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Never received my $650 payment


6 years ago
On 7/22/2019 I deposited money at palace of chance casino. I just so happened to win and cashed out at 650.00 US dollars. Since it was my first withdrawal I qualified for express withdrawal bank wire. I filled out all information including all bank info at that time. On 7/23/2019 I sent all documents required for withdrawal. On 7/25/2019 received a email from Kelly at palace if chance stating the account is now completely verified. On 8/3/2019 I inquired about it they said they never received my withdrawal request via bank wire. On 8/7/2019 I resent everything needed again and also received a email verifying they received it and given a reference # of 4746198. Inquired again today and they are saying they haven’t put in my bank info yet to just keep,waiting. Is there anything you can do to help me?
Disputed Casino Palace of Chance Casino
Amount $510

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
I was finally paid. But only received 510 of the 650....thankful for that!!!!
User name

Dear Palace of Chance Casino,

Please let us know if there's some update regarding this case.

User name loyalty-level-2
Well now it shows that I don't have a pending withdrawal but have not received any money. I would like an explanation on this matter promptly. Looks like to me you've stolen the money.

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500