Complaint #583 Parimatch Casino

Amount not credited for more than 2 weeks

By Kaushal K.

4 months ago

Hi Team,

I have 3 missing deposits, each of 5000 INR that are not reflecting in my account currently.

Posting the details here for your reference:

1st Failed Deposit:

Amount: 5000 INR

Date of Transaction: 18 Feb, 2026

Reference ID: 296715025944

2nd Failed Deposit

Amount: 5000 INR

Date of Transaction: 26 Feb, 2026

Reference ID: 268392113663

3rd Failed Deposit

Amount: 5000 INR

Date of Transaction: 3 Mar, 2026

Reference ID: 600248512028

I have created tickets on the Parimatch account. For the first failed deposit, the Parimatch team has responded that they have resolved the query about a week ago, but I did not receive any amount in my account. I am attaching my bank statement (from Feb 18 until today) for your reference.

Attaching other screenshots that may be used for reference, thank you.

I hope this can be resolved with the assistance of both the teams, AskGamblers and Parimatch Casino.

Thank you.

Disputed Casino Parimatch Casino

Reason Amount not credited

Amount ₹15000

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

kjkkd

• India

3 months ago

Thank you. The issue is now resolved.

AskGamblers

• Support Team

3 months ago

Dear @kjkkd,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

3 months ago

Dear AskGamblers Team,
The complaint has been fully resolved from our side.
Thank you.

Parimatch Casino Complaint Stats

Resolved 211 / 286

Avg. Amount $2,670

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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Dear AskGamblers Team,

I am writing to request your assistance regarding a missing deposit on my Parimatch account.

On 05 July 2026 at approximately 11:19 PM IST, I made a ₹15,000 deposit to my Parimatch account using PhonePe UPI.

The payment was successfully debited from my bank account, but the amount has not been credited to my Parimatch balance.

I have already contacted Parimatch customer support and provided all the required payment proof, including the PhonePe receipt, UTR number, and bank transaction details. However, I have not received any proper resolution. I am only receiving generic responses, while my money is still missing.

I kindly request AskGamblers to intervene and help resolve this issue by asking Parimatch to either:

Credit the ₹15,000 deposit to my Parimatch account immediately, or

Refund the full amount back to my original bank account.

I am attaching the following documents as evidence:

PhonePe payment receipt

UTR details

Bank transaction proof

Screenshots of my communication with Parimatch support (if available)

Thank you for your assistance. I hope this matter can be resolved as soon as possible.

Kind regards,

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Registered Email: < sent to the casino >

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