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Account verification and payment delay


4 years ago

I starting play on parimatch.global in 24/6/2020 and verify acc with id card front-back, selfie with id card.

Then 26/6/2020 my acc was blocked can't withdraw. I contact support they tell me to second verify. Ok i sent document about id card front-back, selfie with id card agian in email. Support live chat tell me to wait 24 hours to complete the process.

27/6/2020 when 24 hours ago. I contact support he tell me the process will complete in next 72 hours. I need to know why it's slowly. I worry about it very much.

Disputed Casino Parimatch Casino
Amount $480

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Finally its completed. Thank you Pari-match and Askgamblers.

Thank you a lot 😀😀😀😀😀
User name
Hello!
There has been a mistaken request to re-submit the documents that you sent before. Sorry for this situation. Now the verification of your account has already been completed. You are able to play and withdraw funds.
User name loyalty-level-2
Hey why you need document agian? .
I sent it 4 time already.
Why you not recieve my document?

I contact support and he tell me recieve it already.

And you need id card every 4-6days.
When it will be finished?

Parimatch Casino Complaint Stats

Resolved 197 / 273
Avg. Amount $2,835
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaints

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