Complaint #873 Parimatch Casino

4000 UPI deposit not credited UTR 214836291476

By Vikram91

1 month ago

Hello AskGamblers Team,

I would like to file a complaint against Parimatch regarding a UPI deposit of 4,000 that has not been credited to my Parimatch account from last 15 days

Transaction Details

Player ID: 558519067

Registered Email: <removed>

Deposit Amount: ₹4,000

Payment Method: UPI

Transaction Date: 4 September 2026

UTR Number: 214836291476

I made a deposit of 4,000 through UPI on 4 September 2026. The amount was successfully debited from my bank account, but it has not been credited to my Parimatch account.

I have been waiting for the issue to be resolved, but the funds are still missing.

I request AskGamblers to assist me in resolving this issue and recovering my ₹4,000.

I kindly request Parimatch to investigate the transaction using the provided UTR number and either credit the amount to my gaming account or process a refund.

I am ready to provide the UPI payment receipt, bank statement, and any other supporting documents required to verify the transaction.

I hope this matter can be resolved as soon as possible.

Thank you for your assistance.

Regards,

Vikram

Disputed Casino Parimatch Casino

Reason Amount not credited

Amount ₹4000

Discussion

AskGamblers

• Support Team

1 month ago

Dear @Vikram91,

The AskGamblers Complaint Team is kindly asking you to assist the Parimatch Casino team further and send the required bank statement.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Vikram91

1 month ago

Dear Parimatch Team,

I am writing to follow up on my pending refund, which has now been delayed for 18 days.

During my conversation with your support team through live chat, I was assured that the amount would be credited back to my account within 3 working days. However, despite this assurance, I have still not received my refund.

Regarding your request for a bank statement, I would like to clarify the following:

The original deposit was made through my friend's bank account and not directly from my personal bank account.
I intentionally used my friend's account due to concerns about potential restrictions or blocks on my personal bank account.
I have already provided the available UPI payment screenshots as proof of the original transaction.
My friend currently does not have net banking credentials, making it difficult to obtain the requested bank statement.

I would like to emphasize that I have not received the refund amount in any of deposited bank accounts.

As the payment was initiated from your platform, I request that you verify the transaction through your internal payment records and confirm the status of my refund.

Since your support team explicitly assured me that the refund would be processed within 3 working days, I request that you honor that commitment and proceed with the refund without insisting on a bank statement that I am unable to provide.

You can verify the original payment and refund status through your internal transaction records.

If you claim that the refund has already been processed, please provide:

Refund transaction reference number (UTR/ARN).
Exact date and time of the refund.
Proof of successful payment to the beneficiary.

Additional Failed Deposits

Furthermore, I would like to bring two additional declined deposits to your attention:

5,000 deposited on 18/09/2026 (Friday) – Deposit declined.
5,000 deposited on 21/09/2026 (Monday) – Deposit declined.

Both transactions have been unsuccessful, and I would like to know when I can expect the refunds for these two additional deposits.

Please provide a clear timeline for processing all my pending refunds.

It has already been 18 days, and I have been waiting patiently based on your support team's assurance. I request you to resolve this matter immediately and process my refund without any further delays.

I kindly request you to proceed with the refund without insisting on a bank statement, as I have already confirmed that the amount has not been credited to my account.

I have been a loyal Parimatch user for 6 years, and I genuinely expected better service and support.

I look forward to your prompt response.

Regards,
Vikram

Parimatch Casino

• Representative

1 month ago

Dear Vikram91,

Thank you for your continued cooperation.

To help us conduct a thorough review of your case and provide you with the most accurate assistance possible, we kindly request that you provide a detailed PDF bank statement covering the period from the deposit date up to the present date.

Please ensure that the statement clearly displays the following information:

-Bank logo
-Full account number
-Account holder’s details
-All transactions during the requested period

The requested statement is essential for our team to verify the transaction details and proceed with the investigation.

We appreciate your patience and understanding while we work to assist you.

Parimatch Casino Complaint Stats

Resolved 283 / 365

Avg. Amount $2,372

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 177 out of 223 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Deposit not received please check and verify

Dear Parimatch Support Team,

I am writing to report an issue regarding my deposit of ₹9,500. The payment was successfully completed through PhonePe, but the amount has not yet been credited to my Parimatch account.

