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Palace of Chance Casino - Stalling payments for 3 months

RESOLVED
Posted on February 20, 2017.

I made two withdrawals at POC on 11/27/16 for a total of $5000. After almost three months, I have not been paid. I was asked to send new verification docs about 5 times over a month. Finally, I was told in mid January that my docs were approved and payments would be sent. Ten days ago, I was told that a wire for $2480 was sent on 2/7/17 and I have received nothing. I asked for the second payment to be sent via check for $2500 and I was told that would be sent immediately. It has not arrived. I am beyond frustrated. I have been a VIP at POC since 2006 and I feel like anything but a VIP. Now I can't get anyone to respond and their chat Disconnects me immediately stating they are too busy. Please help me get paid!

Posted on February 21, 2017.

Finally received $2,428.40 today via wire. Still waiting for the other half.

Posted on February 24, 2017.

I received a second payment for $2480 today via bank wire. I have been paid in full after waiting almost 3 months. I am now happy!

AskGamblers
Posted on February 24, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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