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Delayed $2,500 Payment


7 years ago
Hello, thanks in advance for the help. On 2/2/19 I had requested a check from Palace of Chance of $2,500 and I still haven't received it or any information about it. I have contacted customer service on multiple occasions including 2/28/19, 3/4/19, 3/18/19, and 4/11/19. The chat support has confirmed my information is correct and complete and have also had it escalated on at least two of those occasions. Unfortunately, I have still not received payment and would appreciate your help. Thank you very much.
Disputed Casino Palace of Chance Casino
Amount $16033

Discussion

User name

Dear @samvoigtsberger,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

User name loyalty-level-2
Thanks for all of your help, Tawni!
User name
Hi Samantha--

Since my last reply, your final two payments have been sent off...

8/30 Paid $2500 + no Service Fee for transaction #73099256. This wire was confirmed as completed on the 2nd, so I'd imagine the funds are already in your account.

9/5 Paid $1263 + no Service Fee for transaction #73194463. I would expect you'll find the funds in your account towards the end of this week.

With this, there are no further withdrawals either to be approved or paid.

As always, I wish you all the best,

Tawni
User name

Dear Palace of Chance Casino,

Please let us know if there's some update regarding this case.

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500