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Withdrawals on delay Since September 23 2021


4 years ago

I have waited; called; emailed and spoken to representatives about 6 withdrawals amounts totaling $670 starting on September 23 2021. Below are the dates and amounts of all the Request ID

  • #3244329
  • Date 9/23/2021 3:50:31 AM
  • Method Bitcoin
  • Amount $ -170.00
  • Cancel Withdrawal


  • Request ID #3245532
  • Date 9/24/2021 12:58:17 PM
  • Method Bitcoin
  • Amount $ -100.00
  • Cancel Withdrawal


  • Request ID #3248017
  • Date 9/27/2021 5:00:01 PM
  • Method Bitcoin
  • Amount $ -100.00
  • Cancel Withdrawal


  • Request ID #3249763
  • Date 9/30/2021 1:45:48 PM
  • Method Bitcoin
  • Amount $ -100.00
  • Cancel Withdrawal


  • Request ID #3251178
  • Date 10/2/2021 12:39:27 PM
  • Method Bitcoin
  • Amount $ -100.00
  • Cancel Withdrawal


  • Request ID #3253799
  • Date 10/5/2021 4:48:30 PM
  • Method Bitcoin
  • Amount $ -100.00
  • Cancel Withdrawal.

Don't know what the delay is. I always get the same answer that it's been escalated. I never get an email or call. What's the delay?

Disputed Casino Palace of Chance Casino
Amount $670

Discussion

User name

Dear @Ret2winall,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Brian--

I've figured out what's up with those two remaining withdrawals...

These withdrawals were made possible with the use of a coupon (ONEDAY300 (1 of 5) $150.54). As you likely already know, all bonuses are non-withdrawable and so this means the minimum withdrawal amount would be $250.54 ($150.54 to cover the bonus amount and $100 which is the minimum actual withdrawal amount).

The funds from the two declined withdrawals will be placed back in your account, once you have a zero balance (we cannot combine these funds with the existing funds, as this would be mixing funds). Once we're able to add the funds into your account, you'll be able to continue playing with the hopes that you'll win enough to cover the bonus amount plus the minimum $100 withdrawal amount.

I hope this wasn't too confusing. ;-)

I wish you all the best,

Tawni

Because both withdrawals are coming from the coupon
So the minimum withdrawal request should be $250.54
User name loyalty-level-2
These are the last 2 withdrawals I'm referring to.

Request ID #3251178
Date 10/2/2021 12:39:27 PM
Method Bitcoin
Amount $ -100.00
Cancel Withdrawal


Request ID #3253799
Date 10/5/2021 4:48:30 PM
Method Bitcoin
Amount $ -100.00
Cancel Withdrawal

Thank you Tawni for your help.
User name loyalty-level-2
Fortunately my complaint was resolved for the most part. I had 6 pending withdrawals and 4 we're approved. I still only have 2 pending. I'm hoping that soon they will also be approved soon. I still don't know why I had to turn summersaults to get this resolved. I also emailed all support representatives who had previously emailed me. I did receive a reply from a couple.This is the update. Hope this helps someone.

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500