Complaint #566 Parimatch Casino

Deposit not credited after more than 24 hrs

By er.viveksinghchandel

4 months ago

I made a deposit on my Parimatch account more than 24 hours ago, but the amount has still not been credited to my wallet. The payment was successfully deducted from my bank account, however it is not reflecting in my Parimatch balance.

Please find the transaction details below:

• Player id - 605215262
• Date & Time of Deposit: 20/02/2026 at 2.18pm & 2.25 pm
• Amount: both transaction of 1000 each
• Payment Method - UPI
• Transaction / UTR ID: 223997352985 & 254275934017
. Parimatch ticket no - 77699113 & 77698699

I request you to kindly check the status of this transaction and credit the amount to my Parimatch account at the earliest. If the payment has failed on your end, please initiate a refund back to the original source immediately.

I have also attached the payment screenshot / bank confirmation for your reference.

Disputed Casino Parimatch Casino

Reason Amount not credited

Amount ₹2000

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

er.viveksinghchandel

4 months ago

issue resolved thanyou so much

AskGamblers

• Support Team

4 months ago

Dear @er.viveksinghchandel,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

4 months ago

Dear AskGamblers Team,
The complaint has been fully resolved from our side.
Thank you.

Parimatch Casino Complaint Stats

Resolved 212 / 287

Avg. Amount $2,660

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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I am writing to request your assistance regarding a missing deposit on my Parimatch account.

On 05 July 2026 at approximately 11:19 PM IST, I made a ₹15,000 deposit to my Parimatch account using PhonePe UPI.

The payment was successfully debited from my bank account, but the amount has not been credited to my Parimatch balance.

I have already contacted Parimatch customer support and provided all the required payment proof, including the PhonePe receipt, UTR number, and bank transaction details. However, I have not received any proper resolution. I am only receiving generic responses, while my money is still missing.

I kindly request AskGamblers to intervene and help resolve this issue by asking Parimatch to either:

Credit the ₹15,000 deposit to my Parimatch account immediately, or

Refund the full amount back to my original bank account.

I am attaching the following documents as evidence:

PhonePe payment receipt

UTR details

Bank transaction proof

Screenshots of my communication with Parimatch support (if available)

Thank you for your assistance. I hope this matter can be resolved as soon as possible.

Kind regards,

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