Ag Awards

Palace of Chance Casino - Non payment of $400

Complaint Info
Disputed casino Palace of Chance Casino
Reason Delayed payment
Amount $ 338
Posted on July 23, 2014

Hi, I deposited money through my credit card to the Palace of Chance casino and I won $400. I requested the withdrawl on the 17/08/2010 and it was finally approved on the 02/09/2010 and was told it would take upto 10 working days to send the payment to my NETTELLER account which I had to open just to recieve my winnings as they said they cannot pay it back to my credit card as I am in the UK.
I have contacted them several times in the last 3 weeks and I am always told it would be paid in the next couple of days but this never happens and the withdrawls dept are now blaming a 3rd party processor which deals with payments so I asked them to contact the 3rd party to find out when my money will be paid. The responce I got amazed me as they said they could not contact them.
I have sent in all the documents they asked for.

Posted on October 2, 2010

Was paid $338.00 today just waiting for the other $62.00.

Palace of Chance Casino Complaints

  • 142 of 155 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 1,913 USD avg amount

Have trouble with Palace of Chance Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy