Complaint #764 Parimatch Casino

6100 INR not credited since September 2025

By Shaik R.

4 weeks ago

Message on forum

Subject: Regarding Closed Support Ticket and Uncredited Withdrawal of ₹6,100

Dear Parimatch Support Team,

I am writing to raise a formal complaint regarding my pending withdrawal of ₹6,100, which I requested on 15 September 2025. Although I previously raised a support ticket regarding this issue, the ticket has been closed without resolving my complaint. To date, the withdrawal amount has not been credited to my bank account.

Closed the ticket without ensuring that the funds were successfully received. I have carefully reviewed my bank account and confirmed that no credit of ₹6,100 has been received. To support my claim, I am attaching my bank statements, which clearly show that the amount has not been credited.

I request that your payments team thoroughly investigate this matter. If your records indicate that the payment was successful, please provide complete proof of the transaction, including the payment reference number (UTR/transaction ID, if applicable), payment date and time, payment method, beneficiary details, and any confirmation received from your payment partner or bank.

If the payment failed, was reversed, or is still pending for any reason, I request that the withdrawal be reprocessed immediately or that the amount be returned to my Parimatch account so I can submit a new withdrawal request.

Please do not close this complaint until the issue has been fully resolved and the funds have either been credited to my bank account or an acceptable solution has been provided. I would appreciate a written response explaining the outcome of your investigation and the expected timeline for resolution.

I have been patient throughout this process, but the matter has remained unresolved for an extended period. I kindly request your immediate attention to ensure that my pending withdrawal of ₹6,100 is settled without any further delay.

Thank you for your prompt assistance. I look forward to your response and to receiving my funds as soon as possible.

Sincerely,

723511384

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹6100

Discussion

AskGamblers

• Support Team

4 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Chaandu89

• India

4 weeks ago

Than you parimatch and ask gamblers, i got the amount into my parimatch account

Chaandu89

• India

4 weeks ago

Thank you for the update. I appreciate your response and request that the review be completed as soon as possible. My withdrawal of ₹6,100 requested on 15 September 2025 has still not been credited to my bank account. I have already shared my bank statements for verification. Please keep me informed of any updates and resolve this matter at the earliest.

Parimatch Casino

• Representative

4 weeks ago

Greetings,

Thank you for your cooperation and patience. We sincerely apologize for the delay.

We have reviewed Ticket ID 38843805 that you brought to our attention and have forwarded it to the relevant team for a detailed recheck.

We are following up on your case and will get back to you as soon as we receive the earliest update from the responsible team.

Thank you for your understanding. We appreciate your patience while the review is in progress.

Parimatch Casino Complaint Stats

Resolved 241 / 316

Avg. Amount $2,427

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (80)

Parimatch Casino Complaints

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Deposit Amount Debited but Not Credited to My Parimatch Account

I am raising this complaint regarding two UPI deposit transactions that were successfully debited from my bank account but have not been credited to my Parimatch account.

Details:

Parimatch User ID: 894890145
Registered Phone: XXXXXXX7128
Date of Transactions: July 29, 2026
Payment Method: UPI

Transaction Details:

Transaction 1: ₹9,999 at 11:03 PM (Transaction ID ending 6976)
Transaction 2: ₹12,000 at 11:31 PM (Transaction ID ending 6717)

Total Amount Debited: ₹21,999

The total amount of ₹21,999 has been debited from my bank account, but the funds have not been credited to my Parimatch wallet.

I have already contacted Parimatch through their live chat support. Unfortunately, I was only able to interact with an AI chatbot and could not get my issue escalated to a human support representative. As a result, my complaint remains unresolved.

I request that the payments team urgently investigate these failed deposit transactions and either:

Credit the full amount of ₹21,999 to my Parimatch account, or
Refund the amount to my original payment method if the deposits were unsuccessful.

I have already provided the complete transaction IDs, bank statement, and other supporting documents for verification.

However, Their support team is intentionally delaying the things

I request a prompt resolution, as this issue involves a significant amount of money and has caused considerable inconvenience.

Thank you.

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Unresolved 4000rs Withdrawal Missing Funds After 12 Days and VIP Escalation Ignored

I am filing this complaint against Parimatch regarding a failed withdrawal of ₹4,000 initiated on July 24, 2026.

The funds were deducted from my gaming balance, but they never arrived in my personal bank account. I have already provided official bank statements covering the entire period (July 24 to date) clearly proving non-receipt of funds.

Key details of the dispute:
1. Transaction Date: July 24, 2026
2. Amount: ₹4,000 INR
3. Support Ticket: #119685193
4. Status: No valid 12-digit UTR/RRN number has been provided, nor has a manual wallet rollback been executed.

Despite holding VIP account status—which promises expedited account management—I have been subjected to repetitive, automated script responses for over 12 days. On August 4, a VIP support representative (Abhay) confirmed that the issue was escalated to the Expert/Finance Team for a manual balance rollback. However, more than 48 hours have passed since that escalation with zero updates or balance adjustments.

