Complaint #152 Parimatch Casino

Constant delays with verification and payment

By Denis D.

4 years ago

Currently started dealing with Parimatch and the delay tactics to make me lost my money are seriously remarkable. Only up a few thousand so that blows my mind to be quite honest.

I've used many sportsbook/casinos with no issues before, I understand verification, it's all part of the process.

I was able to place a few withdrawals with no issues at the start, everything seemed smooth. Parimatch has great odds, lots of markets etc and I figured with them being on so many sports teams jerseys etc. They should be a bigger book which usually means more trust.

Last Saturday, I go to place a withdrawal, I can't. Tells me to reach out to support, so I do, support let's me.know I need to send in a few documents, makes perfect sense, no problem.

They start asking me for pictures holding my ID but it gets more and more complicated, u need to see my elbow and one arm etc.

I had to go get a neighbor to take these pictures. They provide no update , I don't even know if it worked or not. A week later , I'm still asking for updates everyday, the answer to complete verification I need to send a bank statement providing transactions to the account, no issues , that's done.

I use interac e transfer as a deposit method. These are simple delay tactics, it doesn't take a week to verify a photo. They told me all I needed to send and they keep adding things. It's ridiculous. The sad thing is, I haven't even won alot of money, but withholding funds is simply wrong and gosh darn scary.

Please help me find a resolution. I'd love to keep using parimatch, the sites great but this is being unfair and disappointing.

Disputed Casino Parimatch Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a review of valid information and proof presented by Parimatch Casino management, the AskGamblers Complaint Team hereby confirms that the issue, subject to this dispute, has already been raised with and ruled by the operator's appointed ADR entity.

Based on the abovementioned information and taking into account the AGCCS policy of compliance with the decisions taken by the official regulatory bodies and/or ADR entities, the AskGamblers Complaint Team has no other option but to close the case as resolved in operator's favour.

AskGamblers

• Support Team

4 years ago

Dear all,

We regret to inform you that following the submitter's statement that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

denisd45

• Canada • 1 reviews

4 years ago

Seems like Parimatch follows the same sequence of action when they run into Profitable sportsbettor.

Still waiting on the proof , I would love to know what exactly was done wrong.

Hopefully they actually sent you something @askGamblers but they seem to do this everytime.

Nothing will be sent, stoll 1820 dollars lol peanuts to a book. Yet they can sponsor Chelsea.

Keep me posted please @askgamblers and thanks so much for the help.

Have issued complaint to Curacao gaming as well.

Parimatch Casino

• Representative

4 years ago

Hello!
We have sent you an e-mail to support@askgamblers.com with information about this complaint. Please take a look.

Parimatch Casino Complaint Stats

Resolved 250 / 325

Avg. Amount $2,365

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal amount of 20000 not credited to my bank account

I placed a withdrawal request of 20000 on 07/08/2026, and today's date is 17/08/2026, but the amount has still not been credited to my bank account

And I had another issue with a deposit request which I made on 14/08/2026 for 8500; still, today it was not credited to my gaming account.

I contacted them multiple times, but my problem was not solved..they simple raise tickets, but it never resolves. In the name of tickets, they make customers wait days and months, but even a single ticket will not resolve..

I want AskGambler's team to please look into this matter and solve this as early as possible.

I will attach all my proofs..

For withdrawal(20000), I use a Union Bank account, and I am attaching my bank statement

Password: SHAI1303

For depositing(8500), I use my Airtel Payments Bank, and I am attaching my bank statement

Password: 130319978790337428

83h left

₹28,500

Additional Verification Requested

Dear Askgamblers,

I am writing this regarding my parimatch account which was already verified and then parimatch asked for additional documents like selfie with adhar, adhar card front and back and a name etc written on a blank paper. All the documents they requested, I submitted immediately on the document portal of parimatch and mailed the same to the given email ID. Now it has already taken 6 days, but they haven't verified my account yet.

I have submitted the screenshots of the mail I sent with the documents and the same which I uploaded on the document portal.

I request you to help me verify my documents quickly so that my withdrawal can be enabled.

