Complaint #764 Parimatch Casino

6100 INR not credited since September 2025

By Shaik R.

8 hours ago

Subject: Regarding Closed Support Ticket and Uncredited Withdrawal of ₹6,100

Dear Parimatch Support Team,

I am writing to raise a formal complaint regarding my pending withdrawal of ₹6,100, which I requested on 15 September 2025. Although I previously raised a support ticket regarding this issue, the ticket has been closed without resolving my complaint. To date, the withdrawal amount has not been credited to my bank account.

Closed the ticket without ensuring that the funds were successfully received. I have carefully reviewed my bank account and confirmed that no credit of ₹6,100 has been received. To support my claim, I am attaching my bank statements, which clearly show that the amount has not been credited.

I request that your payments team thoroughly investigate this matter. If your records indicate that the payment was successful, please provide complete proof of the transaction, including the payment reference number (UTR/transaction ID, if applicable), payment date and time, payment method, beneficiary details, and any confirmation received from your payment partner or bank.

If the payment failed, was reversed, or is still pending for any reason, I request that the withdrawal be reprocessed immediately or that the amount be returned to my Parimatch account so I can submit a new withdrawal request.

Please do not close this complaint until the issue has been fully resolved and the funds have either been credited to my bank account or an acceptable solution has been provided. I would appreciate a written response explaining the outcome of your investigation and the expected timeline for resolution.

I have been patient throughout this process, but the matter has remained unresolved for an extended period. I kindly request your immediate attention to ensure that my pending withdrawal of ₹6,100 is settled without any further delay.

Thank you for your prompt assistance. I look forward to your response and to receiving my funds as soon as possible.

Sincerely,

723511384

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹6100

Discussion

AskGamblers

• Support Team

6 hours ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Chaandu89

• India

6 hours ago

Than you parimatch and ask gamblers, i got the amount into my parimatch account

Chaandu89

• India

6 hours ago

Thank you for the update. I appreciate your response and request that the review be completed as soon as possible. My withdrawal of ₹6,100 requested on 15 September 2025 has still not been credited to my bank account. I have already shared my bank statements for verification. Please keep me informed of any updates and resolve this matter at the earliest.

Parimatch Casino

• Representative

7 hours ago

Greetings,

Thank you for your cooperation and patience. We sincerely apologize for the delay.

We have reviewed Ticket ID 38843805 that you brought to our attention and have forwarded it to the relevant team for a detailed recheck.

We are following up on your case and will get back to you as soon as we receive the earliest update from the responsible team.

Thank you for your understanding. We appreciate your patience while the review is in progress.

Parimatch Casino Complaint Stats

Resolved 215 / 290

Avg. Amount $2,634

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (76)

Parimatch Casino Complaints

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Blocked account despite full cooperation

Casino: Parimatch

Case ID: 108678685

Player ID: < sent to the casino >

Date of Issue: 11 June 2026

Details of Complaint:

I have fully complied with all requests from Parimatch, including submitting my government ID, bank statements, and verification documents. Despite this, my account remains blocked since 11 June 2026.

I have provided every piece of information requested, yet Parimatch has failed to unblock my account or process my withdrawals. Their lack of support and communication has caused significant stress and inconvenience.

Requested Resolution:

I demand immediate unblocking of my account and release of my funds. If Parimatch continues to ignore my case, I ask AskGamblers to intervene and ensure fair treatment.

Supporting Evidence:

Case ID: 108678685

Player ID: < removed and sent to the casino >

Screenshots of blocked account and correspondence (attached separately)

ID and documents already submitted to Parimatch

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Withdrawal was marked as paid but payment not received to bank

I am writing regarding one of my pending withdrawal transactions of ₹20,000 initiated on 6 May 2026, which has still not been credited to my bank account.

After I reported this issue, my account manager created investigation tickets in multiple phases (five tickets per batch). During those investigations, your team identified errors and refunded three separate withdrawal transactions of ₹20,000 each back to my betting account after initially stating that those transactions were successful.

Now, only one withdrawal of ₹20,000 remains unresolved. Your team has informed me that this transaction is marked as "successful" and has asked me to verify my bank statement. However, despite repeatedly confirming that the amount has not been credited, no proper investigation has been carried out, and my request has been denied.

