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Withdrawal taking forever


1 year ago

I am a loyal paying customer and have been playing at Palace of Chance for years. This is my first time winning & I'm not a bonus abuser, I don't mix funds I don't violate terms & conditions & although it states if a player deposits with Bitcoin they will receive winnings faster, simply not true!!

I've submitted (2) withdrawal requests done on 03/02/25 which was approved on 03/17/25 for 1,017$ so where are my Bitcoin winnings at???? And the (2) request submitted on 03/05/25 is still pending.

If like my winnings forthwith, I've jumped through hoops to provide identity card front, and back, live selfie utility bill, birth certificate, and my cash app Bitcoin wallet address, why am I still waitin­g...wa­iti­ng.....wa­iti­ng.....wa­iti­ng...& every day I log into cash app Bitcoin wallet, which by the way is how I pay when I play at Palace of Chance, and every day it says 0.00000000000

Disputed Casino Palace of Chance Casino
Amount $1817

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Thank you... Thank you...thank you...I've received both my payments!!!! Ask gamblers is the best
User name

Dear @Saschamelina,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Sascha--

I'm so sorry I was unable to respond sooner--I had a medical emergency and was out for an extended period.

The good news is that both of your withdrawals were paid last Saturday (3/29):

Paid $977 + $40.00 Service Fee Bitcoin for transaction #143379641 ($1,017.00)
Paid $775 + $25.00 Service Fee Bitcoin for transaction #144041815 ($800.00)

Again, my sincerest apologies for the difficulties you've had with this.

All the best,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500