Please find my transaction details below:

Parimatch ID: 449389704

- Deposit Amount: ₹9,500

- Payment Date: 24 October 2026

- Payment Time: 09:06 AM

- Payment Method: PhonePe (UPI)

- Transaction ID: T2610240906505829334089

- UTR Number: 105128013859

- Beneficiary Name: Rajmal Meena

Although the transaction status shows as successful in PhonePe, the deposit is still missing from my Parimatch account.

I have attached the payment screenshot as proof of the successful transaction.

I kindly request you to investigate this issue and credit the pending ₹9,500 to my Parimatch account as soon as possible.

Please look into this matter and provide me with an update at the earliest.

Thank you for your assistance and support.

Best regards,

Parimatch ID: 449389704

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Withdrawal is blocked

My withdrawal was declined on October 17th, after which I was asked for further verification when I mailed them.

I have already provided them with the required details.

Now they are not replying to my mails from more than a week.

This is very unfair and predatory.

I have already provided the Aadhaar card and wallet statements; please look into this

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Deposit is not credited by parimatch

Dear AskGamblers Complaints Team sir/mam,

I am a player of parimatch casino from past more than 1 year

My registered Player ID is 523947990.

On 25 october 2026, I made a deposit of rs 100 inr from my bank account (Account Number: 8054551592). On the platform's transaction history, this transaction is marked as "Failed".

the reund has still not been credited to my bank account. I have been waiting for many days without receiving my money.

I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative haven't heard my voice and stated that in this case please provide us their upi id without xxx . But as per RBI guidelines neither my bank nor 3rd party bank Paytm disclose the upi id by stated that due to RBI policy we can provide you receiver upi id for security reasons. Hence I provide them my bank statement but they deliberately close the chat section.

To support my claim, I have attached the proof in complaint registered with it .

My official bank account statement covering the period from 25 october 2026 up to today, showing that 1000 inr goes to parimatch payment partner kanhiya has occurred.

I have already waited for several days. I strictly request that my pending deposit of rs 1000 INR be credited to my gaming account immediately.

I kindly request the AskGamblers team to intervene and help me get my funds released directly to my gaming account.

Thank you for your assistance.

Player ID: 523947990

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Withdrawal not received for over a month

User ID: 401915938

Dear ask gamblers Team,

I would like to file a complaint against Parimatch regarding two withdrawals that have not been credited to my bank account.

Withdrawal Details:

1. ₹9,000 – 3 October 2026
2. ₹5,000 – 3 October 2026

Both withdrawals are showing as Successful in my Parimatch transaction history. However, I have not received either amount in my bank account.

It has now been more than a month, and the issue remains unresolved.

I have contacted Parimatch customer support multiple times and provided my bank statement for verification.

The cases were escalated to their relevant departments:

- ₹9,000 – Ticket #151485448
- ₹5,000 – Ticket #151492083

Bank Statement PDF Password: 9873000100073264

Despite these escalations, I have not received my money or a satisfactory resolution.

I request ask gamblers to investigate this matter and help me recover my missing withdrawals.

I can provide screenshots of my transaction history, support conversations, and bank statements as evidence.

Thank you for your assistance.

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Pending payment since 1 oct

My name is hrithik and currently I am facing issues in parimatch in withdrawals I have not faced issue in past but currently I am facing this problem inhave not received my withdrawal amount in my bank account after withdrawal shown successfull in Parimatch i contact PARIMATCH customer service but they did not solved my problem yet they just create ticket on my issue I still not received my funds

My game id related to withdrawal is. 745193457

And I am facing issue in three withdrawals 95600,10000,5000 please solve my issue I want my amount.

I am attaching my pdf bank statement directly from my bank and other proofs.

