Complaint #763 Parimatch Casino

Blocked account despite full cooperation

By Manish

4 weeks ago

Casino: Parimatch

Case ID: 108678685

Player ID: < sent to the casino >

Date of Issue: 11 June 2026

Details of Complaint:

I have fully complied with all requests from Parimatch, including submitting my government ID, bank statements, and verification documents. Despite this, my account remains blocked since 11 June 2026.

I have provided every piece of information requested, yet Parimatch has failed to unblock my account or process my withdrawals. Their lack of support and communication has caused significant stress and inconvenience.

Requested Resolution:

I demand immediate unblocking of my account and release of my funds. If Parimatch continues to ignore my case, I ask AskGamblers to intervene and ensure fair treatment.

Supporting Evidence:

Case ID: 108678685

Player ID: < removed and sent to the casino >

Screenshots of blocked account and correspondence (attached separately)

ID and documents already submitted to Parimatch

Disputed Casino Parimatch Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Parimatch Casino

• Representative

3 weeks ago

Greetings,

We would like to inform you that Ticket ID 108678685 has been thoroughly reviewed by the relevant team.

Following our internal review, your account was found to be associated with another account in a manner that breaches our Company Rules relating to multi-accounting.

In accordance with our Terms and Conditions, the appropriate measures have been applied to your account. This decision was made after a comprehensive review by the relevant team and is final.

Thank you for your understanding.

manishchaudhary9711111

• India

3 weeks ago

here is the new thing now I dont have any promotion money everything is mine these guys are asking me to withdrawal only 26500 which is not good

manishchaudhary9711111

• India

3 weeks ago

Dear Support Team,
I am writing to provide a complete clarification regarding my case and the requested deposit transactions.
Background of Communication
I first contacted you over a month ago regarding my account issue.
Since then, I have submitted documents multiple times, but you requested further proof of deposits on 01/06/2026 (₹4,000), 07/06/2026 (₹10,000, ₹2,000, ₹5,000, ₹10,000, ₹2,000, ₹10,000, ₹10,000), and 10/06/2026 (₹3,400).
Statements Attached
Punjab National Bank statement (password protected) – shows direct deposits and UPI transactions.
PhonePe statement (password protected) – shows wallet top‑ups and payments linked to my bank account.
Additional statement records – covering the same period for completeness.
Verification of Requested Transactions
01/06/2026 – ₹4,000: Debit to New Toy Joy Enterprises.
07/06/2026 – multiple deposits: Wallet top‑ups and payments of ₹10,000, ₹2,000, ₹5,000, ₹10,000, ₹2,000, ₹10,000, and ₹10,000.
10/06/2026 – ₹3,400: Debit to Bishal Dey.
These transactions are clearly visible across the attached statements.
Explanation of PhonePe
PhonePe is a widely used digital payments app in India. It connects directly to bank accounts (such as Punjab National Bank) and allows transfers, deposits, and wallet top‑ups. When I make a deposit through PhonePe, the funds are debited from my bank account and credited into the wallet or to the recipient. Therefore, PhonePe transactions are valid bank‑linked deposits and should be accepted as proof.
Request for Resolution
I kindly ask you to recheck the attached statements. All requested transactions are already present. Wallet top‑ups shown in the PhonePe statement are funded from my bank account, so they meet your requirement for deposit proof.
Please confirm that this satisfies your request so my case can proceed without further delay.
Best regards,
Manish Chaudhary

Parimatch Casino Complaint Stats

Resolved 241 / 316

Avg. Amount $2,427

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Deposit Amount Debited but Not Credited to My Parimatch Account

I am raising this complaint regarding two UPI deposit transactions that were successfully debited from my bank account but have not been credited to my Parimatch account.

Details:

Parimatch User ID: 894890145
Registered Phone: XXXXXXX7128
Date of Transactions: July 29, 2026
Payment Method: UPI

Transaction Details:

Transaction 1: ₹9,999 at 11:03 PM (Transaction ID ending 6976)
Transaction 2: ₹12,000 at 11:31 PM (Transaction ID ending 6717)

Total Amount Debited: ₹21,999

The total amount of ₹21,999 has been debited from my bank account, but the funds have not been credited to my Parimatch wallet.

I have already contacted Parimatch through their live chat support. Unfortunately, I was only able to interact with an AI chatbot and could not get my issue escalated to a human support representative. As a result, my complaint remains unresolved.

