Waiting for a $104.80 withdrawal since February!!!
I joined the palace of chance casino as I was offered a free $50 chip with what I thought would be pretty much impossible wagering terms. For once , luck was on my side (and without going into a full blown pity party rundown of how the money couldn't have come at a better time as its not relevant) so once I went through the required playthrough amount I went and requested withdrawal. I was aware of the typical procedure that documentation must be sent in for identity verification so I made sure to do that and to create a netteller account to receive the funds in. I received the following email from casino support after having submitted all the required documents.
Gyannie B (Your Casino Support )
Mar 11, 03:03 CET
Dear Lisa,
Thank you so much for contacting us and for the information provided.
We are pleased to inform you that they were reviewed and verified and your documents are complete. Please remember that if you decide to use a new card in the future we will require: front and back form of the new card.
Please rest assured we keep our player's information and documents totally secured and confidential. Our servers and offices comply with international security standards to provide a perfect safety environment for you to play at.
Thank you for choosing our services, please do not hesitate to contact us if you require any further assistance.
Regards,
=====================
That was March 11, 2018. I have since contacted casino live chat for an update two or three times since and been given the runaround around the date that a check would be sent as my first withdrawal request got cancelled allegedly due to neteller not being an available option for Canada which makes no sense as it still to this day shows Neteller as a withdrawal option in my account.
Please help me deal with this as I am sick of being told about 2-3 weeks processing or they need to escalate it as nothing ever gets done and 5 months is WAY too long to wait for $104.80
Here is proof that my withdrawal was approved back on March 22/2018
03/22/2018 04:32 AM Manager Withdrawal Approved! -$4.80
03/22/2018 04:32 AM Manager Withdrawal Requested -$4.80
03/22/2018 04:32 AM Check Withdrawal Declined $4.80
03/22/2018 04:32 AM Check Withdrawal Approved! -$100.00
03/12/2018 03:21 AM Check Withdrawal Requested -$104.80
03/10/2018 09:10 AM Check Withdrawal Declined $104.80
03/05/2018 07:02 PM Check Withdrawal Requested -$104.80
03/05/2018 06:59 PM NETeller Withdrawal Cancelled
Let me know if you need any other info from me and thanks in advance!!!!!!
Gyannie B (Your Casino Support )
Mar 11, 03:03 CET
Dear Lisa,
Thank you so much for contacting us and for the information provided.
We are pleased to inform you that they were reviewed and verified and your documents are complete. Please remember that if you decide to use a new card in the future we will require: front and back form of the new card.
Please rest assured we keep our player's information and documents totally secured and confidential. Our servers and offices comply with international security standards to provide a perfect safety environment for you to play at.
Thank you for choosing our services, please do not hesitate to contact us if you require any further assistance.
Regards,
=====================
That was March 11, 2018. I have since contacted casino live chat for an update two or three times since and been given the runaround around the date that a check would be sent as my first withdrawal request got cancelled allegedly due to neteller not being an available option for Canada which makes no sense as it still to this day shows Neteller as a withdrawal option in my account.
Please help me deal with this as I am sick of being told about 2-3 weeks processing or they need to escalate it as nothing ever gets done and 5 months is WAY too long to wait for $104.80
Here is proof that my withdrawal was approved back on March 22/2018
03/22/2018 04:32 AM Manager Withdrawal Approved! -$4.80
03/22/2018 04:32 AM Manager Withdrawal Requested -$4.80
03/22/2018 04:32 AM Check Withdrawal Declined $4.80
03/22/2018 04:32 AM Check Withdrawal Approved! -$100.00
03/12/2018 03:21 AM Check Withdrawal Requested -$104.80
03/10/2018 09:10 AM Check Withdrawal Declined $104.80
03/05/2018 07:02 PM Check Withdrawal Requested -$104.80
03/05/2018 06:59 PM NETeller Withdrawal Cancelled
Let me know if you need any other info from me and thanks in advance!!!!!!