7 years ago
Hello, thanks in advance for the help. On 2/2/19 I had requested a check from Palace of Chance of $2,500 and I still haven't received it or any information about it. I have contacted customer service on multiple occasions including 2/28/19, 3/4/19, 3/18/19, and 4/11/19. The chat support has confirmed my information is correct and complete and have also had it escalated on at least two of those occasions. Unfortunately, I have still not received payment and would appreciate your help. Thank you very much.
AskGamblers
6 years ago
• Support Team
Dear @samvoigtsberger,
Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
samvoigtsberger
6 years ago
• Illinois
Thanks for all of your help, Tawni!
Palace of Chance Casino
6 years ago
• Representative
Hi Samantha--
Since my last reply, your final two payments have been sent off...
8/30 Paid $2500 + no Service Fee for transaction #73099256. This wire was confirmed as completed on the 2nd, so I'd imagine the funds are already in your account.
9/5 Paid $1263 + no Service Fee for transaction #73194463. I would expect you'll find the funds in your account towards the end of this week.
With this, there are no further withdrawals either to be approved or paid.
As always, I wish you all the best,
Tawni
Since my last reply, your final two payments have been sent off...
8/30 Paid $2500 + no Service Fee for transaction #73099256. This wire was confirmed as completed on the 2nd, so I'd imagine the funds are already in your account.
9/5 Paid $1263 + no Service Fee for transaction #73194463. I would expect you'll find the funds in your account towards the end of this week.
With this, there are no further withdrawals either to be approved or paid.
As always, I wish you all the best,
Tawni
AskGamblers
6 years ago
• Support Team
Dear Palace of Chance Casino,
Please let us know if there's some update regarding this case.
Palace of Chance Casino Complaint Stats
Resolved
215 / 231
Avg. Amount
$2,698
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
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