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Palace of Chance Casino - No deposit bonus

RESOLVED
Complaint Info
Disputed casino Palace of Chance Casino
Reason Bonus terms violation
Posted on May 16, 2014

Hi, i have a similar complaint to mike 2252. I redeemed a no-deposit coupon and went through the turnover process and ended up with $100 winnings that were withdrawable. I then withdrew to my money bookers which got declined but recieved managers approval. So i went on live chat to see why it was declined. Here is the conversation.

A site operator will be with you momentarily.

Hi! Thank you for using our LiveChat Service. This is 'Mark'. Please verify your Email and Phone Number so that I can assist you.

punkmaster: email address

punkmaster: phone number

Mark: Hi, how may I help you?

punkmaster: phone number again

Mark: Are you still with me?

punkmaster: Hi i see that my withdrawal request got managers approval however the moneybookers was declined. Could you please advise if i have to do anything else for withdrawal

Mark: I am afraid the withdrawal has been denied. Players from UK can not withdraw funds from the welcome bonus.

punkmaster: What??? thats ridiculous

punkmaster: What am i supposed to do now as i was going to use that money to benefit from the 300% 1st deposit bonus i recieved in an email

Mark: •Players from Australia, Switzerland, Finland, Sweden Denmark, Africa, Belgium, Poland, Israel, Czech and Slovak republics, Bulgaria, all countries of the former Yugoslavia, all countries of the former U.S.S.R, Netherlands, Austria, China, Portugal, Mexico, France, Italy, Spain, United Kingdom, Ireland all of Central and South America may not cash out from free chip offers if they have not previously deposited. These players may par-take of said free chips for amusement purposes only.

Mark: http:/­/ww­w.p­ala­ceo­fch­anc­e.c­om/­rules/

punkmaster: May i deposit now and then withdraw the bonus

Mark: You are more than welcome to deposit and after your first deposit you will be able to withdraw winnings from free chips.

punkmaster: Will i be able to withdraw the winnings i have in my account at this minute

Mark: Unfortunately not

What is the point in offering a no-deposit bonus when it is quite clearly a deposit beforehand bonus, it's absolutely ridiculous.

Any help would be much appreciated.

Posted on October 10, 2011

Dear punkmaster:

As per Palace of Chance casino rules it is clearly stated that:

•Players from Australia, Switzerland, Finland, Sweden Denmark, Africa, Belgium, Poland, Israel, Czech and Slovak republics, Bulgaria, all countries of the former Yugoslavia, all countries of the former U.S.S.R, Netherlands, Austria, China, Portugal, Mexico, France, Italy, Spain, United Kingdom, Ireland all of Central and South America may not cash out from free chip offers if they have not previously deposited. These players may par-take of said free chips for amusement purposes only.

http:/­/ww­w.p­ala­ceo­fch­anc­e.c­om/­rules/

Since you are from Uk; this rule applies to you.

Please accept my sincere apologies

Best Regards

Cindy < surname removed >

AskGamblers
Posted on October 10, 2011

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Palace of Chance Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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