After depositng ~200 euros i finnally managed to win a good sum of money ~1700€ and when i tried to withdraw 1000€, my payment was rejected and i was told to verify my account via e-mail with my selfie and a photo of my id (Everything ok until now, nothing new).
On 20 August i've sent all info, one day later i got an answer saying that "Your request has been sent to our specialists and need more time to be processed. We will inform you about any changes with the following letter. "
It's been 10 days since i've sent the email and i still don't have an answer, everything i try to chat them via online support i get this message "The verification process can vary from user to user". So how long do i have to wait?