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Blocked account despite full cooperation


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By Manish
1 month ago

Casino: Parimatch

Case ID: 108678685

Player ID: < sent to the casino >

Date of Issue: 11 June 2026

Details of Complaint:

I have fully complied with all requests from Parimatch, including submitting my government ID, bank statements, and verification documents. Despite this, my account remains blocked since 11 June 2026.

I have provided every piece of information requested, yet Parimatch has failed to unblock my account or process my withdrawals. Their lack of support and communication has caused significant stress and inconvenience.

Requested Resolution:

I demand immediate unblocking of my account and release of my funds. If Parimatch continues to ignore my case, I ask AskGamblers to intervene and ensure fair treatment.

Supporting Evidence:

Case ID: 108678685

Player ID: < removed and sent to the casino >

Screenshots of blocked account and correspondence (attached separately)

ID and documents already submitted to Parimatch

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Greetings,

We would like to inform you that Ticket ID 108678685 has been thoroughly reviewed by the relevant team.

Following our internal review, your account was found to be associated with another account in a manner that breaches our Company Rules relating to multi-accounting.

In accordance with our Terms and Conditions, the appropriate measures have been applied to your account. This decision was made after a comprehensive review by the relevant team and is final.

Thank you for your understanding.
User name loyalty-level-1
here is the new thing now I dont have any promotion money everything is mine these guys are asking me to withdrawal only 26500 which is not good
User name loyalty-level-1
Dear Support Team,
I am writing to provide a complete clarification regarding my case and the requested deposit transactions.
Background of Communication
I first contacted you over a month ago regarding my account issue.
Since then, I have submitted documents multiple times, but you requested further proof of deposits on 01/06/2026 (₹4,000), 07/06/2026 (₹10,000, ₹2,000, ₹5,000, ₹10,000, ₹2,000, ₹10,000, ₹10,000), and 10/06/2026 (₹3,400).
Statements Attached
Punjab National Bank statement (password protected) – shows direct deposits and UPI transactions.
PhonePe statement (password protected) – shows wallet top‑ups and payments linked to my bank account.
Additional statement records – covering the same period for completeness.
Verification of Requested Transactions
01/06/2026 – ₹4,000: Debit to New Toy Joy Enterprises.
07/06/2026 – multiple deposits: Wallet top‑ups and payments of ₹10,000, ₹2,000, ₹5,000, ₹10,000, ₹2,000, ₹10,000, and ₹10,000.
10/06/2026 – ₹3,400: Debit to Bishal Dey.
These transactions are clearly visible across the attached statements.
Explanation of PhonePe
PhonePe is a widely used digital payments app in India. It connects directly to bank accounts (such as Punjab National Bank) and allows transfers, deposits, and wallet top‑ups. When I make a deposit through PhonePe, the funds are debited from my bank account and credited into the wallet or to the recipient. Therefore, PhonePe transactions are valid bank‑linked deposits and should be accepted as proof.
Request for Resolution
I kindly ask you to recheck the attached statements. All requested transactions are already present. Wallet top‑ups shown in the PhonePe statement are funded from my bank account, so they meet your requirement for deposit proof.
Please confirm that this satisfies your request so my case can proceed without further delay.
Best regards,
Manish Chaudhary

Parimatch Casino Complaint Stats

Resolved 254 / 332
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaints

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