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Palace of Chance Casino - Non payment of $400

RESOLVED
Complaint Info
Disputed casino Palace of Chance Casino
Reason Delayed payment
Amount $ 338
Posted on July 23, 2014

Hi, I deposited money through my credit card to the Palace of Chance casino and I won $400. I requested the withdrawl on the 17/08/2010 and it was finally approved on the 02/09/2010 and was told it would take upto 10 working days to send the payment to my NETTELLER account which I had to open just to recieve my winnings as they said they cannot pay it back to my credit card as I am in the UK.
I have contacted them several times in the last 3 weeks and I am always told it would be paid in the next couple of days but this never happens and the withdrawls dept are now blaming a 3rd party processor which deals with payments so I asked them to contact the 3rd party to find out when my money will be paid. The responce I got amazed me as they said they could not contact them.
I have sent in all the documents they asked for.

Posted on October 2, 2010

Was paid $338.00 today just waiting for the other $62.00.

Palace of Chance Casino Complaints

  • 142 of 155 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 1,913 USD avg amount

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