Complaint #583 Parimatch Casino

Amount not credited for more than 2 weeks

By Kaushal K.

3 months ago

Hi Team,

I have 3 missing deposits, each of 5000 INR that are not reflecting in my account currently.

Posting the details here for your reference:

1st Failed Deposit:

Amount: 5000 INR

Date of Transaction: 18 Feb, 2026

Reference ID: 296715025944

2nd Failed Deposit

Amount: 5000 INR

Date of Transaction: 26 Feb, 2026

Reference ID: 268392113663

3rd Failed Deposit

Amount: 5000 INR

Date of Transaction: 3 Mar, 2026

Reference ID: 600248512028

I have created tickets on the Parimatch account. For the first failed deposit, the Parimatch team has responded that they have resolved the query about a week ago, but I did not receive any amount in my account. I am attaching my bank statement (from Feb 18 until today) for your reference.

Attaching other screenshots that may be used for reference, thank you.

I hope this can be resolved with the assistance of both the teams, AskGamblers and Parimatch Casino.

Thank you.

Disputed Casino Parimatch Casino

Reason Amount not credited

Amount ₹15000

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

kjkkd

• India

2 months ago

Thank you. The issue is now resolved.

AskGamblers

• Support Team

2 months ago

Dear @kjkkd,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

2 months ago

Dear AskGamblers Team,
The complaint has been fully resolved from our side.
Thank you.

Parimatch Casino Complaint Stats

Resolved 192 / 266

Avg. Amount $2,904

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
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player id 412063968

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Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

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Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

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Transfer Method: Bank Transfer

Bank Account: < account number removed >

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Player ID: 605215262

< personal details removed >

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