This complaint involves another which has already been resolved in the casino's favor: https://www.askgamblers.com/casino-complaints/silver-oak-casino-crewpon270-free-chip-not-being-credited
In a nutshell the player(s) have multiple accounts with several of the casinos under our umbrella. This is strictly forbidden and clearly addressed in our Terms and Conditions:
General Terms & Conditions for Membership
5. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.
12. The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your casino account in any circumstances including:
a. If there is evidence to suggest that you have more than one active account for the Casino;
Additional Terms Applicable to ALL Bonuses
1. Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled.
2. Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.)
Multiple accounts have been opened across our network of casinos, originating from the same IP and device. Additionally, there are instances where the two rules I've posted regarding bonuses were ignored. As this is an issue of player fraud, I cannot go into further detail regarding this.
It is because of this that all accounts involved have been closed and all winnings voided.
AskGamblers has already received the necessary evidence involving this.