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Palace of Chance Casino - Slow processing of my payment

RESOLVED
Complaint Info
Disputed casino Palace of Chance Casino
Reason Delayed payment
Amount $ 2500
Posted on October 6, 2020

I requested a bitcoin withdraw from Palace of Chance Casino on September 22. I turned in all paperwork and it was approved that day. I asked when will the payment be sent and they said it takes 7 to 10 days after paperwork is approved for payment to be approved. I have waited 13 days or 9 business days and they keep telling me to come back tomorrow that they are escalating the issue but nothing ever changes and i still do not have payment. They said everything is fine and they will be sending payment once its approved. it has already been approved and been the 7 business days but still no payment. i like this casino but dont think it should take this long to send winnings.

Posted on October 6, 2020

I do so much appreciate your help resolving my previous complaint successfully. I wrote a positive review for you at TrustPilot to let others know how great your service is. I have been recommending you to friends and family.

Posted on October 7, 2020

Do i need to post the live chat transcripts from Palace of Chance regarding my current complaint? I wasnt sure if I was supposed to post them here

Posted on October 11, 2020

I received my payment. Thank you

Posted on October 11, 2020

Hi Kentre--

Thank you for confirming this--much appreciated.

All the best,

Tawni

AskGamblers
Posted on October 12, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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