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Denial of Compensation for Withdrawal and Deposit


3 weeks ago
I am requesting your help in resolving a serious issue with Parimatch regarding my withdrawal, failed deposits, and the denial of compensation.

I am a VIP customer of Parimatch, but my case has been handled in a very disappointing and unprofessional manner.

My withdrawal was marked as "Successful" by Parimatch, but the amount was never credited to my bank account and I made a deposit transaction of ₹9,000, but the amount was not credited to my betting account. I raised support tickets for both failed deposit and failed withdrawl.

After several days and repeated follow-ups, my VIP Manager confirmed that both tickets were accepted for compensation and said the amount would be credited within one week. After waiting for about a week, I was asked to complete an additional Risk Verification process, and I submitted all the required documents.

After waiting another 15 days, I was informed that both tickets had been closed and compensation was denied. The only reason given was:

"As your account has been compromised and is at risk."
Disputed Casino Parimatch Casino
Amount ₹29000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Dear Team,

Appreciate the time and effort you put into solving my issue. The amounts has been credited to my Account balance.

Thank You!


@Ask Gamblers team, you can close my complaint and can mark as Resolved. Thank You for your intervention in this matter.
User name
Greetings,

Additionally, we would like to inform you that your deposit of 9,000 INR has been successfully credited to your gaming account.

Kindly log in to your account to verify the balance.
User name
Greetings,

We would like to inform you that your withdrawal of 20,000 INR has been canceled and the funds have been returned to your gaming account.

Kindly log in to your account to verify the balance.

Parimatch Casino Complaint Stats

Resolved 233 / 308
Avg. Amount $2,486
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaints

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