Mark all as read

Settings

Notifications
Casino Complaints

Eleven withdrawals of $25,200 awaiting approval


II currently have $25200 withdrawals awaiting approval and processing. I have a two withdrawals from 07/15/2021 (Transactions 319668 and 3196670 for $2500 each). I was told over 6 weeks ago that they would be escalated for approval and payment, and then again 5 weeks ago and then again 4 week ago and again 3 week ago and 2 week ago.

Last week Kirsten <removed sensitive information> assured me that they would be escalated and processed. Before that I spoke with Jaymie <removed sensitive information> and Beck <removed sensitive information> on separate occasions . They still remain in waiting approval status. What can we do to actually move these along? I have also been assured that all my documentation and requirements are fulfilled. I would also like to see if any action can be taken of approving and processing the remaining 9 withdrawals thru October 2021.

Disputed Casino Palace of Chance Casino
Amount $25200

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
It appears that everything has been resolved. Thanks very much for your help.
User name loyalty-level-2

I have two withdrawals which were placed on 10/26/2021 for $2500 (transaction ID 3270338) and $200 (transaction ID 3270575) which have not yet been approved for payment by wire transfer. Please approve these withdrawals and process them for payment. I have confirmed that all related documentation is complete and approved.

User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500