Complaint #662 Parimatch Casino

1 month has passed and my withdrawals are still not received

By Ankit K.

1 month ago

TICKET IDs:

#89936470

#89434965

I made two withdrawal requests of 11110 and 7810 on April 4, 2026, and 30 March 2026.

After 2-3 days had passed, I contacted support and asked them about my withdrawal status. They told me the withdrawals are successful, but I have not received my withdrawal amounts in my bank account.

I submitted the related bank account PDF to customer service, and they created two tickets on my issue.

Now, 1 month has passed, and I have not received my withdrawals.

Please give me my withdrawal amount in my bank account.

I provided all the related documents.

I am submitting ticket status screenshots.

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹18920

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ankit7263

• India

1 month ago

Yes I received all the withdrawal amount in my account and thanks for this valuable time and continued support.

And please solve this two more ticket Eeleated with my withdrawal and ticket Ids are 100705651 and 100707050.

Please solve this my two last tickets.

Thanks Parimatch and askgamblers for your support. I am waiting for solution of these two last tickets.

AskGamblers

• Support Team

1 month ago

Dear @Ankit7263,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

1 month ago

Greetings ANKIT7263,

We would like to inform you that your three withdrawal requests of INR 10,020, INR 5,560, and INR 9,890 could not be completed successfully and were therefore returned to your betting account on 13/05/2026.

Kindly check your account balance for confirmation. Should you need any further assistance, please do not hesitate to contact us.

Parimatch Casino Complaint Stats

Resolved 201 / 277

Avg. Amount $2,796

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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Username: < sent to the casino >

Account id : < sent to the casino >

Utr number : 616745281409

Date : 16/06/2026

Time : 9:33 pm

Transaction id: 1304574537

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I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

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I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

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I am expecting that they will solve my problem very fast.

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