Ag Awards

Palace of chance won't pay random jackpot

Complaint Info
Disputed casino Palace of Chance Casino
Reason Declined payment
Posted on May 16, 2014

I was given a free no deposit $100 chip to play in the casino. I was playing Mystic Dragon and won the random jackpot of over $5300. I contacted the casino and was told the winnings were not valid as i had not deposited before using the chip. i am a depositing player there, but used several free no deposit chips that were sent to me in the mail. (email) They told me that if i deposited right then and there, they would give me a nice deposit bonus and maybe my luck would continue. i am wondering if there is anyone i could talk to, to find out if this is fair and standard practice for online casinos. I am very new to this and feel cheated. Any help that you or anyone can give would be greatly appreciated. Thanks for listening.

Posted on January 12, 2010

I am Steve Ariel Affiliate Manger for Gambling Wages and Palace of Chance is one of the brands that we represent. I will be more than glad to bring the issue up to the casino, but I need your Player ID to do so. You can send me an email to [email protected]­gam­bli­ngw­age­ and I will be more than glad to help you get an answer from the casino.

Posted on January 16, 2010


My username at Palace of Chance was; *********.  The email that was used was; ******­***­***­*@h­otm­

I have since sent in a complaint at the Real Time Gaming Central Disputes System.  I am new to this, so I don't really know if all the rules were followed or not, I do know that I did hit the random jackpot of over $5300, while playing Mystic Dragon, with a free ($100) no deposit chip from the casino.  And that I was a depositing player there.  I appreciate any and all assistance with this issue.

Thank you.

Posted on January 16, 2010

This is Carolyn with POC.

We are truly sorry. The transaction for the amount of $5,314 was denied due to abuse of the freechip program.

As per casino rules and regulations: **Multiple free chip redemptions in a row will result in a voiding of all winnings**.

The freechips offered by the casino are to be redeemed between deposits only; so far no deposit was found in the account.

The balance was reset to $0, so you can make a deposit and start all over again. (You can apply a bonus over the deposit amount; you can contact our customer support for more information). 

If you want to play for fun, you can select the option "Play for Fun" in the login page.

Best wishes, 


POC Withdrawals Department

Posted on January 19, 2010

Thank you "AskGamblers" for your help. As i stated before, i am very new at this. i think i started playing slots online in early nov. or later. So i was not aware of the multiple free chips rule. I have since learned a lot about online gaming since i first started. And, yes i had used multiple chips that were sent to me thru email. (i thought they were valid) i would like to state that they are wrong about me not being a depositing member, because they were one of the first casino's that i had deposited with along with online vegas casino. so, suffice it to say...i now know better and will not be accepting free chips without depositing anywhere else. and i will be more careful where i decide to deposit from now on. again, thank you so much for your assistance.

Palace of Chance Casino Complaints

  • 142 of 155 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 1,913 USD avg amount

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