I request that the payments team urgently investigate these failed deposit transactions and either:

Credit the full amount of ₹21,999 to my Parimatch account, or
Refund the amount to my original payment method if the deposits were unsuccessful.

I have already provided the complete transaction IDs, bank statement, and other supporting documents for verification.

However, Their support team is intentionally delaying the things

I request a prompt resolution, as this issue involves a significant amount of money and has caused considerable inconvenience.

Thank you.

62h left

₹21,999

Unresolved 4000rs Withdrawal Missing Funds After 12 Days and VIP Escalation Ignored

I am filing this complaint against Parimatch regarding a failed withdrawal of ₹4,000 initiated on July 24, 2026.

The funds were deducted from my gaming balance, but they never arrived in my personal bank account. I have already provided official bank statements covering the entire period (July 24 to date) clearly proving non-receipt of funds.

Key details of the dispute:
1. Transaction Date: July 24, 2026
2. Amount: ₹4,000 INR
3. Support Ticket: #119685193
4. Status: No valid 12-digit UTR/RRN number has been provided, nor has a manual wallet rollback been executed.

Despite holding VIP account status—which promises expedited account management—I have been subjected to repetitive, automated script responses for over 12 days. On August 4, a VIP support representative (Abhay) confirmed that the issue was escalated to the Expert/Finance Team for a manual balance rollback. However, more than 48 hours have passed since that escalation with zero updates or balance adjustments.

I request AskGamblers' intervention to hold Parimatch accountable and ensure that either a valid UTR number is provided or the ₹4,000 is manually credited back to my Parimatch wallet immediately.

58h left

₹4,000

Withdrawal pending for 26 days

Hi,

My withdrawal not received for 26 days please solve my problem.

Ticket ids are 121634980 and 120966463

Withdrawal amount is 15000

I contacted customer service multiple times and they give me same technical repeated bot answer that we are working on your request but my issue not solved yet.

I am uploading some proof for confirmation and clarity. I already send bank statement to concerned department for solution.

This long time is very frustrating especially for valuable and old customers.

57h left

₹15,000

Declined Deposit from Parimatch

I am filing this complaint because I have been waiting for my refund for a long time, but despite multiple emails, live chat conversations, and providing every document requested by Parimatch, my issue remains unresolved.
On 22 July 2026, I made a ₹500 deposit to my Parimatch account using Paytm UPI. The amount was successfully deducted from my bank account, and the transaction was completed from my bank's side.
However, the amount was never credited to my Parimatch account. Instead, the deposit was marked as Failed/Declined.
Transaction Details:
Amount: ₹500
Deposit Date: 22 July 2026
Payment Method: Paytm UPI
UPI Reference Number (UTR): 310908003350
Deposit Status: Failed/Declined on Parimatch
Immediately after the failed transaction, I contacted Parimatch Live Chat and Email Support. They initially informed me that the refund would be processed within 3 working days.
Later, I received another email stating that my refund would be credited by 27 July 2026.
Trusting their response, I waited patiently.
Unfortunately, even after 27 July, no refund was credited to my bank account.
Parimatch then asked me to provide additional verification documents.
I fully cooperated and submitted everything requested, including:
Official Bank Statement (PDF)
Payment Screenshot
Paytm UPI Transaction Screenshot
UPI Reference Number
Complete Bank Transaction History
Every additional document requested by their support team
Despite providing every required document, Parimatch has still not refunded my money.
Instead, I continue receiving the same generic email stating that:
The issue is under investigation.
The Billing Department is working on it.
They are waiting for the payment provider.
They cannot provide any timeline.
This same response has been repeated multiple times without any actual progress.
As of 5 August 2026, it has been around two weeks since my failed deposit, yet:
No refund has been credited.
No Refund UTR/ARN has been provided.
No exact refund date has been given.
No proper explanation has been provided.
I believe I have fully cooperated with Parimatch and have provided every piece of evidence they requested.
Keeping a customer's money for such a long period without providing a refund or a clear resolution is unfair and unacceptable.
Therefore, I kindly request AskGamblers to help resolve this dispute.
I request Parimatch to:
Refund my ₹500 immediately to my original payment source.
If the refund has already been initiated, provide the official Refund UTR/ARN/Reference Number.
Stop sending generic automated replies and provide a proper resolution.
Evidence Attached:
₹500 Paytm UPI Payment Screenshot
Official Bank Statement (PDF)
Bank Transaction History
Parimatch Failed Deposit Screenshot
All Email Conversations
Live Chat Screenshots
I sincerely request AskGamblers to intervene and help me recover my money.
Thank you

57h left

₹500

Complaint regarding delayed 10000 deposit ongoing for over 30 days

Dear AskGamblers Team,

I am writing to lodge a formal complaint regarding a delayed deposit issue with Parimatch.

