Mark all as read

Settings

Notifications
Casino Complaints

2800000 Balance Blocked Under Unjustified Withdrawal Restrictions Player ID 741683506


2 months ago

Dear AskGamblers Team,I am filing a new complaint against Parimatch India as my total balance of ₹2,800,000 (29 Lakhs INR) is strictly blocked from withdrawal under an endless 45-day "additional verification.


"Key Facts & Evidence Provided:100% Verified Profile: My casino verification dashboard is already marked as "Done" with green ticks.


Transaction History Proof: The disputed ₹7,000 deposit is explicitly shown as credited in my Parimatch transaction history (Screenshot attached).


Official Bank Statement: I have provided my official Axis Bank PDF confirming the successful transfer of funds.


Casino Escalation: On June 25, 2026, Parimatch Support (Agent Ahmed) emailed me confirming they received all documents and escalated the case to their "Experts."


Holding ₹28 Lakhs restricted when my profile is verified and deposits are credited is completely unfair. Please intervene to lift my withdrawal restricted.


Thank you,

Akhilesh Kumar


Player ID: 741683506

Register mobile: < removed >

Parimatch Ticket ID: 101286034

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name

Dear Parimatch Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the matter along with evidence where it is clearly visible that the player didn't pass the KYC procedure. 

As per the AGCCS Terms, we consider all the information presented during the course of our complaint process totally confidential and not shared with third parties. Please send required information directly to suppor­t@a­skg­amb­ler­s.com.

Thank you in advance.

User name
Greetings,

We understand your concerns and would like to provide further clarification regarding the verification process.

As explained in our previous communications, there are two stages of verification. You successfully passed the primary verification, which confirmed that your identity and the documents you submitted matched the information on your account.

However, passing the primary verification does not conclude the entire review process. Certain accounts are subject to an additional verification, which is a separate review carried out in accordance with our internal compliance procedures.

Following this additional review, your account did not meet the required verification criteria based on the findings of the responsible team. Consequently, the decision regarding your account was made in accordance with Rule 88 of our Terms and Conditions.

We understand that this may not be the outcome you were expecting. However, after a thorough review, this decision is final and remains in accordance with our Terms and Conditions.
User name loyalty-level-1
Dear AskGamblers Team,I completely deny this false accusation of multi-accounting. I have been playing strictly on this single account for 4 years.As you can see in my attached screenshots, my dashboard was fully verified with a green tick because all my personal documents are genuine, unique, and belong only to me. If I had multiple accounts, my KYC verification would not have been marked as successfully "Done."Parimatch is making vague excuses just to avoid paying my legitimate winnings of ₹2,600,000 INR. I request the AskGamblers team to strictly demand technical proof (like shared payment methods or duplicate KYC data) from the casino via your support email. Please do not close this case without verified evidence.Thank you.

Parimatch Casino Complaint Stats

Resolved 254 / 332
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 2 days
Daily-Freespins
COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (267)

Parimatch Casino Complaints

See all complaints for this casino