Complaint #606 Parimatch Casino

Deposit not credited for 5 days and Ticket closed without resolution

By cricmania

6 months ago

Hello everyone,

I want to report a serious issue with Parimatch India regarding a deposit that has not been credited to my account even after 5 days.

On 12 March 2026 at 3:33 PM (IST), I made a deposit of 4999.99 INR via UPI QR, but the amount was not credited to my gaming account.

Transaction details:

Player ID: 895658372

Ticket ID: #82502626

UTR / Transaction ID: 232592686387

Amount: 4999.99 INR

Payment Method: UPI QR

Date: 12 March 2026

I contacted support the same day and created a billing ticket, but the issue was not resolved.

Yesterday (15 March 2026), Parimatch support marked my ticket as resolved, even though the funds were not credited and no proper explanation was given.

Today is 16 March 2026, and the money is still missing.

This is not the first time this is happening.

Deposit delays are happening very frequently with Parimatch India, and in previous cases my funds were credited only after I posted complaints on AskGamblers and their team contacted the casino. This should not be required every time just to receive my own deposit.

I request AskGamblers team to please look into this matter and help me get my deposit credited or refunded as soon as possible.

Repeated delays and closing tickets without resolution is very frustrating and not acceptable from such a big betting site.

Disputed Casino Parimatch Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

6 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Parimatch Casino

• Representative

6 months ago

Greetings,

Thank you for your patience.

After reviewing your case with our payment team, we would like to inform you that the deposit was not made in favor of our platform. The UPI ID to which the funds were transferred does not belong to us.

As a result, we are unable to locate or credit this transaction on our end.

We kindly advise you to contact your bank or payment provider with the transaction details to trace the funds and request further assistance.

cricmania

• 2 reviews

6 months ago

Parimatch,

Your latest reply still does not make sense. Your payment provider is clearly not being honest here. The amount was ₹5000, and I scanned the QR code directly from your website payment page. In the payment screenshot that I already shared, the receiver / merchant name is visible, so how can you say the transaction was not made in favor of your platform? The payment was done to the QR code provided by your own gateway.

This is exactly what keeps happening — first the payment goes through, then you say provider issue, then you say transaction not found, and finally you tell the customer to contact the bank after weeks. This looks like a very convenient way to deny transactions and blame the user while the money is already deducted.

I have already contacted my UPI provider (PhonePe), and they clearly confirmed that the payment was successfully sent from their side. Once a UPI payment is completed, the bank does not simply reverse it after 10–15 days. Do you really think I am a fool that I will believe the bank will refund the money automatically after this much time?

I scanned the QR code from your website, the money left my account, and I have already provided UTR number, screenshot, statement, date, and time. If your payment provider failed to credit it to your system, that is your provider’s problem, not mine.

I want a final resolution now:

• Credit ₹5000 to my account
OR
• Refund ₹5000 to my original payment source

If you are not going to do either, then say it clearly here so AskGamblers team and I can proceed accordingly based on the proof already submitted.

Parimatch Casino

• Representative

6 months ago

Greetings,

After conducting a thorough review with our payment provider, we must clarify that the transaction in question was not successfully completed in favor of our platform. As a result, the funds were not received on our end, and therefore we are unable to credit this deposit to your gaming account.

Regarding the previous communication about a potential refund, this was based on an initial assumption while the transaction was still under review. However, the final confirmation from the payment provider indicates that the payment did not reach our system, which means any such transaction would not be processed or held by us.

Since the transaction was not received by us, we kindly advise you to contact your bank or UPI provider with the UTR number to trace the funds and request a refund from their side.

Parimatch Casino Complaint Stats

Resolved 261 / 340

Avg. Amount $2,446

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 162 out of 206 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Parimatch Missing 45000 INR Withdrawals marked Successful but funds never credited to bank account

Dear AskGamblers Team,

I am writing to file a strong, official complaint against Parimatch regarding two transactions totaling 45,000 INR. These funds are marked as "Successful" in my casino profile history but have absolutely never arrived in my bank account.

Account Details:

Account Name: < full name removed >

Player ID: 849137502

Details of the Transactions:

Withdrawal 1: 26,000 INR (Processed on 25 August 2026, 02:18)

Withdrawal 2: 19,000 INR (Processed on 25 August 2026, 02:44)

Total Missing Money: 45,000 INR

Parimatch Raised Ticket IDs:

#137584996 and #137606574

I have been waiting for over a month now. My primary question to Parimatch is: Why does your system display a "Successful" status when the funds have not been credited to my bank account?

I have attached my official Punjab National Bank account statement as undeniable proof covering the entire period from the date of withdrawal until today (Password: < removed >). It clearly shows that no such amounts have entered my account. I have also attached screenshots of the Parimatch support tickets (#137584996 & #137606574) to demonstrate that I have already tried resolving this through their official support channel without success.

