Intentional Delayed Payment 2K
I have been trying to collect my winnings of $2000.00 since Jan 27, 2022.
I have contacted customer service 27 times in regards to my withdrawal request but each time they give me excuse after excuse saying they're escalating the matter. To date, I still have not received my winnings.
A little history here; I have been playing at Palace of Chance and their other casinos for several months. I won a lot over a long period of time. I spent thousands and thousands of dollars at their casinos and was at Level 5 VIP status. The highest VIP status you can have. However, once I started really winning on a regular basis, they quickly switched my account player level to some Expert Master level which changed the entire dynamic of my playing experience and basically rigged the entire system. I was no longer offered regular bonuses like the rest of the public. Ever since I have been limited to 3 bonuses which make it impossible for you to win anything. They also took away my instant withdrawal coin draw privileges with no notice or explanation. I was stripped of my VIP status despite the thousands of dollars I spent each week at their casino. Changing my status and my gameplay and my bonuses tells me this is not a game of luck and that the casino controls the wins. Otherwise, my account would not be in the status it's in and I would not be limited to 3 bonuses while all other players have a multitude of new bonuses every day.
This is not luck. This is structured and a fraud. I would like to collect my last $2,000 win and be on my way.
Thanks.