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Account is verified and now blocked since 2 month


3 years ago

Betting account number 824698307, account is fully verified with kyc have added millions in betting account, now since last 60 days account is blocked for no reason. Now when contacted on emails they asked for bank account statement, provided regularly on emails, daily sending emails with bank statement, they are not replying. Now they said they need transaction screenshot of Astropay wallet since statement of Astropay wallet is not available they said provide screenshot of website version of astropay which will show my name alongside transaction made towards parimatch. Provided the same, regularly sending account statement and screenshot of Astropay wallet, still account not unblock.

Just check betting account payment have added millions in betting account and still you people have blocked it for no reason since February 2023, so now attaching screenshot and statement in pdf format here too, kindly unblock the account.

Disputed Casino Parimatch Casino
Amount ₹4000

Discussion

User name

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name

Dear @Mitchell22,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear MITCHELL22,
We are pleased to let you know that we have successfully verified the information on your account. This means that you are now able to withdraw funds from your account and enjoy betting with Parimatch :)

We appreciate your patience and cooperation throughout the verification process 🤝
User name loyalty-level-2
Account is still not unblock, its over two months and you are saying two week , kindly unblock the account have shared all the documents asked also for once unblock the account will make transaction from single account for further transaction so unblock the account

Parimatch Casino Complaint Stats

Resolved 254 / 332
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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