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I just want my winnings, which I'm entitled to


1 year ago

On 5/13/24, I requested the withdrawl of my winnings which at the time was $63 US Dollars, a month later and I did not receive any winnings or email that would explain the delay. I did finally receive one stating the amount needs to be $100 minimum (I forgot I used a free chip). At this point of my situation, I have provided my documentations and my CashApp bitcoin wallet address. Now, since 6/13/24 all I have been given is the runaround and reverifing my bitcoin wallet address. Finally on 7/15/24, two months after my initial request, was I informed that my Cash App bit coin wallet could not be used. While chatting with customer service representative (csr), I opened a bitcoin wallet and was once again told check back in 48 hrs. Today 7/17/24, is 48 hrs, once again the csr told me check back in 48 hrs.

I just want my winnings, which I'm entitled to with no bitcoin fee because it was my first withdrawal of the month and the amount now stands at $153. I am throwing in my white flag because of the lack of communication this so called online business.

Disputed Casino Palace of Chance Casino
Amount $134

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
On July 22, 2024, over two months later and I finally got my winnings. However, there was nothing mentioned about lol the promos and free chips I missed because of the delay with my withdrawal. Sorry to say this but Palace of Chance had a chance to make this right and decided not to. So on that note, I will not be a returning customer of theirs in the future.
User name

Dear @Rlmtennis,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Randy--

I'm sorry for the difficulties you've been experiencing with this.

I'm pleased to tell you that your payment was issued to your wallet earlier today: 7/22 Paid $119 + $15.00 Service Fee Bitcoin for transaction #131336305 ($134.00)

I wish you all the best,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500