Hi, i have a similar complaint to mike 2252. I redeemed a no-deposit coupon and went through the turnover process and ended up with $100 winnings that were withdrawable. I then withdrew to my money bookers which got declined but recieved managers approval. So i went on live chat to see why it was declined. Here is the conversation.
A site operator will be with you momentarily.
Hi! Thank you for using our LiveChat Service. This is 'Mark'. Please verify your Email and Phone Number so that I can assist you.
punkmaster: email address
punkmaster: phone number
Mark: Hi, how may I help you?
punkmaster: phone number again
Mark: Are you still with me?
punkmaster: Hi i see that my withdrawal request got managers approval however the moneybookers was declined. Could you please advise if i have to do anything else for withdrawal
Mark: I am afraid the withdrawal has been denied. Players from UK can not withdraw funds from the welcome bonus.
punkmaster: What??? thats ridiculous
punkmaster: What am i supposed to do now as i was going to use that money to benefit from the 300% 1st deposit bonus i recieved in an email
Mark: •Players from Australia, Switzerland, Finland, Sweden Denmark, Africa, Belgium, Poland, Israel, Czech and Slovak republics, Bulgaria, all countries of the former Yugoslavia, all countries of the former U.S.S.R, Netherlands, Austria, China, Portugal, Mexico, France, Italy, Spain, United Kingdom, Ireland all of Central and South America may not cash out from free chip offers if they have not previously deposited. These players may par-take of said free chips for amusement purposes only.
punkmaster: May i deposit now and then withdraw the bonus
Mark: You are more than welcome to deposit and after your first deposit you will be able to withdraw winnings from free chips.
punkmaster: Will i be able to withdraw the winnings i have in my account at this minute
Mark: Unfortunately not
What is the point in offering a no-deposit bonus when it is quite clearly a deposit beforehand bonus, it's absolutely ridiculous.
Any help would be much appreciated.