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Palace of Chance Casino - Withdrawl approval is taking months

RESOLVED
Complaint Info
Disputed casino Palace of Chance Casino
Reason Delayed payment
Amount $ 5000
Posted on September 24, 2021

I submitted a withdrawal request on 8/3/21 for 4 withdrawal requests of 2500 each. About a month later I finally received half 5000 of the money. And the last 2500 two requests have yet to be approved.

It has been longer than the first two requests took to get approved. I was told after the first withdrawal I made the next ones would be a lot quicker but it is now 9/23 and I keep being told to check back in 48 hours and nothing is new every time.

AskGamblers
Posted on September 29, 2021

Dear all,

This complaint has been reopened as per Palace of Chance Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on October 3, 2021

Hi Chantelle--

I sincerely apologize for not responding sooner--I've been a bit under the weather recently.

The good news is that your payment was issued to your wallet, last week: 9/27 Paid $5000 (0.11434305) + no Service Fee BTC for transactions #86439665 ($2,500.00), #A86439666 ($2,500.00).

I wish you all the best,

Tawni

AskGamblers
Posted on October 4, 2021

Dear @Channy92,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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