I refuse to wait any longer for generic automated replies. The evidence is clear. I demand that Parimatch immediately investigate why these transactions are falsely marked as successful and process a full refund of my 45,000 INR directly to my bank account.

Thank you for your urgent assistance.

92h left

₹45,000

Settling my bets in Parimatch

Hello Askgamblers! I placed bets in parimatch in April 2026 and now Parimatch still doesn’t want to settle my bets. I don’t know what is going on; please help me. They tell me that I have to wait for 3 years, which is not fair. I have been losing with them; they have eaten my money, and now it is my turn, but it seems like they don’t want to pay me.

93h left

Withdrawal of approximately 45 lakh still blocked after verification completed

I am submitting this complaint regarding my Parimatch account, where approximately **₹45,00,000 (₹45 lakh) remains blocked and I am still unable to withdraw my funds**.

I have been a VIP customer and long-time player on the platform. I have used Parimatch for several years and have made a significant number of transactions through the platform.

### Verification and documents

Parimatch placed my account/withdrawal under verification and requested various documents and transaction information. I fully cooperated with their requirements and repeatedly provided the requested documentation.

I submitted, among other things:

* Bank statements and transaction information
* Netwallet transaction records
* Netwallet transaction screen recordings
* Deposit/payment information
* Identity/verification documents
* A high-resolution selfie taken specifically as requested by Parimatch

I have also contacted Parimatch support repeatedly regarding this matter, with **more than 100 emails** sent in an attempt to resolve the issue.

### Current situation

The important point is that **the documentation/verification process has now been completed, but my withdrawal is still blocked.

Even after completing the verification requirements, I am unable to withdraw my available funds. I have not received a satisfactory explanation as to why the withdrawal restriction remains in place or when it will be removed.

I have repeatedly asked Parimatch to clarify:

1. Why is my withdrawal still blocked after verification has been completed?
2. Is there any remaining requirement from my side?
3. When will my withdrawal access be restored?
4. When will I be able to withdraw my available funds?

I have completed the requirements requested from my side and am now waiting for Parimatch to take the necessary action.

### Financial impact

This is a very significant amount for me. I have approximately **₹45 lakh currently inaccessible**, while my family is also facing financial pressure, including significant loan/EMI obligations and other important expenses.

I have also suffered approximately **₹25 lakh in losses while using the platform. I mention this only to provide the complete financial context of my long-term relationship with Parimatch.

Despite being a long-term VIP customer and fully cooperating with the verification process, I am still unable to access my funds.

### What I am requesting

I am requesting AskGamblers to assist in obtaining a clear response from Parimatch and helping resolve this matter.

Specifically, I request that Parimatch:

* Confirm in writing that my verification is completed.
* Explain why my withdrawal remains blocked.
* Confirm whether anything further is required from me.
* Remove the withdrawal restriction if there is no remaining verification requirement.
* Allow me to withdraw the funds available in my account.

I am prepared to provide **all supporting evidence** requested, including my correspondence with Parimatch, verification documents, bank/payment records, Netwallet transaction evidence, screenshots and screen recordings.

I have tried extensively to resolve this directly with Parimatch and have given them considerable time and cooperation. I am therefore seeking assistance through AskGamblers to obtain a clear resolution.

I hope Parimatch will review my case seriously and resolve the withdrawal issue without any further unnecessary delay.

71h left

₹4,500,000

Account locked under Rule 88 verification delay past the promised 5day timeframe

Dear AskGamblers Team,
I am filing this complaint against Parimatch due to an unjustified delay in processing my withdrawal and verifying my identity documents.
The Timeline:
September 15, 2026: I successfully created an account, fully completed the initial identity verification via Sumsub, deposited $21, and placed a bet.
Withdrawal Request: After my bet settled, I requested a withdrawal of my balance (now $22). Two hours later, Parimatch halted the transaction and requested "additional verification.
Secondary Verification: I immediately submitted all requested additional verification documents. Parimatch customer support explicitly stated that the review process would take up to 5 days.
Current Status: Today marks the 9th day since my submission. My funds remain locked, and the withdrawal is blocked.
The Issue with Support:
Every time I contact Parimatch support for an update, the representatives give me a generic, scripted reply stating that I am in "violation of Rule 88 of our Terms and Conditions."
Rule 88 simply states that Parimatch has the right to request additional verification at any time. It is not a rule that a player can "violate" simply by waiting for the casino to review documents. I have fully cooperated and provided everything asked of me.
Furthermore, I referred over 6 of my friends to the platform around the same time. Their funds and withdrawals have also been blocked under the exact same pretext. It appears our accounts have been flagged as a group, and the verification process is being deliberately stalled.
Despite all this their "rule" they still allowed Deposit but won't allow withdrawal, this just looks like abuse of power.
Requested Resolution:I request that Parimatch immediately reviews and approves my secondary verification documents, lifts the restrictions on my account, and releases my $22 withdrawal.
Thank you for your assistance in resolving this matter.

