGamblers team and I can proceed accordingly based on the proof already submitted.

Parimatch Casino

• Representative

3 months ago

Greetings,

After conducting a thorough review with our payment provider, we must clarify that the transaction in question was not successfully completed in favor of our platform. As a result, the funds were not received on our end, and therefore we are unable to credit this deposit to your gaming account.

Regarding the previous communication about a potential refund, this was based on an initial assumption while the transaction was still under review. However, the final confirmation from the payment provider indicates that the payment did not reach our system, which means any such transaction would not be processed or held by us.

Since the transaction was not received by us, we kindly advise you to contact your bank or UPI provider with the UTR number to trace the funds and request a refund from their side.

Parimatch Casino Complaint Stats

Resolved 211 / 286

Avg. Amount $2,670

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Deposit not credited customer support created ticket but no update

Betting id 125801144
Ticket id #114068091

I am VIP customer,i made a deposit of 20000 INR on 3/7/2026 but until now i haven't recieved my deposit in my account and ticket raised there is no update

They keep 3 to 6 months to resolve one simple deposit ticket,but i experienced when i raise ticket on ask gamblers they will resolve within one week

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Dear AskGamblers Team,

I am writing to request your assistance regarding a missing deposit on my Parimatch account.

On 05 July 2026 at approximately 11:19 PM IST, I made a ₹15,000 deposit to my Parimatch account using PhonePe UPI.

The payment was successfully debited from my bank account, but the amount has not been credited to my Parimatch balance.

I have already contacted Parimatch customer support and provided all the required payment proof, including the PhonePe receipt, UTR number, and bank transaction details. However, I have not received any proper resolution. I am only receiving generic responses, while my money is still missing.

I kindly request AskGamblers to intervene and help resolve this issue by asking Parimatch to either:

Credit the ₹15,000 deposit to my Parimatch account immediately, or

Refund the full amount back to my original bank account.

I am attaching the following documents as evidence:

PhonePe payment receipt

UTR details

Bank transaction proof

Screenshots of my communication with Parimatch support (if available)

Thank you for your assistance. I hope this matter can be resolved as soon as possible.

Kind regards,

Parimatch Player < sent to the casino >

Registered Email: < sent to the casino >

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I request Askgamblers team to intervene in this matter and help me getting my account verified and enable withdrawal access.My balance currently is 99599 INR.
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Withdrawal is not credited to my bank account since June 19th

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It’s been 12 days, and I still haven’t gotten any response from the match team and support.

I have emailed all the details. They’re not responding to my concern.

I would like AskGamblers to help me with this concern.

ID: 362618260

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Withdrawal Transaction date 19/6/2026

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Dear Casino

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Please help me on priority and urgently.

My betting id : < sent to the casino >

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Hello,
Account id 155639593

I am submitting this complaint regarding a failed deposit of INR 3,000.
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The amount was successfully debited from my bank account through SuperMoney UPI, but the deposit is marked as "Failed" in my Parimatch account.

I contacted the operator and a support ticket was created. They informed me that the funds would be credited within 3 business days. However, that timeframe has now passed, and I have still not received the deposit or a refund.

I have the UTR, bank transaction proof, and the failed deposit details, and I am ready to provide them if required.

I kindly request your assistance in resolving this issue.

Thank you.

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Account blocked without giving withdrawal

I deposited ₹25,000 into my Parimatch account on 30 June 2026. After playing a few games, my balance increased to ₹45,000. When I attempted to withdraw my winnings, my account was suddenly blocked without any prior notice or explanation.

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I request that you investigate this matter, unblock my account, and process my withdrawal as soon as possible. I have attached all relevant payment screenshots and proof for your verification.

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This prolonged delay has caused me significant financial stress and has seriously affected my trust in Parimatch. I respectfully request that my verification be completed immediately or that I receive a clear explanation for the delay. If any additional documents are required, I am ready to provide them without delay.

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