Complaint #579 Parimatch Casino

10000 INR UPI deposit missing ticket closed without resolution

By cricmania

3 months ago

I am filing a serious complaint against Parimatch regarding a missing deposit of ₹10,000.

On 27th February 2026, I deposited ₹10,000 via UPI into my Parimatch account.

User ID: 895658372

Amount: ₹10,000

UPI Transaction ID (UTR): 391750974985

Ticket ID: #79405875

The amount was successfully debited from my bank account, but it has not been credited to my Parimatch account. It has now been more than 18 hours.

I contacted Parimatch support multiple times via live chat. In most cases, the chat is handled by bots, and it is extremely difficult to reach a real human agent. There is no proper email support for escalation either.

I created ticket #79405875 and provided complete proof, including:

Payment transaction screenshot

UTR number

Exact date and time of transaction

Despite submitting full and valid proof, the ticket was simply marked as “resolved” without crediting my funds or giving any real explanation. I was told to wait 5 hours, which I did. Even after waiting much longer, nothing changed.

In their own system, the transaction still shows as “pending.” When I attempt to track the UTR, it now says:

“Looks like this UTR number has already been used.”

This situation is highly concerning and unprofessional because:

My bank has confirmed the payment was successful.

The operator has my money.

The funds are not credited to my account.

My support ticket was closed without resolution.

This appears to be either serious negligence or deliberate delay.

I request Parimatch to immediately:

Reopen ticket #79405875.

Properly investigate the UTR 391750974985.

Credit ₹10,000 to my account or refund it to my bank without further delay.

I am attaching all transaction details again for transparency.

I request that AskGamblers intervene and help resolve this matter, as the operator has failed to handle it responsibly despite receiving complete proof of payment.

Disputed Casino Parimatch Casino

Reason Amount not credited

Amount ₹13299

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the casino's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any oustanding withdrawal requests or payments which were not part of the present case or payments referring to another casino operator, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

Parimatch Casino

• Representative

2 months ago

Dear AskGamblers Team,
The complaint has been fully resolved from our side.
Thank you.

cricmania

• 2 reviews

2 months ago

Hi parimatch team i have still not received 3300 inr in my account. also you have not answered why my account was not showing as VIP player since last 2 months and i deposited so big amount during this time and fulfilled all conditions for weekly cashion vip loyalty cashback but since account was not showing vip i did not get any cashback. so you have to credit all cashback to my account or i am done with your platform as you people scam your long termcustomers.

Parimatch Casino

• Representative

2 months ago

Greetings,

Please be informed that the deposit of 3,300 INR has already been successfully credited to your account. Kindly log in to your gaming account and confirm that the funds are available.

Kind regards,
Parimatch team

Parimatch Casino Complaint Stats

Resolved 192 / 266

Avg. Amount $2,904

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
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player id 412063968

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Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

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Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

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Transfer Method: Bank Transfer

Bank Account: < account number removed >

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Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

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