It has now been more than 30 days since I made a deposit of ₹10,000, and the amount has still not been credited to my Parimatch account.

Since the issue began, I have been in regular contact with Parimatch's support team. I have provided all the requested information, including transaction details and proof of payment, and have responded to every email they have sent. Despite this, we have simply been going back and forth over email without any resolution.

I believe I have given Parimatch more than enough time to investigate and resolve this matter. The prolonged delay and lack of a satisfactory outcome are unacceptable.

I kindly request that AskGamblers investigate this complaint and assist in reaching a fair and timely resolution. I am happy to provide any supporting documents, including payment confirmation, UTR, transaction details, and the full email correspondence with Parimatch, if required.

Thank you for your time and assistance. I look forward to your response and hope this matter can finally be resolved.

Kind regards,

Resolved

₹10,000

Deposit of INR 6000 debited but not credited

Dear Parimatch Casino Representative,

I am writing to report an issue regarding a deposit made to my Parimatch account. On 1 August 2026 at 9:50 AM, I deposited INR 6000. The payment was successfully deducted from my bank account, but the amount has still not been credited to my Parimatch betting account.

Betting ID: < sent to the casino >

I request you to verify the transaction and credit the deposited amount to my betting account as soon as possible. Screenshots of the transaction and payment proof are attached for your reference.

Thank you.

86h left

₹19,100

Deposit amount not credited more than 20 days

Dear AsKGamblers Support Team,

I am writing to raise a complaint regarding a deposit that has not yet been credited to my gaming account.

I successfully completed the payment, and the amount has been debited from my bank/payment account. However, the deposit has still not been reflected in my account balance.

Deposit Details:

- Deposit Amount: 300 INR

- Date & Time: 30th June 2026 7:16 pm

- Transaction ID/Reference Number: 227737152647

- Payment Method: [UPI]

I have already waited for a reasonable amount of time, but the funds have not been credited. I kindly request that you investigate this issue and assist in resolving it as soon as possible.

I have attached the payment proof and transaction details for your reference. Please let me know if you require any additional information.

Thank you for your prompt attention to this matter. I look forward to your response and a quick resolution.

Sincerely,

Parimatch account D 380693880

The ticket was created, and the ticket was solved, but the deposit amount was not received.

Ticket no: 113180750

Resolved

₹300

almost 15days Deposit Not Credited to My Parimatch Account

I made a successful deposit of ₹4,999.99 on 16 July 2026 via PhonePe, but the amount has not been credited to my Parimatch account. My Betting ID is 728246048. The payment was successfully debited from my bank account (UTR: 214018369043). I request Parimatch to credit my deposit or refund the amount as soon as possible. I have attached the payment proof. Thank you.

Resolved

₹5,000

Balance write off without a valid reason

I deposited 200 USDT into my Parimatch account on 26 July under an opt-in promotion. I completed all the promotion's requirements, and my balance increased to 571 USDT.

When I tried to withdraw my funds, Parimatch disabled the withdrawal option and requested additional documents for an enhanced (hard) KYC verification, in accordance with their Terms and Conditions (Clause 92).

I submitted all the requested documents, and after two days of review, my account was successfully verified. However, I was still unable to withdraw my funds because the withdrawal option remained disabled. I contacted customer support several times, but they only told me to wait, stating that my account was still under review.

After some time, instead of allowing me to withdraw or providing a proper explanation, Parimatch wrote off my entire balance of 571 USDT without giving any valid reason or evidence that I had violated their terms and conditions. Help me to get my legitimate winnings

57h left

$572

Three withdrawal issue please check

Hi Sir I have not received three withdrawal 7500,4500 and 4300. Please check.

The ticket IDs related to this withdrawal are #118972051,#118963725,#118945226.

Sir, customer service is not helping me the are giving the same answer every time and are not helpful and the agent is not working on my ticket. I am very depressed. Please solve my problem. I just wanted to use my own funds. It is very frustrating that I have not received my withdrawals in my bank account.

55h left

₹16,300