79h left

Withdrawal amount processed on August 5th not received

Hello AskGamblers Support,

I’m facing an issue with a withdrawal from a gambling platform. My withdrawal request was submitted successfully, but I have not received the amount yet.

Username/Account ID: 380693880

Withdrawal amount: 2500

Withdrawal date: 5/08/26

Payment method: UPI PAYOUT

Withdrawal status: Completed

Order ID: 203968118

Please help me raise a complaint and assist me in recovering the withdrawal amount. I can provide screenshots and other supporting documents if required. I have provided all the necessary details.

Please solve my problem; it's been more than 8 days

Thank you.

Resolved

₹2,500

Withdrawal amounts not credited despite showing successful

Hello,
I have two withdrawals l, one of 2000 and the other of 2800 that I have not received in my bank account but that have been marked as successful in the withdrawal/payment history.

My ID : 539054449
Amount of transactions (withdrawals) : 2800 and 2000.
Date and time of 2800 withdrawal : 5 August 2026 16:45 , method upi.
Date and time of 2000 withdrawal : 5 August 2026 06:29 , method upi.

I have attached the withdrawal transactions and my bank statement below. Please get my withdrawals sorted out as soon as possible. Thanks.

Resolved

₹4,800

Withdrawal money is not credited to my bank acount

Still, my withdrawal money is not credited to my bank account but the status off the transaction is showing successful. It’s been one day still I did not get any response from Pari match support Service team. I have mailed all my transaction details, but I did not get any response and I’m not able to create ticket too in parimatch

I request askgamblers to help be with this concern plz

Customer ID 362618260
Withdrawal transaction amount. 20000
Withdrawal Transaction date. 6/8/2026
Transaction I’d 184749033

Even in Iam attaching bank statement

Resolved

₹20,000

Deposit Amount Debited but Not Credited to My Parimatch Account

I am raising this complaint regarding two UPI deposit transactions that were successfully debited from my bank account but have not been credited to my Parimatch account.

Details:

Parimatch User ID: 894890145
Registered Phone: XXXXXXX7128
Date of Transactions: July 29, 2026
Payment Method: UPI

Transaction Details:

Transaction 1: ₹9,999 at 11:03 PM (Transaction ID ending 6976)
Transaction 2: ₹12,000 at 11:31 PM (Transaction ID ending 6717)

Total Amount Debited: ₹21,999

The total amount of ₹21,999 has been debited from my bank account, but the funds have not been credited to my Parimatch wallet.

I have already contacted Parimatch through their live chat support. Unfortunately, I was only able to interact with an AI chatbot and could not get my issue escalated to a human support representative. As a result, my complaint remains unresolved.

I request that the payments team urgently investigate these failed deposit transactions and either:

Credit the full amount of ₹21,999 to my Parimatch account, or
Refund the amount to my original payment method if the deposits were unsuccessful.

I have already provided the complete transaction IDs, bank statement, and other supporting documents for verification.

However, Their support team is intentionally delaying the things

I request a prompt resolution, as this issue involves a significant amount of money and has caused considerable inconvenience.

Thank you.

Resolved

₹21,999

Unresolved 4000rs Withdrawal Missing Funds After 12 Days and VIP Escalation Ignored

I am filing this complaint against Parimatch regarding a failed withdrawal of ₹4,000 initiated on July 24, 2026.

The funds were deducted from my gaming balance, but they never arrived in my personal bank account. I have already provided official bank statements covering the entire period (July 24 to date) clearly proving non-receipt of funds.

Key details of the dispute:
1. Transaction Date: July 24, 2026
2. Amount: ₹4,000 INR
3. Support Ticket: #119685193
4. Status: No valid 12-digit UTR/RRN number has been provided, nor has a manual wallet rollback been executed.

Despite holding VIP account status—which promises expedited account management—I have been subjected to repetitive, automated script responses for over 12 days. On August 4, a VIP support representative (Abhay) confirmed that the issue was escalated to the Expert/Finance Team for a manual balance rollback. However, more than 48 hours have passed since that escalation with zero updates or balance adjustments.

I request AskGamblers' intervention to hold Parimatch accountable and ensure that either a valid UTR number is provided or the ₹4,000 is manually credited back to my Parimatch wallet immediately.