I request AskGamblers' intervention to hold Parimatch accountable and ensure that either a valid UTR number is provided or the ₹4,000 is manually credited back to my Parimatch wallet immediately.

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Withdrawal pending for 26 days

Hi,

My withdrawal not received for 26 days please solve my problem.

Ticket ids are 121634980 and 120966463

Withdrawal amount is 15000

I contacted customer service multiple times and they give me same technical repeated bot answer that we are working on your request but my issue not solved yet.

I am uploading some proof for confirmation and clarity. I already send bank statement to concerned department for solution.

This long time is very frustrating especially for valuable and old customers.

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Declined Deposit from Parimatch

I am filing this complaint because I have been waiting for my refund for a long time, but despite multiple emails, live chat conversations, and providing every document requested by Parimatch, my issue remains unresolved.
On 22 July 2026, I made a ₹500 deposit to my Parimatch account using Paytm UPI. The amount was successfully deducted from my bank account, and the transaction was completed from my bank's side.
However, the amount was never credited to my Parimatch account. Instead, the deposit was marked as Failed/Declined.
Transaction Details:
Amount: ₹500
Deposit Date: 22 July 2026
Payment Method: Paytm UPI
UPI Reference Number (UTR): 310908003350
Deposit Status: Failed/Declined on Parimatch
Immediately after the failed transaction, I contacted Parimatch Live Chat and Email Support. They initially informed me that the refund would be processed within 3 working days.
Later, I received another email stating that my refund would be credited by 27 July 2026.
Trusting their response, I waited patiently.
Unfortunately, even after 27 July, no refund was credited to my bank account.
Parimatch then asked me to provide additional verification documents.
I fully cooperated and submitted everything requested, including:
Official Bank Statement (PDF)
Payment Screenshot
Paytm UPI Transaction Screenshot
UPI Reference Number
Complete Bank Transaction History
Every additional document requested by their support team
Despite providing every required document, Parimatch has still not refunded my money.
Instead, I continue receiving the same generic email stating that:
The issue is under investigation.
The Billing Department is working on it.
They are waiting for the payment provider.
They cannot provide any timeline.
This same response has been repeated multiple times without any actual progress.
As of 5 August 2026, it has been around two weeks since my failed deposit, yet:
No refund has been credited.
No Refund UTR/ARN has been provided.
No exact refund date has been given.
No proper explanation has been provided.
I believe I have fully cooperated with Parimatch and have provided every piece of evidence they requested.
Keeping a customer's money for such a long period without providing a refund or a clear resolution is unfair and unacceptable.
Therefore, I kindly request AskGamblers to help resolve this dispute.
I request Parimatch to:
Refund my ₹500 immediately to my original payment source.
If the refund has already been initiated, provide the official Refund UTR/ARN/Reference Number.
Stop sending generic automated replies and provide a proper resolution.
Evidence Attached:
₹500 Paytm UPI Payment Screenshot
Official Bank Statement (PDF)
Bank Transaction History
Parimatch Failed Deposit Screenshot
All Email Conversations
Live Chat Screenshots
I sincerely request AskGamblers to intervene and help me recover my money.
Thank you

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It has now been more than 30 days since I made a deposit of ₹10,000, and the amount has still not been credited to my Parimatch account.

Since the issue began, I have been in regular contact with Parimatch's support team. I have provided all the requested information, including transaction details and proof of payment, and have responded to every email they have sent. Despite this, we have simply been going back and forth over email without any resolution.

I believe I have given Parimatch more than enough time to investigate and resolve this matter. The prolonged delay and lack of a satisfactory outcome are unacceptable.

I kindly request that AskGamblers investigate this complaint and assist in reaching a fair and timely resolution. I am happy to provide any supporting documents, including payment confirmation, UTR, transaction details, and the full email correspondence with Parimatch, if required.

Thank you for your time and assistance. I look forward to your response and hope this matter can finally be resolved.

Kind regards,

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I am writing to report an issue regarding a deposit made to my Parimatch account. On 1 August 2026 at 9:50 AM, I deposited INR 6000. The payment was successfully deducted from my bank account, but the amount has still not been credited to my Parimatch betting account.

Betting ID: < sent to the casino >

I request you to verify the transaction and credit the deposited amount to my betting account as soon as possible. Screenshots of the transaction and payment proof are attached for your reference.

Thank you.

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I am writing to raise a complaint regarding a deposit that has not yet been credited to my gaming account.

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Deposit Details:

- Deposit Amount: 300 INR

- Date & Time: 30th June 2026 7:16 pm

- Transaction ID/Reference Number: 227737152647

- Payment Method: [UPI]

I have already waited for a reasonable amount of time, but the funds have not been credited. I kindly request that you investigate this issue and assist in resolving it as soon as possible.

I have attached the payment proof and transaction details for your reference. Please let me know if you require any additional information.

Thank you for your prompt attention to this matter. I look forward to your response and a quick resolution.

Sincerely,

Parimatch account D 380693880

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