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4000 UPI deposit not credited UTR 214836291476


3 weeks ago

Hello AskGamblers Team,

I would like to file a complaint against Parimatch regarding a UPI deposit of 4,000 that has not been credited to my Parimatch account from last 15 days

Transaction Details

Player ID: 558519067

Registered Email: <removed>

Deposit Amount: ₹4,000

Payment Method: UPI

Transaction Date: 4 September 2026

UTR Number: 214836291476

I made a deposit of 4,000 through UPI on 4 September 2026. The amount was successfully debited from my bank account, but it has not been credited to my Parimatch account.

I have been waiting for the issue to be resolved, but the funds are still missing.

I request AskGamblers to assist me in resolving this issue and recovering my ₹4,000.

I kindly request Parimatch to investigate the transaction using the provided UTR number and either credit the amount to my gaming account or process a refund.

I am ready to provide the UPI payment receipt, bank statement, and any other supporting documents required to verify the transaction.

I hope this matter can be resolved as soon as possible.

Thank you for your assistance.


Regards,

Vikram

Disputed Casino Parimatch Casino
Amount ₹4000

Discussion

User name

Dear @Vikram91,

The AskGamblers Complaint Team is kindly asking you to assist the Parimatch Casino team further and send the required bank statement.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

User name loyalty-level-2
Dear Parimatch Team,

I am writing to follow up on my pending refund, which has now been delayed for 18 days.

During my conversation with your support team through live chat, I was assured that the amount would be credited back to my account within 3 working days. However, despite this assurance, I have still not received my refund.

Regarding your request for a bank statement, I would like to clarify the following:

The original deposit was made through my friend's bank account and not directly from my personal bank account.
I intentionally used my friend's account due to concerns about potential restrictions or blocks on my personal bank account.
I have already provided the available UPI payment screenshots as proof of the original transaction.
My friend currently does not have net banking credentials, making it difficult to obtain the requested bank statement.

I would like to emphasize that I have not received the refund amount in any of deposited bank accounts.

As the payment was initiated from your platform, I request that you verify the transaction through your internal payment records and confirm the status of my refund.

Since your support team explicitly assured me that the refund would be processed within 3 working days, I request that you honor that commitment and proceed with the refund without insisting on a bank statement that I am unable to provide.

You can verify the original payment and refund status through your internal transaction records.

If you claim that the refund has already been processed, please provide:

Refund transaction reference number (UTR/ARN).
Exact date and time of the refund.
Proof of successful payment to the beneficiary.

Additional Failed Deposits

Furthermore, I would like to bring two additional declined deposits to your attention:

5,000 deposited on 18/09/2026 (Friday) – Deposit declined.
5,000 deposited on 21/09/2026 (Monday) – Deposit declined.

Both transactions have been unsuccessful, and I would like to know when I can expect the refunds for these two additional deposits.

Please provide a clear timeline for processing all my pending refunds.


It has already been 18 days, and I have been waiting patiently based on your support team's assurance. I request you to resolve this matter immediately and process my refund without any further delays.

I kindly request you to proceed with the refund without insisting on a bank statement, as I have already confirmed that the amount has not been credited to my account.

I have been a loyal Parimatch user for 6 years, and I genuinely expected better service and support.

I look forward to your prompt response.

Regards,
Vikram
User name
Dear Vikram91,

Thank you for your continued cooperation.

To help us conduct a thorough review of your case and provide you with the most accurate assistance possible, we kindly request that you provide a detailed PDF bank statement covering the period from the deposit date up to the present date.

Please ensure that the statement clearly displays the following information:

-Bank logo
-Full account number
-Account holder’s details
-All transactions during the requested period

The requested statement is essential for our team to verify the transaction details and proceed with the investigation.

We appreciate your patience and understanding while we work to assist you.

Parimatch Casino Complaint Stats

Resolved 271 / 353
Avg. Amount $2,443
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 168 out of 214 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino
Failed to credit ₹3,140 withdrawal within the stated 24-hour timeframe

Player ID: 222037837

I am filing this complaint against Parimatch regarding an unresolved withdrawal of ₹3,140 that has not been credited to my bank account within the stated withdrawal processing timeframe of 24 hours.

According to my Parimatch transaction history, I initiated the withdrawal on 8 October 2026 at 14:12. The transaction is still showing as “In processing,” and the funds have not been credited to my bank account.