Resolved

₹4,000

Withdrawal pending for 26 days

Hi,

My withdrawal not received for 26 days please solve my problem.

Ticket ids are 121634980 and 120966463

Withdrawal amount is 15000

I contacted customer service multiple times and they give me same technical repeated bot answer that we are working on your request but my issue not solved yet.

I am uploading some proof for confirmation and clarity. I already send bank statement to concerned department for solution.

This long time is very frustrating especially for valuable and old customers.

Resolved

₹15,000

Declined Deposit from Parimatch

I am filing this complaint because I have been waiting for my refund for a long time, but despite multiple emails, live chat conversations, and providing every document requested by Parimatch, my issue remains unresolved.
On 22 July 2026, I made a ₹500 deposit to my Parimatch account using Paytm UPI. The amount was successfully deducted from my bank account, and the transaction was completed from my bank's side.
However, the amount was never credited to my Parimatch account. Instead, the deposit was marked as Failed/Declined.
Transaction Details:
Amount: ₹500
Deposit Date: 22 July 2026
Payment Method: Paytm UPI
UPI Reference Number (UTR): 310908003350
Deposit Status: Failed/Declined on Parimatch
Immediately after the failed transaction, I contacted Parimatch Live Chat and Email Support. They initially informed me that the refund would be processed within 3 working days.
Later, I received another email stating that my refund would be credited by 27 July 2026.
Trusting their response, I waited patiently.
Unfortunately, even after 27 July, no refund was credited to my bank account.
Parimatch then asked me to provide additional verification documents.
I fully cooperated and submitted everything requested, including:
Official Bank Statement (PDF)
Payment Screenshot
Paytm UPI Transaction Screenshot
UPI Reference Number
Complete Bank Transaction History
Every additional document requested by their support team
Despite providing every required document, Parimatch has still not refunded my money.
Instead, I continue receiving the same generic email stating that:
The issue is under investigation.
The Billing Department is working on it.
They are waiting for the payment provider.
They cannot provide any timeline.
This same response has been repeated multiple times without any actual progress.
As of 5 August 2026, it has been around two weeks since my failed deposit, yet:
No refund has been credited.
No Refund UTR/ARN has been provided.
No exact refund date has been given.
No proper explanation has been provided.
I believe I have fully cooperated with Parimatch and have provided every piece of evidence they requested.
Keeping a customer's money for such a long period without providing a refund or a clear resolution is unfair and unacceptable.
Therefore, I kindly request AskGamblers to help resolve this dispute.
I request Parimatch to:
Refund my ₹500 immediately to my original payment source.
If the refund has already been initiated, provide the official Refund UTR/ARN/Reference Number.
Stop sending generic automated replies and provide a proper resolution.
Evidence Attached:
₹500 Paytm UPI Payment Screenshot
Official Bank Statement (PDF)
Bank Transaction History
Parimatch Failed Deposit Screenshot
All Email Conversations
Live Chat Screenshots
I sincerely request AskGamblers to intervene and help me recover my money.
Thank you

Resolved

₹500

Complaint regarding delayed 10000 deposit ongoing for over 30 days

Dear AskGamblers Team,

I am writing to lodge a formal complaint regarding a delayed deposit issue with Parimatch.

It has now been more than 30 days since I made a deposit of ₹10,000, and the amount has still not been credited to my Parimatch account.

Since the issue began, I have been in regular contact with Parimatch's support team. I have provided all the requested information, including transaction details and proof of payment, and have responded to every email they have sent. Despite this, we have simply been going back and forth over email without any resolution.

I believe I have given Parimatch more than enough time to investigate and resolve this matter. The prolonged delay and lack of a satisfactory outcome are unacceptable.

I kindly request that AskGamblers investigate this complaint and assist in reaching a fair and timely resolution. I am happy to provide any supporting documents, including payment confirmation, UTR, transaction details, and the full email correspondence with Parimatch, if required.

Thank you for your time and assistance. I look forward to your response and hope this matter can finally be resolved.

Kind regards,

Resolved

₹10,000