I would like to point out that in the earlier cases, the transactions were also initially marked as successful. Only after a detailed investigation did your team discover the errors and refund the amounts to my betting account. Therefore, simply relying on the transaction status is not sufficient, as previous investigations have already proven that the status can be incorrect.

I kindly request you to conduct the same level of detailed investigation for this remaining ₹20,000 withdrawal. If you are unable to provide valid proof that the funds were successfully credited to my bank account, please refund the pending amount of ₹20,000 back to my betting account without further delay.

My Player ID:< sent to the casino > and the Latch batch tickets are 112947967, 112948415, 112948673, 112948994, 112949340, 112949548

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Betting id 125801144
Ticket id #114068091

I am VIP customer,i made a deposit of 20000 INR on 3/7/2026 but until now i haven't recieved my deposit in my account and ticket raised there is no update

They keep 3 to 6 months to resolve one simple deposit ticket,but i experienced when i raise ticket on ask gamblers they will resolve within one week

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Deposit successfully debited but not credited

Dear AskGamblers Team,

I am writing to request your assistance regarding a missing deposit on my Parimatch account.

On 05 July 2026 at approximately 11:19 PM IST, I made a ₹15,000 deposit to my Parimatch account using PhonePe UPI.

The payment was successfully debited from my bank account, but the amount has not been credited to my Parimatch balance.

I have already contacted Parimatch customer support and provided all the required payment proof, including the PhonePe receipt, UTR number, and bank transaction details. However, I have not received any proper resolution. I am only receiving generic responses, while my money is still missing.

I kindly request AskGamblers to intervene and help resolve this issue by asking Parimatch to either:

Credit the ₹15,000 deposit to my Parimatch account immediately, or

Refund the full amount back to my original bank account.

I am attaching the following documents as evidence:

PhonePe payment receipt

UTR details

Bank transaction proof

Screenshots of my communication with Parimatch support (if available)

Thank you for your assistance. I hope this matter can be resolved as soon as possible.

Kind regards,

Parimatch Player < sent to the casino >

Registered Email: < sent to the casino >

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Account blocked and delay in additional verification since 3 months

Hello Askgamblers Team,
I am filing a formal complaint against Parimatch regarding my account being unfairly blocked and disabled withdrawal access since 4th April 2025.I got an email from Parimatch to submit documents for additional verification check.I fully cooperated with the additional verification process and submitted all the required documents immediately. Everytime I contacted their support team regarding the progress of verification process they always respond me with generic responses that "My issue has been escalated to the relevant team and waiting for a response".They have always failed to provide a clear resolution about this issue which is totally unfair.I am attaching all the chat transcripts I had with the support team which clearly shows that they are delaying this process which was just a simple additional verification check.I have always been a loyal customer of Parimatch since a year now and I dont simply deserve this type of poor support service.
I request Askgamblers team to intervene in this matter and help me getting my account verified and enable withdrawal access.My balance currently is 99599 INR.
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Withdrawal is not credited to my bank account since June 19th

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It’s been 12 days, and I still haven’t gotten any response from the match team and support.

I have emailed all the details. They’re not responding to my concern.

I would like AskGamblers to help me with this concern.

ID: 362618260

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Approved Withdraw amount delayed

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Please help me on priority and urgently.

My betting id : < sent to the casino >

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Hello,
Account id 155639593

I am submitting this complaint regarding a failed deposit of INR 3,000.
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The amount was successfully debited from my bank account through SuperMoney UPI, but the deposit is marked as "Failed" in my Parimatch account.

I contacted the operator and a support ticket was created. They informed me that the funds would be credited within 3 business days. However, that timeframe has now passed, and I have still not received the deposit or a refund.

I have the UTR, bank transaction proof, and the failed deposit details, and I am ready to provide them if required.

I kindly request your assistance in resolving this issue.

Thank you.

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I deposited ₹25,000 into my Parimatch account on 30 June 2026. After playing a few games, my balance increased to ₹45,000. When I attempted to withdraw my winnings, my account was suddenly blocked without any prior notice or explanation.

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I request that you investigate this matter, unblock my account, and process my withdrawal as soon as possible. I have attached all relevant payment screenshots and proof for your verification.

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