Complaint #545 Parimatch Casino

Deposit Not credited and failed but successfully completed from my bank account

By Abhijeet45

4 months ago

Message on forum

The transaction details for my deposit are as follows:

- parimatch id: < sent to the casino >

- Order ID: 1209704879

- Transaction ID: 1209567090

- Amount: ₹1,800

- Payment Method: UPI

- UTR Number: 816904846506

- Date & Time: 1 February 2026, 02:14 AM

Could you please investigate this matter and ensure the funds are credited to my account as soon as possible?

Thank you for your assistance.

Best regards,

Disputed Casino Parimatch Casino

Reason Amount not credited

Amount ₹1799

Discussion

AskGamblers

• Support Team

4 months ago

Dear @Abhijeet45,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

4 months ago

Dear AskGamblers Team,

Following our internal verification, we confirm that the payment details 7979975459 shown in the user’s screenshot do not belong to our platform.

Therefore, this transaction was not received by us. In such cases, the player must contact their bank or payment provider directly to initiate a refund or trace the funds, as the transfer was made to a third-party UPI ID outside of our system.

We remain available should any additional clarification be required.

Abhijeet45

4 months ago

I am writing to report an issue regarding a deposit that has not yet been credited to my account. Although the UPI payment was successfully completed and the amount has been debited from my bank account, the balance is not yet reflecting on your platform.

The transaction details for my deposit are as follows:

- parimatch id: < sent to the casino >

- Order ID: 1209704879

- Transaction ID: 1209567090

- Amount: ₹1,800

- Payment Method: UPI

- UTR Number: 816904846506

- Date & Time: 1 February 2026, 02:14 AM

Could you please investigate this matter

Parimatch Casino Complaint Stats

Resolved 212 / 287

Avg. Amount $2,660

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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Deposit not credited customer support created ticket but no update

Betting id 125801144
Ticket id #114068091

I am VIP customer,i made a deposit of 20000 INR on 3/7/2026 but until now i haven't recieved my deposit in my account and ticket raised there is no update

They keep 3 to 6 months to resolve one simple deposit ticket,but i experienced when i raise ticket on ask gamblers they will resolve within one week

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Deposit successfully debited but not credited

Dear AskGamblers Team,

I am writing to request your assistance regarding a missing deposit on my Parimatch account.

On 05 July 2026 at approximately 11:19 PM IST, I made a ₹15,000 deposit to my Parimatch account using PhonePe UPI.

The payment was successfully debited from my bank account, but the amount has not been credited to my Parimatch balance.

I have already contacted Parimatch customer support and provided all the required payment proof, including the PhonePe receipt, UTR number, and bank transaction details. However, I have not received any proper resolution. I am only receiving generic responses, while my money is still missing.

I kindly request AskGamblers to intervene and help resolve this issue by asking Parimatch to either:

Credit the ₹15,000 deposit to my Parimatch account immediately, or

Refund the full amount back to my original bank account.

I am attaching the following documents as evidence:

PhonePe payment receipt

UTR details

Bank transaction proof

Screenshots of my communication with Parimatch support (if available)

Thank you for your assistance. I hope this matter can be resolved as soon as possible.

Kind regards,

Parimatch Player < sent to the casino >

Registered Email: < sent to the casino >

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Account blocked and delay in additional verification since 3 months

Hello Askgamblers Team,
I am filing a formal complaint against Parimatch regarding my account being unfairly blocked and disabled withdrawal access since 4th April 2025.I got an email from Parimatch to submit documents for additional verification check.I fully cooperated with the additional verification process and submitted all the required documents immediately. Everytime I contacted their support team regarding the progress of verification process they always respond me with generic responses that "My issue has been escalated to the relevant team and waiting for a response".They have always failed to provide a clear resolution about this issue which is totally unfair.I am attaching all the chat transcripts I had with the support team which clearly shows that they are delaying this process which was just a simple additional verification check.I have always been a loyal customer of Parimatch since a year now and I dont simply deserve this type of poor support service.
I request Askgamblers team to intervene in this matter and help me getting my account verified and enable withdrawal access.My balance currently is 99599 INR.
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It’s been 12 days, and I still haven’t gotten any response from the match team and support.

I have emailed all the details. They’re not responding to my concern.

I would like AskGamblers to help me with this concern.

ID: 362618260

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Approved Withdraw amount delayed

Dear Casino

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Plz solved this issue as urgent basis.
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I made a deposit on 2 july which should credited my maximum 1 hour but still not credit why should customer wait for 24 hours and more , I urgently need then why so much wait.

Customer support is saying we have technical error and unable to provide any support. I deposited amount 49233 but not received, please help me I am sharing the date and time.

Please help me on priority and urgently.

My betting id : < sent to the casino >

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Hello,
Account id 155639593

I am submitting this complaint regarding a failed deposit of INR 3,000.
Deposit date 27 june 2026
The amount was successfully debited from my bank account through SuperMoney UPI, but the deposit is marked as "Failed" in my Parimatch account.

I contacted the operator and a support ticket was created. They informed me that the funds would be credited within 3 business days. However, that timeframe has now passed, and I have still not received the deposit or a refund.

I have the UTR, bank transaction proof, and the failed deposit details, and I am ready to provide them if required.

I kindly request your assistance in resolving this issue.

Thank you.

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Account blocked without giving withdrawal

I deposited ₹25,000 into my Parimatch account on 30 June 2026. After playing a few games, my balance increased to ₹45,000. When I attempted to withdraw my winnings, my account was suddenly blocked without any prior notice or explanation.

I have not engaged in any illegal activity, fraud, or violated any of Parimatch's terms and conditions. My KYC has already been completed, and the deposit was made from my own account using the registered payment method.

I request that you investigate this matter, unblock my account, and process my withdrawal as soon as possible. I have attached all relevant payment screenshots and proof for your verification.

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I submitted all the required documents for the additional KYC verification and have fully cooperated with every request. However, it has now been 15 days, and my verification is still pending without any meaningful update or a definite timeframe.

An amount of approximately ₹6,00,000 (6 lakhs) is currently inaccessible because my account remains under verification. I have contacted customer support numerous times, but I continue to receive the same generic responses instead of a proper resolution.

This prolonged delay has caused me significant financial stress and has seriously affected my trust in Parimatch. I respectfully request that my verification be completed immediately or that I receive a clear explanation for the delay. If any additional documents are required, I am ready to provide them without delay.

I sincerely request that this matter be investigated and resolved as soon as possible so that I can regain access to my funds.

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