On Dec 23 I made a $35 deposit using the bonus code mistletoe in bitcoin using the changlly link the casino provided.
It's been 36 hours now, I haven't heard from the casino and my account has not been credited.
Their number is always busy. The live chat link doesn't work, and I have sent multiple emails with no response.
Dear @Joshuawarrenh,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Again, my apologies for not being able to respond sooner...
It appears that the deposit you were making timed out. Our Payments Manager manually added the funds, earlier today.
I wish you all the best,
Tawni
I'm out of the office until January 3rd. Once I return to work, I'll check on your account and come back with information.
In the meantime, I hope you have a safe and very happy New Year!
Tawni
Palace of Chance Casino Complaint Stats
Screenshot