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Still waiting payment of 1600$ and confirmation deposit of $20


Hi, I have created a complaint http:/­/ww­w.a­skg­amb­ler­s.c­om/­cas­ino­-co­mpl­ain­ts/­pri­sm-­cas­ino­-pa­yme­nt-­delay, which has been successfully resolved. I need help to pay 1620 $ Palace of chance casino. I requested payment for Bitcoin by sending an email to a specified mail. Customer Service replied to me that it is necessary to make a deposit at the specified Bitcoin. I made a deposit but the money in the amount of $ 20 and not credited to the account, but with Bitcoin wallet gone anyway, Live chat could not understand why $ 20 is not transferred to the account, asked to send a letter describing the problem. 2 weeks of no response. $ 20 is not a big amount. I do not think they wanted to deceive, but to solve this problem no one took. me not interesting what happened to the $ 20. I just want to get an honest winning 1600 $ on your purse Bitcoin. thanks
Disputed Casino Palace of Chance Casino
Amount $1620

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name loyalty-level-2
Thanks ASKGAMBLERS!! money received!
User name loyalty-level-2
Hi, your support led me astray. I went to the live chat by asking whether I can withdraw money at Bitcoin. said yes, of course. send information Bitcoins, I sent. At that I received the answer. What you need to make a deposit with Bitcoins to withdraw winnings. I have made this deposit. But now send emails that can not be cashed this amount on Bitcoin. I offered to share my transaction into several parts. It is a matter of principle. I am engaged in stock trading Bitcoin. fastest growing currency. suits me only this method. If you did not have the currency Bitcoin. I would not play with you.
User name
Hi Gabriele--

I'm sorry for any frustration you've been experiencing with this.

Unfortunately, I won't be in the office until tomorrow morning, but as soon as I get in, I'll check on this issue for you. I'll be sure to update this thread as soon as I have answers.

All the best,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500