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Still no payment 45 days after withdrawal request?


I am still waiting for approval on 2 seperate withdrawal requests on 8/13/14 for $1,152 and 8/14/14 for $1,462. Under the terms and condition listed on the website " ALL WITHDRAWAL REQUESTS WILL BE APPROVED OR DECLINED WITHIN 10-15 BUSINESS DAYS OF THE ORIGINAL REQUEST" These requests are much older than those terms. I am tired of continually getting the run around from Palace of Chance as I have called numerous times and sent several e-mails to managment. I hope that this complaint will finally get their attention!!
Disputed Casino Palace of Chance Casino
Amount $2614

Discussion

User name loyalty-level-2
I have received payment. This case can be closed. Thank you for your help.
User name
Hi thsmith2,

The check was sent on the 24th and it takes about 5 business days to reach you. I estimate it will be to you by Friday of next week.

All the best,

Tawni
User name loyalty-level-2
Still no payment received or tracking info for payment. It has now been 21 calender days since payment was approved and still nothing?
User name
Hi thsmith2,


Your pending withdrawal is approved and the tracking details will be emailed to you this week.

All the best,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500