Rejected

asking for bank statement for Net Wallet transactions after verification

Betting id 581690669

Hello AskGamblers Team,

I am raising this complaint regarding my Parimatch account, which has been restricted since 5 September 2026 for additional verification.

I fully cooperated with Parimatch and submitted all the documents they requested under Ticket ID #131185338. I completed the additional verification successfully.

After submitting the required documents, Parimatch started asking for a bank statement for certain deposits made through Net Wallet.

They requested confirmation of the following transactions:

- 20/08/2026 – 15,950
- 21/08/2026 – 50,000
- 22/08/2026 – 100,000
- 25/08/2026 – 35,000
- 25/08/2026 – 205,000
- 25/08/2026 – 47,000
- 25/08/2026 – 25,000
- 27/08/2026 – 57,000
- 27/08/2026 – 100,000

These were Net Wallet transactions, not direct bank deposits to Parimatch.
I have a attached a screen recording of my Net Wallet transaction history showing the relevant transactions and sent to them

However, despite providing this evidence, Parimatch has kept my account under review for approximately one month and continues to give me the same response ,we need bank statement for net wallet transaction , today also customer support asked me same document, I have attached screenshot for your reference

They should have a basic commonsense and think , when transaction made from net wallet, how they'll reflect in bank statement

11h left

Account Verification Delay

My account was initially verified successfully. However, when I tried to make a withdrawal, the withdrawal was declined, and I was asked to provide some additional documents along with a screenshot of my deposit.

I submitted all the requested documents and information. I received an email stating that my account is currently under review, but it has been almost one month and I have not received any further update.

Please verify so I can avail all the services of parimatch.

79h left

$1,080

Account Blocked Verification Completed but No Resolution

My Parimatch account has been blocked and I am unable to access the withdrawal option. My account shows a balance of ₹7,867.25.

Parimatch support asked me to submit documents for verification. I submitted all the requested documents by email on 9 September 2026, including my selfie with my Aadhaar card and my bank/wallet statement.

It has now been 12 days, but I have not received a proper resolution or a clear explanation regarding the status of my account and verification.

I have fully cooperated with the verification process and provided the documents requested by Parimatch. I request assistance in obtaining a clear response from Parimatch regarding my blocked account and the balance shown in my account.

I can provide screenshots of the blocked account and my email correspondence as evidence.

Resolved

₹7,867

4000 UPI deposit not credited UTR 214836291476

Hello AskGamblers Team,

I would like to file a complaint against Parimatch regarding a UPI deposit of 4,000 that has not been credited to my Parimatch account from last 15 days

Transaction Details

Player ID: 558519067

Registered Email: <removed>

Deposit Amount: ₹4,000

Payment Method: UPI

Transaction Date: 4 September 2026

UTR Number: 214836291476

I made a deposit of 4,000 through UPI on 4 September 2026. The amount was successfully debited from my bank account, but it has not been credited to my Parimatch account.

I have been waiting for the issue to be resolved, but the funds are still missing.

I request AskGamblers to assist me in resolving this issue and recovering my ₹4,000.

I kindly request Parimatch to investigate the transaction using the provided UTR number and either credit the amount to my gaming account or process a refund.

I am ready to provide the UPI payment receipt, bank statement, and any other supporting documents required to verify the transaction.

I hope this matter can be resolved as soon as possible.

Thank you for your assistance.

Regards,

Vikram

Rejected

₹4,000

Blocked Withdrawal Issue 13283 USDT

I am writing to file a complaint against Parimatch regarding an account restriction and a blocked withdrawal. My total balance is 13,283 USDT, and the issue was triggered when I requested a withdrawal of 812 USDT.

My account was placed under a 'Manual Security Review' pursuant to Clause 3.7 right after I requested the 812 USDT withdrawal. I have submitted all requested KYC documents, including my National ID and official Binance deposit/withdrawal receipts, all of which were confirmed as received by support agents.

Parimatch initially established a 5-business-day timeframe for the review, which officially expired on Thursday, September 17, 2026. However, as of today, my account verification remains incomplete, my withdrawal status remains 'In Progress' (and further withdrawals are disabled), and customer support offers only vague, open-ended responses instead of resolving the issue.

Since all requested documents have been provided and the official review period has elapsed, I request AskGamblers' assistance in expediting this review, lifting the restrictions on my account, and releasing my funds.

Unresolved

$13,283

I had withdrawn 4500 on 9 September 2026

User id: 933630188

I had withdrawal 4500 and its successful but still money not received its been 6 days still money not received im sending them mails still no proper update please help me to get my payment thanks

I had withdrawn 4500 on 9 September 2026

I had attached the screenshot

Thanks

Resolved

₹4,500