Withdrawal details:

* Withdrawal amount: ₹3,140 INR

* Withdrawal date and time: 8 October 2026, 14:12

* Transaction ID: 700000…9553 (partially displayed in the screenshot)

* Withdrawal method: Bank Transfer

* Bank account reference displayed: 8242857891

* Current status: In processing

Parimatch states that the normal withdrawal processing timeframe is 24 hours. I expect the operator to adhere to its stated timeframe or provide a clear, evidence-based explanation for the delay. Keeping a withdrawal pending without crediting the funds or providing a satisfactory explanation is unacceptable.

I request AskGamblers to review this case and assist me in obtaining a resolution from Parimatch. I want the operator to investigate the transaction immediately, confirm the exact status of my withdrawal, and release the full ₹3,140 to my bank account without further unnecessary delay.

If the payment has already been processed, I request the operator to provide the transaction reference or other verifiable payment confirmation so that I can trace it with my bank.

I am attaching a screenshot of the withdrawal status as supporting evidence. I expect a clear response and a definite resolution rather than generic instructions to wait.

Desired resolution: Credit the pending ₹3,140 withdrawal to my bank account and provide confirmation of the completed payment.

Chart Pointer
76h left
₹3,140
Deposit of 500 INR via Paytm UPI on 18 Sept not credited

I am filing this formal complaint against Parimatch regarding a deposit of ₹500 that has been stuck since 18 September 2026. Despite providing absolute proof of the transaction, the platform refuses to credit my account or properly investigate the matter.

• Date of Transaction: 18 September 2026

• Deposit Amount: 500 INR

• Payment Method: Paytm UPI

• Source Bank: Axis Bank (Account ending in XX3288)

• Recipient Merchant Account Name: Balwinder Kaur

• 12-Digit UPI UTR / Reference Number: [ 626169446681 ]

• My Parimatch Player ID: [ 557458627 ]

The funds were successfully debited from my bank account and completely settled to the local UPI collection account generated by Parimatch’s automated payment gateway. I have continuously emailed Parimatch Support and provided them with an official, clear PDF bank statement demonstrating that the funds left my account.

Today, Parimatch sent me a generic response stating they "have not received the funds" and closed the matter.

As the user, I have no control over Parimatch's third-party Payment Service Providers (PSP). The UTR number proves the money reached their payment infrastructure. It is the responsibility of Parimatch's senior finance team to manually reconcile this UTR number with their payment gateway partner rather than continuously giving copy-paste rejections to a customer who has provided full bank authentication.

I request Parimatch to immediately escalate this UTR number to their core financial department, locate the funds within their merchant gateway, and credit the ₹500 to my player account balance or issue a manual reversal back to my source bank account.

Status solved Resolved
₹500
Uncredited Withdrawals Totaling 51000 Falsely Marked as Successful

Dear AskGamblers Team,


I am filing a formal complaint against Parimatch Casino regarding 3 uncredited withdrawal transactions totaling ₹51,000 INR. All these transactions are marked as "Successful" in my casino profile history, but none of these funds have ever arrived in my bank account.


These withdrawal requests were made over a month ago in August 2026, and despite waiting for weeks, Parimatch has still NOT resolved this issue.


Account Details:

player ID: 849137502


Details of Uncredited Transactions:

₹15,000 INR – Requested on 18 August 2026, 14:27 (Withdrawal Date: 18 Aug 2026, 16:27)


₹16,000 INR – Requested on 18 August 2026, 16:37 (Withdrawal Date: 18 Aug 2026, 16:41)


₹20,000 INR – Requested on 25 August 2026, 00:46 (Withdrawal Date: 25 Aug 2026, 01:09)


Total Missing Amount: ₹51,000 INR


Issue & Evidence:

I have provided my official Punjab National Bank statement covering the entire period from August 2026 to date.

Bank Statement Password: 9224000100034937


As clearly visible in my bank statement, none of these amounts were ever credited to my account.


Parimatch support raised Ticket ID #140869136 for ₹20,000, but they have avoided properly addressing or creating tickets for the remaining ₹15,000 and ₹16,000 transactions despite multiple live chat requests.


Their live chat agents keep stalling and closing chats without giving any concrete updates.


My Demand:

I have provided complete documentation, bank statement (Password: 9224000100034937), and proof showing that my money is missing. Since I have been waiting for over a month without any solution, I demand that Parimatch immediately investigate these falsely marked transactions and refund the total amount of ₹51,000 INR directly back to my Parimatch gaming account balance (Player ID: 849137502) without further delays.


I trust AskGamblers to intervene and help me resolve this issue as soon as possible.


Sincerely,


Chart Pointer
73h left
₹51,000