Complaint #709 Parimatch Casino

Deposit miasing

By Kishan412

2 days ago

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹7499.87

Discussion

Parimatch Casino

• Representative

2 hours ago

Greetings,
We sincerely apologize for the delay in resolving the transaction issue and understand that you have been waiting for an update for quite some time regarding ticket 106670043.

Your case has already been escalated to our expert team for further review, and we continue to follow up on your behalf. However, at this time, we have not yet received any new information from the team regarding the outcome of the investigation.

We understand that waiting can be frustrating, especially when there is no immediate update to share. Please be assured that your case remains under review, and we will notify you as soon as we receive any feedback from the relevant department.

We truly appreciate your patience and understanding during this process and apologize once again for the inconvenience caused.

Parimatch Casino Complaint Stats

Resolved 192 / 266

Avg. Amount $2,904

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (67)

Parimatch Casino Complaints

See all complaints for this casino

Player id 412063968 Account blocked and withdrawal of 24000 after 4 years of loyal service

player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

51h left

₹24,000

Withdrawal not received multiple follow up with customer service

Ticket id 100705651, 100705760, and 100707227

I made withdrawal request but I have not received my withdrawal amount yet. Customer service tells me that we are waiting for a reply from the billing department. Now, many months have passed but I have not received my withdrawal amount.

Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

92h left

₹30,000

Missing UPI Deposits Not Credited to Betting Account or Refunded to Bank

I am submitting this complaint against Parimatch regarding two successful UPI deposits that have neither been credited to my casino/sportsbook balance nor returned to my bank account. Despite providing indisputable financial proof, the customer support team has failed to offer a proper resolution.On May 30, 2026, and June 3, 2026, I initiated two separate deposit transactions via UPI. Both transactions were successfully debited from my bank accounts, but my Parimatch account balance remains unchanged. Transaction Details:Transaction 1:Amount: ₹4,999.32 Date & Time: 30 May 2026, 12:44 AM Paid To: Qaafiz Tariq (UPI ID: jkbmerc00792859@jkb) UPI Reference No (RRN): 307056649621 Bank Account: Kotak Mahindra Bank (A/C ending in 3698) Evidence Attached: Please see the official bank statement file "WhatsApp Image 2026-06-04 at 06.31.21.jpeg" (showing the clear debit under line item #6) and the corresponding digital receipt. Transaction 2:Amount: ₹1,500.00 Date & Time: 03 Jun 2026, 2:44 am Paid To: Mr Manikandan (UPI ID: manikandan140@ptyes) UPI Transaction ID: 615489531152 Google Transaction ID: CICAgNiJiKioNw Bank Account: Saraswat Bank Evidence Attached: Please see the payment confirmation screenshot file "proof5000 and proof1500". The Issue:I have reached out to Parimatch customer support multiple times and shared my official bank statements showing that these funds successfully left my accounts. However, I continue to receive repetitive, automated, or unhelpful responses. It has been several days, and the casino has neither located my funds to credit them to my profile nor initiated a reverse payout to my bank accounts. Since the money has clearly been received by Parimatch's designated payment gateways, I request the AskGamblers team to intervene.Desired Resolution:I want Parimatch to either immediately credit the total missing amount of ₹6,499.32 to my betting account or issue a full refund back to my respective bank accounts.

92h left

₹6,499

Withdrawal amount 33900 is not received

My withdrawal of ₹33,900 was marked as completed by Parimatch approximately 3 days ago. Support informed me that withdrawals via IMPS normally take around 24 hours, but the funds have still not reached my bank account.

I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

Resolved

₹33,900

Withdrawal not credit even after passing of timeline

Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000

I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

91h left

₹8,000

Made a deposit of 1355 USDT but website denies it

Made a cryptodeposit of 1337 USDT to Parimatch website.

The address network everything is correct even the payment made shows success at block chain but website denies straightaway.

It was my last bit of money
The txn address was -
The deposit address which i got from site was - 0xf12d388bd007f142a8d638b506f9fbc0488c9f26
The txn id - 0x2f037d0c153a92c6e7759514b0b07e8df64ab87881e3465c0d59163d86bf5687
I have attached ss of my binance through which payment was made and block chain which shows success.
Any further proof require will be submitted

Resolved

Three withdrawals not received since May 13th

I am using this platform form very long time, and everything is good, but recently, I have not received my three withdrawals dated 14 May, 15 May, and 13 May 2026. Today, 10 days have passed, and the withdrawal has not been received.

Ticket id is = 103288877, 103285710, 103351391

And amount is 10030, 5350, and 9910

I wanted the AskGamblers team to intervene in this matter and solve my issue.

Every time I contact customer service, they tell me that we are working on your request, but my issue has not been solved yet.

Thanks in advance to both parties. I am providing a screenshot below.

91h left

₹23,250

Withdrawal of 50000 not credited

I am filing a complaint against Parimatch regarding a pending withdrawal of INR 50,000.

The withdrawal was marked as “successful” on their platform, however the funds were never credited to my bank account. I have already checked with my bank multiple times and there is no incoming transaction or pending settlement related to this withdrawal.

I have contacted Parimatch support repeatedly and provided them with multiple notices and follow-ups regarding this issue, but the matter still remains unresolved. Despite their system showing the payment as completed, they have failed to provide proper proof of transfer such as a valid UTR/reference number that can be verified by the bank.

This delay and lack of resolution is extremely frustrating. I request AskGamblers to intervene and help resolve this matter by ensuring that either:

1. The INR 50,000 withdrawal is successfully credited to my bank account, or

2. The amount is returned back to my Parimatch balance immediately.

I am willing to provide screenshots, transaction history, communication records, and bank statements if required.

Account id- 737915913

< personal information removed >

Resolved

₹50,000

20000 INR not credited to my game account

My deposit money is not credited to my game account of Indian rupee 20000.

It’s been a day, still, the money isn't credited to the game account

Even though I have contacted customer support, I still haven’t gotten any response from them. I raised tickets in Parimatch, but there has been no response.

I request that AskGamblers help me with this concern

Customer ID. 362618260

Transaction I’d. 1282485822

UTR. 668377226384

Transaction amount. 20000

Transaction date. 18/5/2026

Transaction date. 22:33 pm

Resolved

₹20,000

Withdrawals pending since January 2026

I made two withdrawal requests on 25 January and two withdrawal requests on 26 January. Following amounts are:

10200,

6200,

10400,

10400

Ticket IDs are: 100705651, 100705760, 100707050,100707227

They say all withdrawal successfully processed, but I have not received any in my bank account.

When I contacted customer service about this issue, they asked for my bank statement. I provided them with my bank statement, and they created the ticket, but my problem is still not solved, and I have not received my withdrawal amounts yet.

This is my humble request, please solve my problem or give me my amount back.

It's been more than 4 months now.

Please solve my issue

It's been more than 4 months now.

Please solve my issue.

Resolved