Mark all as read

Settings

Notifications
Casino Complaints

Waiting for a $104.80 withdrawal since February!!!


I joined the palace of chance casino as I was offered a free $50 chip with what I thought would be pretty much impossible wagering terms. For once , luck was on my side (and without going into a full blown pity party rundown of how the money couldn't have come at a better time as its not relevant) so once I went through the required playthrough amount I went and requested withdrawal. I was aware of the typical procedure that documentation must be sent in for identity verification so I made sure to do that and to create a netteller account to receive the funds in. I received the following email from casino support after having submitted all the required documents.


Gyannie B (Your Casino Support )
Mar 11, 03:03 CET
Dear Lisa,

Thank you so much for contacting us and for the information provided.

We are pleased to inform you that they were reviewed and verified and your documents are complete. Please remember that if you decide to use a new card in the future we will require: front and back form of the new card.

Please rest assured we keep our player's information and documents totally secured and confidential. Our servers and offices comply with international security standards to provide a perfect safety environment for you to play at.

Thank you for choosing our services, please do not hesitate to contact us if you require any further assistance.

Regards,

======­===­===­===­======
That was March 11, 2018. I have since contacted casino live chat for an update two or three times since and been given the runaround around the date that a check would be sent as my first withdrawal request got cancelled allegedly due to neteller not being an available option for Canada which makes no sense as it still to this day shows Neteller as a withdrawal option in my account.

Please help me deal with this as I am sick of being told about 2-3 weeks processing or they need to escalate it as nothing ever gets done and 5 months is WAY too long to wait for $104.80

Here is proof that my withdrawal was approved back on March 22/2018

03/22/2018 04:32 AM Manager Withdrawal Approved! -$4.80
03/22/2018 04:32 AM Manager Withdrawal Requested -$4.80
03/22/2018 04:32 AM Check Withdrawal Declined $4.80
03/22/2018 04:32 AM Check Withdrawal Approved! -$100.00
03/12/2018 03:21 AM Check Withdrawal Requested -$104.80
03/10/2018 09:10 AM Check Withdrawal Declined $104.80
03/05/2018 07:02 PM Check Withdrawal Requested -$104.80
03/05/2018 06:59 PM NETeller Withdrawal Cancelled

Let me know if you need any other info from me and thanks in advance!!!!!!
Disputed Casino Palace of Chance Casino
Amount $100

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Please mark this as resolved as Fedex delivered the check about an hour ago.

Thanks again to Tawni and Ask Gamblers
User name loyalty-level-2
Thanks so much Tawni for the wonderful news!!! I look forward receiving the payment and will update this as soon as I do so they can mark it as resolved.

Thanks again for your help:)

Lisa.
User name
Hi Lisa--

I've just checked for your tracking and I can see your payment will be delivered tomorrow (Wednesday) by 5PM. ;-)

Again, I apologize for the difficulties you've had with this.

I wish you all the best,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500