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Still pending


I won a random jackpot of 2700 and cashed out 2000. After many attempts to get docks approved I played out down to 800.00. After 13 days I got approval of my docks. Now all I get is my withdraw is still pending. Pending what? I have sent several emails and every time I am told that the manager will be notified to expedite. I am told to check back in a few days and always get the same answer. It has been over 20 days and still pending. I would love to find a casino that pays when you win. I play poker at bodog and always get my money. So what's up with Palace of chance. It has now been 33 days since I won. My docs were approved so what's pending? I read good reviews on Palace and thought this might be the one. I guess this may be like some of the others, SLOW OR NO PAY

Disputed Casino Palace of Chance Casino
Amount $800

Discussion

User name

Dear @cliffdaddy59,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name

Dear Player

Please confirm once payment has been received accordingly

Thanks

< name removed >

User name

Dear Player:

We are waiting for you to confirm that your payment has been received.

Regards

< name removed >

User name

Dear Player:

Your tracking information is available since 11/7/2013 10:49:59 AM. For security reasons I am unable of posting it here. Please contact and Palace of Chance CS agent and request it from them

If you need any further assistance please let me know

Regards

< name removed >

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500