I made a withdrawal request of $953.00 ( minus $63.00 bonus money) on November 10, 2021. According to chat it takes 7-10 days for a withdrawal to be approved and then payout is 7-10 days after that. Today is December 2nd and my withdrawal still hasn't been approved.
I contacted chat several times and they told me they have escalated the withdrawal and that I should receive a response with 48 hours. As of today, there is still no update on my account.