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Waiting on withdrawal approved on October 6th


Palace of Chance has been doing much better lately. I have only had to ask them once or twice before payment was sent each time. Unfortunately, this last payment is proving more difficult than the others.

My last withdrawal of $2,125 was requested on September 17th, and approved on October 6th. However, I heard nothing more about it for weeks afterward. After I contacted customer support about the withdrawal, I received an email on October 25th stating that my payment is being reviewed and it should be processed within 5-7 business days.

I have not received anything more since then, and I currently cannot reach the website to contact customer support. I am hoping this is just a temporary issue, and the casino is still operating.

Disputed Casino Palace of Chance Casino
Amount $2125

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
*slight correction: Turns out I only needed to wait THREE more days. (I forgot how long ago my original post was, so maybe Tawni did help after all.)
User name loyalty-level-2
Apparently, my payment was already on its way. They were just behind on sending notifications.

I received an email stating the payment was being processed late last night, and the check was on my doorstep today! Turns out, I only needed to wait one more day. :P

Thanks for being willing to help again, Tawni, even if it wasn't needed this time.

AskGamblers, you may close this complaint as resolved.
User name loyalty-level-2
I am sorry to hear about the trouble you're having! Thank you for keeping me informed while I wait.

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500