Pdf is password attached and password is 6410001500015920

Realetd ticket ids 150398845, 150403201, 150410612

Resolved

₹24,560

Withdrawal and deposit issue

I have not received my withdrawal amount of 5000 INR since 25 September sir please give me my withdrawal amount

My player ID is = 339539084

Ticket IDs are = 35037784, 150189019, and 106325759

I am attaching all the proofs here for a better solution and understanding regarding this matter

I am sharing my bank statement from the date of withdrawal to Today for a better solution.

Please give me my balance

Pdf PASS is = RAJUYADAV29082006

58h left

₹7,500

Withdrawal not received from last 1 month

Hii I did not received my withdrawal in my bank account amount is 19000 and 20600

I made withdrawals on 13 September and 14 September 2026 and I created tickets on 19 September 2026 but my withdrawal still not received in my bank account

I am sharing here my Bank statement and other details.

My player id is =732083544

Ticket id amount rs 19000 is 134479845

And ticket id from withdrawal 20600 is 134463600

Customer service not replying and the problem happened with me first time I just want to solve this problem and I want my amount back in my bank account or PARIMATCH account please help me in this matter

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Withdrawal delayed by the casino operator

I made a withdrawal on 13 September at Parimatch Casino.

After that, on 22 October, I made a ticket regarding a delayed withdrawal.

Parimatch created a ticket, but multiple times, when I contacted them, they said that after 4 days had passed since the ticket was created, they were working on it.

No proper resolution has been provided by them.

Kindly help me with this withdrawal delay

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Parimatch Missing 49585 INR Withdrawals marked Successful but funds never credited to bank account

Dear AskGamblers Team,

I am reaching out to you as my last hope of resolving my pending withdrawal of ₹49,585. After reviewing the complaints listed on AskGamblers, I noticed that many other users are experiencing the same issue. I sincerely request your intervention to help resolve this matter and release my funds as soon as possible.

I am writing to formally lodge a serious complaint against Parimatch regarding a withdrawal amount of ₹49,585. Although the transaction is marked as “Successful” in my casino account history, the funds have never been credited to my bank account. I consider this a serious issue and request an immediate investigation, along with clear proof of payment and the prompt release of my pending funds.

My Account Details:

Account Name: < full name removed >
Player ID: 855820828

Details of the Transactions:
Withdrawal : 49,585 INR (Processed on 22 October 2026, 17:35)

Parimatch Raised Ticket IDs:
#148722108

My main concern is this: Why does Parimatch mark a withdrawal transaction as “Successful” when the funds have not actually been credited to my bank account? I request a clear and transparent explanation, along with verifiable proof of payment and an immediate resolution of this issue.

The Parimatch support team claims that the withdrawal of ₹49,585 has been successfully processed and has provided the UTR number 629511631165 as proof of the transaction. However, after checking with ICICI Bank, I can confirm that no such credit was received in my bank account on 22 October 2026.

I have attached my official ICICI Bank account statement as undeniable proof covering the entire period from the date of withdrawal until today (Password: < removed >). It clearly shows that no such amounts have entered my account. I have also attached screenshots of the Parimatch support tickets (#148722108) to demonstrate that I have already tried resolving this through their official support channel without success. I have also attached, the Email Communication between Parimatch Support

I refuse to wait any longer for generic automated replies. The evidence is clear. I demand that Parimatch immediately investigate why these transactions are falsely marked as successful and process a full refund of my 49,585 INR directly to my ICICI bank account or credit it back to my Parimatch Casino Account

Thank you for your urgent assistance.

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35600 INR withdrawals marked successful but not credited to my bank account

Name: <full name removed>

ID: 635852338

Statement Password: urmi0906

I am filing this complaint against Parimatch regarding 4 bank transfer withdrawals requested in July 2026 (10,700 INR on July 14, 8,800 INR on July 15, 8,200 INR on July 15, and 7,900 INR on July 16).

I have made several withdrawals before and usually receive them on time, but specifically, these four transactions have not been credited to my bank account to date.

Even though Parimatch shows them as "Successful" in my payment history, the funds never arrived.

I tried contacting support multiple times through live chat and email, but I only received automated replies, and no live agent ever resolved my issue.

I have attached screenshots and an updated bank statement (password provided above) confirming non-receipt.

I kindly request that the AskGamblers team intervene and help me get my pending withdrawals credited.

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